Zendesk Suite
ZendeskExternal reviews
6,653 reviews
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Good for using and understanding
What do you like best about the product?
It was easy to connect and resolve the issues
What do you dislike about the product?
I don't have any dislike for Zendesk support Suite.
What problems is the product solving and how is that benefiting you?
I was good to me for the support team
Reliable and Intuitive for Scaled Support with all the flexibility you could ask for.
What do you like best about the product?
The Zendesk AI; taking care of the repetitive nominal tickets so the team can focus with more refined and dedicated attention to complex problems raised in tickets.
What do you dislike about the product?
The AI accuracy needs to be more refined and closer to the point - if not it. That helps with the ROI as we see Zendesk as an investment where we can actually rely on it.
What problems is the product solving and how is that benefiting you?
The flexibility of it allows me to custom fit it to each tool and individual need that I want to. The results I want to derive and oversee the process with great details and clarity. This helps me create me as many options and templates I want, as many things and choices to add with my Database and users. Ability to manage internal and external communication on the same place while staying on the subject is golden when it comes to customer complaints or process related issues and resolving them. The bottleneck of projects have gone as low as to almost zero without any extra effort then usual. Not to mention the ability to trace each thing with a digital footprint and a timeline along with action taken, matter communicated is great as well.
Best ticketing software
What do you like best about the product?
We can manage all the emails in one platform
What do you dislike about the product?
Everything is good nothing to change and the software is awesome
What problems is the product solving and how is that benefiting you?
It helps me in managing all my tickets in one place
Best tool to monitor Service Tickets
What do you like best about the product?
you can easily monitor, assign and move service tickets than before with newly user friendly interface.
What do you dislike about the product?
Customer support Service is very good now, it's doing great..!!
What problems is the product solving and how is that benefiting you?
CRM related it is very helpful and we can easily use of this tool, it is very easy to integrate also. Options placed all in one place which makes our job easy.
Payments operations manager
What do you like best about the product?
The integration with ai to automatically segregate the volumes recieved is plus point and help us organise better
What do you dislike about the product?
Zendesk can look into the possibilities to collaborate with the application we use so that it can we a one stop resolution point
What problems is the product solving and how is that benefiting you?
sometimes there is a glitch which actually delays instead of happening automatically. The glitch is that the tickets don't load as it should be automatically filling the basket. Unless it's refreshed
Ive used zendesk for a long time now . it was a great journey
What do you like best about the product?
Zendesk makes support feel effortless. The unified inbox and automation features save our team hours every week. Reporting is clear, and setup was smoother than expected. Great for growing teams!
What do you dislike about the product?
Powerful, but sometimes clunky. Customization can get confusing, and certain features feel locked behind higher-tier plans. Reporting is good, but not always intuitive
What problems is the product solving and how is that benefiting you?
Zendesk helps us manage customer inquiries from multiple channels in one place, which has drastically improved our response time and team coordination. Automation features also reduce manual work, letting us focus more on complex issues
Zendesk is best
What do you like best about the product?
Only Three words -
Simple
Quick
Explorable
Simple
Quick
Explorable
What do you dislike about the product?
Nothing much. Everything is going well and development is also being fine.
What problems is the product solving and how is that benefiting you?
It helps to interact with customer easily.
Can manage dashboard and extract report for improvement.
Can manage dashboard and extract report for improvement.
Solid AI-powered Support Handling Platform, but Takes Time to Master!
What do you like best about the product?
Zendesk has pushed more heavily into AI-driven customer support, which is a noticeable improvement. Features around live chat, conversational support, and self-service through Zendesk Guide have become more useful in day-to-day workflows. I’ve noticed improvements in automation, and we now also have AI-assisted responses that help teams respond faster and manage higher ticket volumes. AI systems can even automate a large portion of customer interactions.
What do you dislike about the product?
The learning curve still exists, according to me, especially for new users setting up workflows and automations. Some advanced automation and AI features are tied to higher pricing tiers, which may limit accessibility for smaller teams even further.
What problems is the product solving and how is that benefiting you?
It helps consolidate several support channels all on one for ease of tracking everything in one place and being able to manage everything efficiently while utilizing automations and integrations with other tools, and also helps measure KPIs.
Effective customer support solutions
What do you like best about the product?
It’s the best platform where we can help customers smoothly
What do you dislike about the product?
Bugs sometimes which need to be resolved in your next update
What problems is the product solving and how is that benefiting you?
It’s quick and faster
ZD Review
What do you like best about the product?
The flexibility in linking our internal tools, in fact branching, and the ease of use due to simplified categorisation. Our team becomes comfortable with its usage, as it is very user-friendly and straightforward. We use it regularly for our day-to-day CS tickets, and any changes requested are implemented by the team.
What do you dislike about the product?
UI is bit of old school, there can be better tracking of the emails shared to the customers.
What problems is the product solving and how is that benefiting you?
To deal with our day to support requests and live chat.
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