Zendesk Suite
ZendeskExternal reviews
6,659 reviews
from
and
External reviews are not included in the AWS star rating for the product.
ZENDESK makes Life easier
What do you like best about the product?
It combines all the tickets from each customer together, giving ease to go back in history.
What do you dislike about the product?
When words are searched the result is not shown in any order, it is jumbled up.
What problems is the product solving and how is that benefiting you?
Solving tickets, it makes it easy to view the stats of the tickets solved and pending
Recommendations to others considering the product:
it is a great platform to keep up with customer service.
One of the best ticketing systems I have found
What do you like best about the product?
The integration of many things within zendesk makes this a VERY strong program when it comes to customer service. So many things are right there or at a click of a button. Customer profiles, duplicate tickets, and the means to merge them together. communication and macros for communication, and so much more!
What do you dislike about the product?
There are some things that could be more user friendly. Some of the issues I have might be more in how my personal company has chosen to implement but since I am not on the implementation side of things, I don't know. But I know that It could be improved. I believe things should be more self intuitive, and easy to find on your own without need for massive articles.
What problems is the product solving and how is that benefiting you?
We can have more one touch solutions with a product like this. Easy to click into and find the information you need right on the front screen.
Zendesk Talk is Amazing!
What do you like best about the product?
I love that it is still functionable when minimized so you can continue working. It integrates with other parts of Zendesk very seamlessly; chat, guide, the ticketing system.
What do you dislike about the product?
I would like to be able to personalize with color and also a different ringtone.
What problems is the product solving and how is that benefiting you?
It has clear quality and doesn't interrupt your other work elsewhere on the screen. Very user-friendly. Our team is also prompted to leave notes which leads to better customer service. Thank you Zendesk!
Unnecessary Complexity
What do you like best about the product?
Zendesk is a powerful and versatile tool for creating powerful workflows for support personnel.
What do you dislike about the product?
There are elements that seem unnecessarily complex, such as ticket tagging.
What problems is the product solving and how is that benefiting you?
Creates a powerful way to look across support tickets to see what other questions have come from the same email.
great ticket management platform
What do you like best about the product?
easy to tag, reassign, and manage large ticket queues
What do you dislike about the product?
creating reporting on team work is not intuitive
What problems is the product solving and how is that benefiting you?
used for internal support as well as customer support
Recommendations to others considering the product:
allows for complex reporting... if you know enough to set it up properly.
Support
What do you like best about the product?
Zendesk is our main ticketing system that we use. It is straight to the point, easy to use and work through and very organized.
What do you dislike about the product?
The system likes to crash, freeze and not display viable information.
What problems is the product solving and how is that benefiting you?
Being able to handle our customer accounts in a timely fashion.
Customer Support Made Easy
What do you like best about the product?
I think Zendesk makes customer support a million times easier than email and over the phone. By "taking a ticket", a customer can interact with the same person throughout the whole process and build a relationship rather than be replied to by lots of different people operating with the same software. The interface is so easy to understand and creating macros is super helpful.
What do you dislike about the product?
To be honest, anything I dislike about Zendesk isn't very important. I would prefer if you could submit an internal note and an external note at the same time (i.e. write a note to your team and the customer at the same time), which currently you're not allowed to do. I would also like to know how Zendesk determines what is "high priority" and not because often times I think it's arbitrary.
What problems is the product solving and how is that benefiting you?
Zendesk has made my job in customer support so quick and easy. The reporting feature is also really beneficial to see where the team has done well/needs improvement and what the trends in emailing our outreach team is like.
Best live chat ever for business
What do you like best about the product?
M using zendesk for my websites it’s helpful
What do you dislike about the product?
I think not negative thing in zendesk I was using that many years
What problems is the product solving and how is that benefiting you?
Using zendesk I got more lead from my money sites
Recommendations to others considering the product:
People using zendesk free live that pack
The tool you beed
What do you like best about the product?
It’s easy to use and extremely intuitive.
What do you dislike about the product?
Team capabilities are complicated and not easy to use.
What problems is the product solving and how is that benefiting you?
Help customer.
Support tool review
What do you like best about the product?
The flexibility that the tool offer when it come to view, triggers and automation. Easily integrates with other tools on the market due it being a well established support platform. Zendesk offer a great market place that offers a lot integration with all different channels such Instagram, Twitter, Youtube.
What do you dislike about the product?
The lack of customization for the mobile SDK for iOS and Android. Zendesk chat isn't fully integrated to Zendesk Support which makes harder to manage tickets after a live chat is ended.
If you are planning to use Zendesk SDK on you app search first what's the best SDK for you Support SDK or the Chat SDK.
If you are planning to use Zendesk SDK on you app search first what's the best SDK for you Support SDK or the Chat SDK.
What problems is the product solving and how is that benefiting you?
Providing support to a fin-tech with headquarters in Brazil and providing services in Brazil.
The support team is divided in three levels.
The support team is divided in three levels.
Recommendations to others considering the product:
Be sure to right use the triggers and view. Otherwise you will miss some tickets.
showing 4,761 - 4,770