Zendesk Suite
ZendeskExternal reviews
6,650 reviews
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Easy to use and train employees
What do you like best about the product?
Very friendly and easy to integrate with other softwares. The company provides really good support in case of issues. Has various features based on the usability. Really easy to implement and migrate from other ticketing platforms. Will become easier based on the frequency of use.
What do you dislike about the product?
Might be a lot to take in at the beginning but very easy to use based on the frequency of use.
What problems is the product solving and how is that benefiting you?
My company works for hospitality and Zendesk helps us to raise tickets easily and meet SLAs without fail.
Experiene working with Zendesk
What do you like best about the product?
Easy to navigate and easy to respond without any delay
What do you dislike about the product?
Layout could have been more better and it is a bit clumsy
What problems is the product solving and how is that benefiting you?
It enable a proper and easy way of communicating with customers
Very easy and robust experience
What do you like best about the product?
The ease of raising and assigning tickets. There are a lots of features that can be used. Very easy to integrate with other softwares.
What do you dislike about the product?
It can be a little tricky at first, but with time, it's easy to grasp. It's easy for frequent users as they use it on a daily basis.
What problems is the product solving and how is that benefiting you?
Its helping me in my job, to raise tickets, to assist customers resolve the issue and meet the SLA without any hassle.
Great tool
What do you like best about the product?
Zendesk Support Suite is great because it brings all customer conversations (email, chat, voice, social) into one place. It's easy to use, supports automation, offers strong reporting, and has a help center for self-service. It also integrates well with other tools and scales easily as teams grow.
What do you dislike about the product?
Not anything to dislike about Zendesk Support suite
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite solves the problem of scattered customer messages by unifying all channels in one place. It gives agents full context, speeds up responses with automation, and reduces workload through self-service options. This leads to faster support, happier customers, and a more efficient team.
Zendesk is an excellent Customer Support Platform with Powerful Features
What do you like best about the product?
In addition to being simple and intuitive, I really like how Zendesk continues to improve automation and workflow management. The embedded email functionality makes it easy to complete the entire ticket support cycle quickly, and the interface keeps everything organized in one place.
What do you dislike about the product?
It has stayed the same, integration with other software at time has a steep learning curve.
What problems is the product solving and how is that benefiting you?
Last usage was in my last company I worked for, where I primarily used zendesk for support tickets.
Robust Integration Ecosystem Connects Customer Service with Essential Business Tools
What do you like best about the product?
Recently, I’ve really appreciated Zendesk’s continual push to improve agent workspaces and automation. The latest unified Agent Workspace makes it much easier to manage multiple channels. Their new AI-powered features for ticket summarization and suggested responses also save agents a ton of time, especially on high-volume days.
What do you dislike about the product?
Zendesk could improve by making certain customizations especially around workflow automation and advanced reporting more accessible to non-technical users. Some settings and integrations still require a bit of technical know-how or developer resources.
What problems is the product solving and how is that benefiting you?
Create internal/operational efficiencies
Enhance decision making
Drive innovation
Improve customer relations/service
Enhance decision making
Drive innovation
Improve customer relations/service
Great software aims to solve support tickets
What do you like best about the product?
Easy to use UI and let's you write emails and categorise them properly
What do you dislike about the product?
Certain features like auto refreshing of views is missing
What problems is the product solving and how is that benefiting you?
Managing tickets for support raised by customers is easier with Zendesk. Allows you to track and respond to queries with ease.
A reliable ticketing tool with expansive functionality
What do you like best about the product?
The updated monitoring dashboards are very helpful for reviewing our groups outstanding tasks and throughput. The custom queue tabs are a welcome improvement for categorizations.
What do you dislike about the product?
Zendesk is very feature rich, but more customizable notification systems would still be helpful. While integrations with apps like Slack are useful, it would be great if there could be more specific customization to alerts within those integrations.
What problems is the product solving and how is that benefiting you?
Our team use Zendesk to organize and triage all requests large and small from member companies that we support at our site.
Effective customer support platform with room for improvement
What do you like best about the product?
Zendesk Support Suite brings all customer interactions together in one place. I like how easy it is to track tickets across email, chat, and social channels. The user interface is intuitive, with clear dashboards and helpful search functions, so our team can quickly respond and resolve issues. Automated workflows and macros save time by routing requests to the right people, and the knowledge base tools make it simple to share articles with customers.
What do you dislike about the product?
Although it is powerful, Zendesk can feel expensive, especially for smaller teams. Some features require higher-tier plans and the price climbs quickly as you add more agents. There are a lot of settings to configure, which can make the system feel overwhelming at first. Reporting could be more flexible, and we sometimes experience delays when loading large ticket lists or dashboards.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite consolidates customer conversations from email, chat and social channels into a single workspace, so we no longer have to juggle multiple inboxes. This has improved our response time and accountability because everyone can see the status of tickets and pick up where others left off. It also keeps an audit trail of interactions, which helps us analyze trends and address recurring issues. Having an integrated knowledge base and automation tools means we can offer self-service options and automate routine tasks, freeing up our team to focus on more complex problems.
User Friendly
What do you like best about the product?
Pre-built dashboards and custom reports help teams track performance and improve service quality
What do you dislike about the product?
With so many features packed in, new users often feel overwhelmed navigating the interface and understanding how everything connects.
What problems is the product solving and how is that benefiting you?
Instead of juggling emails, chats, calls, and social media separately, Zendesk unifies them into one workspace.
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