Zendesk Suite
ZendeskExternal reviews
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Zendesk is very useful tool to scan and create a meaning article on any stuff
What do you like best about the product?
Zendesk is best for both creating new documents and maintaining its permission.
What do you dislike about the product?
Zendesk support suite is good, but sometimes resolution time exceeds the SlAs
What problems is the product solving and how is that benefiting you?
Zendesk helped us both in Helpdesk task maintenance and initiating 1st level chat
Robust and Scalable Support Platform with Excellent Integration Options
What do you like best about the product?
Zendesk is incredibly user-friendly and doesn’t require much training to get started. The UI is clean, and ticket management is smooth even with high volumes. The best part is how well it integrates with other tools—Slack, CRM platforms, and productivity apps—making it easy to fit into our existing workflows. I use this tool every day. The customer support of Zendesk is great.
What do you dislike about the product?
Ease of use and quick implementation are big advantages. It’s easy to scale as your team grows, and features like automation, macros, and knowledge base management enhance team efficiency. The reporting and analytics are also detailed and customizable, which helps with performance tracking and continuous improvement.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps us centralize all our customer interactions across email, chat, and social channels into one unified platform. It streamlines ticket management, reduces response time, and enables better tracking of team performance. The automation tools help eliminate repetitive tasks, improving agent efficiency. With real-time chat, we’re able to support customers instantly, which increases satisfaction and retention.
The only support platform you will need
What do you like best about the product?
I love the integration that Zendesk has for slack. You can easily loop in a slack channel. At my organization, we loop in the Dev support channel for dev related tickets like bugs/breaks.
What do you dislike about the product?
Zendesk is ahead of the game, and I cannot find anything to change about it!
What problems is the product solving and how is that benefiting you?
It is keeping all of my technical issues in one place where I need to loop in the customer support team. I get updated any time there is an update to my customer's support ticket.
The top of omnichannel customer service
What do you like best about the product?
The possibility of integration with WhatsApp in a precise and extensive way through the APIs provided.
What do you dislike about the product?
The cost always remains one of the highest hurdles to overcome.
What problems is the product solving and how is that benefiting you?
The flexibility in managing support across multiple channels is simply unmatched. Email, chat, social media, and phone are all seamlessly integrated, allowing the team to offer a consistent and smooth experience to customers. Additionally, intelligent automations and detailed reports simplify daily work and provide valuable data to optimize performance.
Best support application
What do you like best about the product?
Godd Stability
Customise as per requirement
Easy to use for everyone
Customise as per requirement
Easy to use for everyone
What do you dislike about the product?
No dislike for Zendesk
But price is a issue
But price is a issue
What problems is the product solving and how is that benefiting you?
1. Fragmented Customer Communication
2.Lack of Ticket Tracking & Prioritization
3. Manual Workflows & Repetitive Tasks
2.Lack of Ticket Tracking & Prioritization
3. Manual Workflows & Repetitive Tasks
Excellent AI software
What do you like best about the product?
My experience with Zendesk for Customer Service is still very positive. It continues to be a reliable platform for managing customer support tickets and improving response time.
What do you dislike about the product?
While Zendesk for Customer Service is a very reliable platform for managing support tickets and customer communication, there is still room for improvement. The interface can sometimes feel a bit complex for new users, and certain reporting and customization features could be made more intuitive. Simplifying these areas would make the overall experience even better for support teams.
What problems is the product solving and how is that benefiting you?
AI customer service helps to relive most of the customer's issues without being a staff getting involved and chatbot is also available to guide the customer's with the process and information required.
Zendesk Support suite offers a seamless and user-friendly platform for managing customer support
What do you like best about the product?
It is omnichannel support, it has automation and AI, its is customisable and scalable, It offers robust reporting and analytics also it has self service option, seamless integrations and mobile support.
What do you dislike about the product?
A little complex setup for new users and limited customization on lower plans.
Noticed inconsistent chat experience
Noticed inconsistent chat experience
What problems is the product solving and how is that benefiting you?
Fragmented Customer Communication
Slow response times
Slow response times
Best customer support features
What do you like best about the product?
I like the clear menus and the fact that it unifies email, chat, voice, social messaging, web into one dashboard.
What do you dislike about the product?
I dislike these things:
The initial setup is complex.
The cost is a little high.
Search functionality is weak.
Customer Support is hit.
The initial setup is complex.
The cost is a little high.
Search functionality is weak.
Customer Support is hit.
What problems is the product solving and how is that benefiting you?
These are the problems solved by Zendesk Support Suite:
Fragmented Customer Communication.
Slow or inconsistent response times.
Poor visibility into support performance.
Fragmented Customer Communication.
Slow or inconsistent response times.
Poor visibility into support performance.
Built for Efficiency and Reliability
What do you like best about the product?
One thing I like about Zendesk for Customer Service is that after using it for some time, it becomes quite easy to use. At the beginning it may seem a bit complex, but once you get familiar with the system and where everything is located, it becomes much more intuitive. After that, it helps a lot with organizing tickets and managing customer requests efficiently.
What do you dislike about the product?
Sometimes, when there are many tickets in the system, customers can experience issues with their tickets being assigned correctly, and a few requests may get overlooked. Improving the way tickets are routed and tracked could make the experience smoother and ensure every customer request is handled efficiently.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps centralize customer communication betweeen different teams and it allows to add internal comments
Zendesk is the best ticking tool!
What do you like best about the product?
The Zendesk allows you to handle multiple chats simultaneously.
What do you dislike about the product?
It sometimes hangs a lot. It takes little longer to load few tickets.
What problems is the product solving and how is that benefiting you?
It is working on enhancing the chat bots, the chat bots are very intelligent. It helps us to reduce a lot of work flow.
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