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Very interesting for marketing & customer service
What do you like best about the product?
I don't use Zopim for customer service, but for conversion on my web site
Trigger for chat on your web site : you can have a custom conversation displayed either by a web page, a word... The price is not expansive (14$ / user / month). The free version is not interesting without the trigger feature.
Trigger for chat on your web site : you can have a custom conversation displayed either by a web page, a word... The price is not expansive (14$ / user / month). The free version is not interesting without the trigger feature.
What do you dislike about the product?
The customization is not full : you still have the zopim logo even if you are in the paid version.
More over the stats are not accurate : some chat never appears in the hustoric (very strange !)
More over the stats are not accurate : some chat never appears in the hustoric (very strange !)
What problems is the product solving and how is that benefiting you?
Conversion on web site
Recommendations to others considering the product:
The trigger feature should be improve, there should be more trigger for pricing
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