Zendesk Suite
ZendeskExternal reviews
6,652 reviews
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Wonderful platform to manage customer interactions
What do you like best about the product?
One platform which brings multiple channels together such as Email, chat, voice, ticketing, macros and analytics together. Users/agents can manage conversations without switching tools. Easy to impement and it can help us automate the repetative tasks with ease.
What do you dislike about the product?
It needs a regular updates, configuration and monitoring to stay effective.
What problems is the product solving and how is that benefiting you?
It helps me to bring multiple channels together such as email, chat, voice etc. It also provides real time dashboards and custom reports which helps in taking a business decision.
Beautiful and Seemless UI
What do you like best about the product?
Customer Support Chat bot with AI agent. The easy of use and UX flow and integrations.
What do you dislike about the product?
Nothing specific , just some AI responses.
What problems is the product solving and how is that benefiting you?
Customer Queries
I recommend Zendesk, still it can be even better
What do you like best about the product?
You can find information easily, you can open several tabs, you can sort your stuff in a custom way. It has a lot of option to create forms . Escalations are easy
What do you dislike about the product?
The ticket status, only 3, on hold, open, and pending. I wish I had another 1 or 2, so I can prioritize my tasks
What problems is the product solving and how is that benefiting you?
It helps me to check previous tickets easily. It helps me to use widgets to get automated responses and check my schedule, all this helps me to save time.
Ease of Use and User Friendly
What do you like best about the product?
Ticket creation, tracking, and response workflows are streamlined and organized. Features like quick ticket updates and internal notes facilitate collaboration and clarity within support teams.
Built-in tools like macros, triggers, and AI-powered responses automate repetitive tasks, proactively address customer needs, and increase productivity
Built-in tools like macros, triggers, and AI-powered responses automate repetitive tasks, proactively address customer needs, and increase productivity
What do you dislike about the product?
While the interface is modern, fully utilizing workflows, automations, and customizations often requires significant onboarding and technical expertise. New users, especially those unfamiliar with support platforms, may need extensive training, adding to implementation time and costs.
The built-in analytics can be confusing to configure, and lower-tier plans typically lack advanced reporting tools or the ability to export ticket data easily. This restricts data-driven performance tracking unless users connect external BI systems or upgrade their plans.
The built-in analytics can be confusing to configure, and lower-tier plans typically lack advanced reporting tools or the ability to export ticket data easily. This restricts data-driven performance tracking unless users connect external BI systems or upgrade their plans.
What problems is the product solving and how is that benefiting you?
Ease of Use
Zendesk Review
What do you like best about the product?
Working with zendesk helped me align my tasks with ease..Great User Friendly UI/UX to work on.
What do you dislike about the product?
Organizations needing detailed insights may need to pay more or integrate third-party BI tools.
What problems is the product solving and how is that benefiting you?
Easy Handling Multiple Chats
Zendesk support suite
What do you like best about the product?
One thing I really like about the newer updates in Zendesk for Customer Service is how it brings conversations from different channels like email, chat, and social media into one place. It makes it much easier for support teams to keep track of customer issues without switching between multiple tools. I also appreciate the improvements in automation and AI suggestions, which help agents respond faster.
What do you dislike about the product?
One area where Zendesk for Customer Service could improve is making the platform a little easier to navigate, especially for new users. At times it can take a while to understand where certain settings or tools are located. It would also be helpful if some advanced features were more accessible for smaller teams without requiring higher-tier plans.
What problems is the product solving and how is that benefiting you?
Improving customer satisfaction
Increasing agent productivity
Providing insights
Scaling support
Increasing agent productivity
Providing insights
Scaling support
Easy to use and great UI
What do you like best about the product?
Its omnichannel capabilities bring emails, chats, and other customer interactions into one platform, improving efficiency.
The newer AI-driven automation, reporting dashboards, and integrations with other tools make it easier to analyze support performance and streamline repetitive tasks.
The newer AI-driven automation, reporting dashboards, and integrations with other tools make it easier to analyze support performance and streamline repetitive tasks.
What do you dislike about the product?
The pricing or add-on features may be expensive for smaller teams.
What problems is the product solving and how is that benefiting you?
manage and organize customer queries from multiple channels in one place, eliminating the need to juggle between platforms. It has streamlined our ticketing process, improved team collaboration, and reduced response times. With automation and macros, repetitive tasks are handled efficiently, allowing us to focus more on complex issues. This has directly improved our customer satisfaction and support team productivity.
comprehensive platform
What do you like best about the product?
the overall use of AI and how it is used to get better accuracy, stable data insights
What do you dislike about the product?
the flow of information needs to improve. it improved already still as a beginner it is not easy
What problems is the product solving and how is that benefiting you?
a crm tool to have everything at one place. makes the user experience quick and delightful
Zendesk - One stop solution for all CRM needs
What do you like best about the product?
It helps in ease of customer support. AI has really helped in scaling the business.
What do you dislike about the product?
Its pricing. They are abit costly but I think features justify the pricing
What problems is the product solving and how is that benefiting you?
Solving ticket queries, fast and responsive.
Crazy product to work with, no flaws
What do you like best about the product?
Zendesk support suite helped me accomplish the tasks smoothly and swiftly with technological advancement this was a tech savy product for maximum productivity.
What do you dislike about the product?
Sometimes it’s laggy when system heats up.
What problems is the product solving and how is that benefiting you?
Lagging issues
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