Zendesk Suite
ZendeskExternal reviews
6,655 reviews
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Great for small teams.
What do you like best about the product?
Lots of integration options, easy to setup. High availability, very easy ticket management, and quick email responses.
What do you dislike about the product?
User management can be cumbersome. Also it takes a while to setup.
I wish the text editor supports markdown (maybe it does, I haven't found a way to enable it though)
I wish the text editor supports markdown (maybe it does, I haven't found a way to enable it though)
What problems is the product solving and how is that benefiting you?
Provide direct support to the users of our apps during large projects.
Recommendations to others considering the product:
The triggers are extremely helpful. Especially when your team is small and no one is on it 24x7 - you can get notified right away when any issue occurs.
Great project management too
What do you like best about the product?
ZenDesk is great for submitting and managing forms and tickets, project management communications, collaboration, etc.
What do you dislike about the product?
Sometimes I get repeat emails from ZenDesk and our company used, several ZenDesk portals which can be confusing
What problems is the product solving and how is that benefiting you?
Project management, HR functions, IT services
Recommendations to others considering the product:
Very functional!
Easy
What do you like best about the product?
Customer Service inquiries are fast and efficient
What do you dislike about the product?
Not a 1 on 1 interaction meaning a couple reps will handle 1 call
What problems is the product solving and how is that benefiting you?
It is efficient in the response time
easy tech support
What do you like best about the product?
zen desk makes it easy to submit a tech support ticket and route it to the right IT person
What do you dislike about the product?
required fields are sometimes irrelevant
What problems is the product solving and how is that benefiting you?
all tech support issues are routed and managed through zendesk
Zendesk Decent
What do you like best about the product?
Good mobile app, great history tracking, good use of canned messges
What do you dislike about the product?
Can’t set out of office hours without having to click that you’re active when you return.
What problems is the product solving and how is that benefiting you?
Great history tracking and client management. Notes sections helpful
Zendesk Talk is best way to personalize Support
What do you like best about the product?
What I liked about Zendesk Talk is that it's a cloud-based system so easy to access when we want and secondly the call feature as it helps to provide real-time and personalize support to our clients. It also allows personalizing greetings and record calls.
What do you dislike about the product?
There is nothing much that i dislike about it as it has helped us refine our customer experience. but the training and implementation took long.
What problems is the product solving and how is that benefiting you?
It has helped us resolve our customer experience and provide real-time and quick response to our clients as well it has helped us manage the flow of questions.
Recommendations to others considering the product:
Really recommended if you have a big customer base and you want to clear out questions and queries in an efficient and real-time manner. It may help you build a strong brand.
Complete and clean
What do you like best about the product?
Filled all of my expectations, recommended
What do you dislike about the product?
I have no major complains or objections to present
What problems is the product solving and how is that benefiting you?
A custommer support solution
Recommendations to others considering the product:
First have a chat with their support to make sure
Enjoyable Experience
What do you like best about the product?
Really easy to work with, easy to set up and cofigure
What do you dislike about the product?
Not so much options to customize, I found it very limited
What problems is the product solving and how is that benefiting you?
Custommer Support
Recommendations to others considering the product:
Is an excellent value, try it
Worked great for what we needed
What do you like best about the product?
I liked the search ability when looking at tickets. It was heavily customizable and made it so I didn't have to use any reporting tools to find what I need.
What do you dislike about the product?
When there were too many queues on the left-hand side it would smash together and make it hard to see the other queues.
What problems is the product solving and how is that benefiting you?
Customer Relationship Management
Make easy the support interactions with your clients
What do you like best about the product?
- Easy to install and to use,
- The SLA views provide the tickets' status and
- The support to a variety of brands, products, services, etc.
- The SLA views provide the tickets' status and
- The support to a variety of brands, products, services, etc.
What do you dislike about the product?
- Creating roles and permissions is limited,
- Some reports available are awkward and limited.
- Some reports available are awkward and limited.
What problems is the product solving and how is that benefiting you?
The 24/7 Customer support allow the tickets creation in any part of the world, in any schedule, by the company's branches workers.
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