Zendesk Suite
ZendeskExternal reviews
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Good for support tickets getting resolved
What do you like best about the product?
the feature of using permalink and the ticket getting generated at the portal
What do you dislike about the product?
The tracking system of the tickets. It should get better
What problems is the product solving and how is that benefiting you?
Internal product related issues. I generally raise the tickets. The team working on it effectively performs the actions. So far its fine.
Recommendations to others considering the product:
Its a good enough product
Zendesk
What do you like best about the product?
I loved the flow and being able to toggle between the channels as well as dividing customer inquiries into various categories making it efficient to respond to them
What do you dislike about the product?
There was nothing I disliked severely. It was a very streamline software.
What problems is the product solving and how is that benefiting you?
Being able to respond to customer queries quickly
We use zendesk everyday for calls, chat and emails
What do you like best about the product?
The interface is very clean and easy to understand
What do you dislike about the product?
The system tends to be slow and glitchy for us
What problems is the product solving and how is that benefiting you?
Financial issues and app resolutions pertaining to the mobile experience
Easy to use
What do you like best about the product?
This was the easiest to use. I would recommend this chat application over any other ones. It is easier and faster as far as sending and receiving replies to our customers.
What do you dislike about the product?
It is a little harder to get to customer service but that is a minor issue as we don't gave many issues and we don't reach out to them much as lack of problems
What problems is the product solving and how is that benefiting you?
Zendesk was an easier system to use. We have enjoyed this one the most compared to most chat applications. It helped us stay up to speed on chats and email support.
Recommendations to others considering the product:
I would recommend this application over many. I do not bash other programs but I will say this one is the best over most applications.
Best experience so far
What do you like best about the product?
I've been working as a member of our support team for just under a year at my current organization and this is my first time using Zendesk Support. It has been the most user-friendly and dynamic compared to other support programs I've used with other companies.
What do you dislike about the product?
The patches have caused us issues every now and again where the system is unavailable for a short time frame which was a minor annoyance.
What problems is the product solving and how is that benefiting you?
Customer requests and complaints. The system itself is pretty user-friendly which has been a huge asset for the volume of customer requests we receive.
Recommendations to others considering the product:
Would highly recommend if you're using another support software currently.
Excellent Ticket Management and Help Center
What do you like best about the product?
Zendesk allows a lot of customization for your company's help center. The support from both Zendesk and the community of users has been invaluable.
What do you dislike about the product?
Some of the integrations are clunky - for example, the integration with Slack, the bot treats all questions as though it can find an answer in our solution center, even when someone is asking if they can take an early lunch. We ended up turning it off.
What problems is the product solving and how is that benefiting you?
I am able to easily track user engagement through article views. I can track case work and history through the reports and searches available.
Recommendations to others considering the product:
Do your homework and use the community. You can learn a lot from other users.
Excellent app for customer communication
What do you like best about the product?
The app is really very user friendly and oriented and aimed at better communication. I like how it aims for better communication among different clients and customers.. Very effective management for multiple clients interactions
What do you dislike about the product?
Its not the cheapest solution out there for such tasks. No doubt it is one of the popular but I think they can provide some customer solutions
What problems is the product solving and how is that benefiting you?
Client targeted communication oriented meetings
Recommendations to others considering the product:
Its very user and customer oriented app
Great helpdesk tool for call center management
What do you like best about the product?
The call center management aspect is extremely thorough and useful. A lot of the management
What do you dislike about the product?
The ability to have document storage would be very useful for this tool, just based on our workload it would be very useful if this had such capability
What problems is the product solving and how is that benefiting you?
We use this primarily for our helpdesk and customer self service applications. It allows us to easily manage our workflows and make sure that tickets are being properly triaged and worked on correctly
Zendesk is a great tool with many ways to improve on it
What do you like best about the product?
I like that zendesk has become the top ticketing software in the world. It's ease of use and that so many orgs use it, makes it one to become familiar with.
What do you dislike about the product?
The thing that I dislike that it does have its fair share of random bugs, but that's typical of software and it's hard to run a software thats run on the cloud and not have some issues.
What problems is the product solving and how is that benefiting you?
Zendesk is the software that ties in all of our customer support tickets which is great to make things easy to oversee for everyone.
Great, multiuse platform for support
What do you like best about the product?
I love the ability to communicate with customers via multiple channels without having to create profiles for each channel.
What do you dislike about the product?
I don't like that the "play" feature allows multiple people to open a ticket at the same time.
What problems is the product solving and how is that benefiting you?
We use it for all of our non-social customer support. One of the best benefits involves multi party cases and the ability to link multiple tickets to a master/parent ticket for easy visibility.
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