Zendesk Suite
ZendeskExternal reviews
6,659 reviews
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World-class support from Zendesk
What do you like best about the product?
Zendesk is always on hand to provide support and they're always willing to go above and beyond for me.
What do you dislike about the product?
There are no downsides to Zendesk - the support is great and there are plenty of online resources to assist.
What problems is the product solving and how is that benefiting you?
Using Zendesk has meant we've reduced our support platforms from 4 to 1 in the space of 6 months. Our average response time is down from 90+ days to about 3
We bought it instantly.
What do you like best about the product?
We needed an answer to our overloaded support distro, and zendesk was clearly the answer. Our emails are no longer cluttered since we've gone ahead and purchased it.
setup was simple, great UI, ticket system is wonderful, it really was exactly what my team was looking for
setup was simple, great UI, ticket system is wonderful, it really was exactly what my team was looking for
What do you dislike about the product?
Having to mask the @zendesk at the end of the domain was a bit tricky, but not impossible. The price while not awful, wasn't exactly the cheapest thing, but it was still worth.
Wish we had more lisences.
Wish we had more lisences.
What problems is the product solving and how is that benefiting you?
Our support email was getting overloaded and hard to keep track of. Emails were getting forgotten due to the increase of them. Zendesk's ticket system completely fixed that and now organizes it for us, making sure that we don't miss any emails.
Helpful way to see training activity within ticket
What do you like best about the product?
The Skilljar <> Zendesk integration is a really easy to get an overview of training activity from straight within a ticket.
What do you dislike about the product?
No downsides; it's a straightforward integration.
What problems is the product solving and how is that benefiting you?
Pull user data directly into ticketing software.
New upgrade help
What do you like best about the product?
The chat was very easy to navigate and was taken care of quickly.
What do you dislike about the product?
I have not found anything to dislike yet and have been working with ZD for over 4 years.
What problems is the product solving and how is that benefiting you?
I was having issues with reporting, and they quickly showed me where to go for what I needed.
Great system but needs more step by step videos for set up of system processes
What do you like best about the product?
The extra features we can avail of with the suite package.
What do you dislike about the product?
The difficulty in setting up the systems for a person with no Zendesk or IT knowledge.
What problems is the product solving and how is that benefiting you?
Solving the need to assign tickets to agents - This is automatic and cuts down on supervisors' task load.
it was a good experience, I learned a lot and I'm still learning new features
What do you like best about the product?
ease of communication with custumers ,easy to use software, easy to enter into direct chat with customers, easy to answer emails, several shortcuts that are suggested
What do you dislike about the product?
I have no inconvenience using zendesk everything is clear to me, and it will be perfect if zendesk organizes online training and let us know of any new features
What problems is the product solving and how is that benefiting you?
Receive emails from our customers and partners, help our customers with all requests for information,communicate via direct chat with customers which allows us to solve problems quickly
Great tool for ticketing system
What do you like best about the product?
It has lots of features and capabilities that help with communication with customers.
What do you dislike about the product?
Slowness may be experienced as it consumes a lot of memory when used.
What problems is the product solving and how is that benefiting you?
Organizing and tracking of support interaction with customers
Helpful tools for tech company and a lot of features
What do you like best about the product?
This feature really assists me to do many activities in the customer service area and all of the support team also have a fast response.
What do you dislike about the product?
So far really good from my end and easy to understand
What problems is the product solving and how is that benefiting you?
Related to ticketing system and reporting dashboard in zendesk support is able to support you very well
Completely customisable to suit any operational user flow
What do you like best about the product?
Lots of native features to customise an optimal workflow, as well as marketplace addons. The reporting functionality is also very easy to use or create from scratch.
What do you dislike about the product?
When searching for specific views or triggers via settings, when you want to go back to the search screen it does not take you to the original search results so you have to search again
What problems is the product solving and how is that benefiting you?
- Ability to communicate with the different parties on a single ticket (we're using the side conversations add-on).
- Utilise 'light agent' seats for internal ticket communication between departments, namely between our engineers.
- The use of automation and triggers to perform actions that would have otherwise been a manual change by an agent.
- Utilise 'light agent' seats for internal ticket communication between departments, namely between our engineers.
- The use of automation and triggers to perform actions that would have otherwise been a manual change by an agent.
Zendesk the BEST!
What do you like best about the product?
It is a platform wherein we have various ways to contact clients, either through phone calls, chats, SMS or emails.
What do you dislike about the product?
I only don't like it during downtimes as it will lead to dump of works.
What problems is the product solving and how is that benefiting you?
We are in the customer service/back office working with the delivery service that our client is using. It helps us communicate efficiently with our customers and third-party carriers.
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