Zendesk Suite
ZendeskExternal reviews
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User Friendly
What do you like best about the product?
Easy to use and Updates on tickets section
What do you dislike about the product?
Not able to set something up when I need to call the customer. I want something in the Update on tickets section that will remind me to call the customer.
What problems is the product solving and how is that benefiting you?
Easy to know when the ticket was updated. Can respond to customers on timely manner, especially urgent ones.
Easy process
What do you like best about the product?
I like that I was able to resolve my query via chat instantly instead of waiting for a response via an email
What do you dislike about the product?
No issues, the option to resolve via chat is always best
What problems is the product solving and how is that benefiting you?
We use Zendesk ticketing system to communicate with our clients. Now that I understand the issue I raised and how to resolve it going forward, we can communicate better with our clients
Incredibly fast, friendly, and efficient!
What do you like best about the product?
Their speed. I get answers almost instantaneously and it helps me repair, adjust, and move forward. This allows employee and customer satisfaction on our end.
What do you dislike about the product?
That if I have multiple help articles open and each one has a chat bubble, they don't all reflect the conversation I am having. I need to go back and find the page I was commenting on.
What problems is the product solving and how is that benefiting you?
Segmentation of the help center (guide). We have very specific knowledge veins that need to be represented and segmented. I was worried it was being done wrong and in turn the wrong customer could see the wrong information and act on it causing a chain reaction.
Very Helpful
What do you like best about the product?
They were able to provide articles that I could review as well as them providing me with an answer. I was able to wait for a live agent to chat with.
What do you dislike about the product?
Not being able to create custom conditions or actions in Triggers and automations.
What problems is the product solving and how is that benefiting you?
We use it for our support center. Expanding to other departments such as onboarding and CSM support.
I received personal support for a question I had via email.
What do you like best about the product?
I really liked that my question was personally answered by one of your agents via email.
What do you dislike about the product?
I can't think of anything at the moment.
What problems is the product solving and how is that benefiting you?
They are helping me with understanding better how Zendesk Guide works.
User Friendly
What do you like best about the product?
A central and organised tool that can be used by all teams in Ops
What do you dislike about the product?
The time it takes to get support, Zendesk Explore is overwhleming
What problems is the product solving and how is that benefiting you?
Customer Support - quick turnaround time.
Metrics and analysis on performance.
Metrics and analysis on performance.
Perfect for my workflow
What do you like best about the product?
Zendesk is an intuitive and reliable way to prioritize and investigate support issues.
What do you dislike about the product?
In my experience, Zendesk is customizable to the point that anything I dislike can usually be adjusted to better suite my workflow.
What problems is the product solving and how is that benefiting you?
Any support team with high volumes needs a great platform for organizing and tracking. Zendesk does this seamlessly.
The support I received from Zendesk Support Suite was very helpful
What do you like best about the product?
The response was helpful and the response came fairly quickly.
What do you dislike about the product?
There isn't anything I really disliked from the support response from Zendesk Business Suite.
What problems is the product solving and how is that benefiting you?
I was able to reach out for help with an issue I ran into while setting up Zendesk integration.
excellent assistance and support
What do you like best about the product?
What I like the most about having commercial ties with Zendesk is the assistance, the support and the clarity of their processes.
According to experience, the response of competitors is not as agile, and the support service is slow and less efficient.
According to experience, the response of competitors is not as agile, and the support service is slow and less efficient.
What do you dislike about the product?
What I didn't like is that due to the continuous changes in Meta's applications, processes have to be reevaluated and everything has to be rethought in a reactive way.
What problems is the product solving and how is that benefiting you?
Whenever a conuslta is made, the team is always available to solve it and to do it in the shortest possible time and with all possible speed.
It helps us to have an agile and timely response with our final customer, which translates into satisfaction with the service.
It helps us to have an agile and timely response with our final customer, which translates into satisfaction with the service.
Zendesk Great Beginner Helpdesk Software
What do you like best about the product?
The ease of use is very helpful, especially in training new users to use it and support clients.
What do you dislike about the product?
I wish it has some more features available to help with SLAs with clients. I also want their reporting functionality built out more.
What problems is the product solving and how is that benefiting you?
They helped me understand how their SLAs work in their system.
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