Zendesk Suite
ZendeskExternal reviews
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Zendesk is mostly fab
What do you like best about the product?
It is pretty easy to use once you get the hang of things. There are a lot of ways to customize the product that help us accomplish CSX tasks quickly. I especially like the MACROS you can add to a whole team or just for yourself.
What do you dislike about the product?
We should be able to change the background to a dark theme based on the time zone you are in.
Opening multiple tabs create issues with the phone feature, where it will not work.
Often have to keep allowing ZD to use my computer mic for calls. That little phone box gets a little angry red exclamation point quite often
Opening multiple tabs create issues with the phone feature, where it will not work.
Often have to keep allowing ZD to use my computer mic for calls. That little phone box gets a little angry red exclamation point quite often
What problems is the product solving and how is that benefiting you?
Allowing us to handle a high volume of tickets and organize them fairly well. I like that I can see my own personal tickets to follow up on and the whole group so if my tickets are fone I can go wherever I am needed.
Zendesk Review
What do you like best about the product?
What I like best about Zendesk is that it allows us to monitor and log every action that we do in our workload. We can see every detail and past notes within our company and send emails to clients at the same time. It is also a flexible system that enables us to manage our tasks easily.
What do you dislike about the product?
There is not much to dislike about Zendesk apart from system bugs and error that occurs from time to time. Also, when ZDbot overrides the replies and reopens the ticket automatically. Sometimes, those actions weren't accurate so we had to do the work again.
What problems is the product solving and how is that benefiting you?
Without Zendesk, our tasks will not be routed and assigned correctly. Zendesk allows us to see updates, work history and even link our tasks. Managing our travel workload becomes easy.
An efficient and complex system but still user-friendly
What do you like best about the product?
I like that you can build your own business rules very simply. You don't have to be tech-savvy to understand how automated rules or views are set up. These views and automated rules mean that nothing falls through the cracks, and no errands can be forgotten.
What do you dislike about the product?
It would have been easier if it had been in my home language. But Google translate solves it, so it's not a problem :) Other than that, I can't think of anything.
What problems is the product solving and how is that benefiting you?
Above all, it solves that no questions or product requests from our customers disappear. We can easily see who has asked a question or requested functionality and when it has happened. Our customers feel we have excellent control over their wishes and can personally give feedback when something is solved. We can quickly address the right person in our organization, and the customer thus gets a quick response.
Zendesk is an extremely clear and easy-to-use Support Suite and I would definitely recommend it.
What do you like best about the product?
The layout is great which improves workflow
What do you dislike about the product?
I cannot think of anything that I dislike personally.
What problems is the product solving and how is that benefiting you?
It is letting us respond to our customer queries quickly and efficiently
Zendesk User Experience
What do you like best about the product?
Omnichannel support for customers of different backgrounds
What do you dislike about the product?
limited features in chatbot and automations
What problems is the product solving and how is that benefiting you?
none at this time
Amazing Zendesk support by Ryan
What do you like best about the product?
The new Home page is very good and it designed so well, earlier we can only see our open tickets in homepage now after filter option we can see open hold and pending also
What do you dislike about the product?
No all is good to go and no need for improvement
What problems is the product solving and how is that benefiting you?
I was having some questions related to Closed ticket
and Ryan answered it well
and Ryan answered it well
Strong product, excellent service.
What do you like best about the product?
Support is there for you at any time. Different types of professionals guide you along the way of implementation and make sure all the I's are dot. At any stage you feel secured of success and get to work with an outsanding product, tailored to your needs.
What do you dislike about the product?
When starting, it can come across as slightly overwhelming. Making sure you cover the needs can be challenging, as professionals could tend towards making things slightly to complicated.
What problems is the product solving and how is that benefiting you?
It provides a strong structure of knowledge which could be easily spread out over different places. This knowledge can now be easily collected, shared and transferred.
Zendesk Support Review
What do you like best about the product?
What I like best about Zendesk is that the tool is so easy to navigate and available on any device so there's no need to look for a device wherein it will be compatible.
What do you dislike about the product?
As of the moment, everything with Zendesk is doing good and I have no problems using it. All I can say is the app is really good, easy to navigate, and very reliable.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps a lot as I am working through emails and it benefits me, mostly, as I am an employee of a company that uses Zendesk as one of the primary tools.
Zendesk makes helping customers easy
What do you like best about the product?
Zendesk is integrated with my email service, so I don't have to continuously check Zendesk to see if customers have responded to me or not. I get an email notification every time, which saves me a lot of time.
What do you dislike about the product?
There was definitely a learning curve that I have not experienced with other customer service support options that I have used in the past. I find that when a customer has reached out multiple times and there are multiple tickets created, it's helpful that Zendesk acknowledges that they are all linked together, but it can be difficult to navigate through them.
What problems is the product solving and how is that benefiting you?
Zendesk has helped solve the issue of customers that need quick advice or help, but aren't able to make a phone call. It also makes it really easy to have multiple employees involved in one customer's question.
Best way to scale and create efficiencies in your org!
What do you like best about the product?
Some of the areas that are most helpful about Zendesk are the clean and user-friendly workspace it creates for agents and the rich analytics you can collect.
What do you dislike about the product?
Haven't encountered an aspect I dislike.
What problems is the product solving and how is that benefiting you?
Zendesk has solved our challenges around lack of visibility to team and individual performance and data regarding types of tickets we manage daily.
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