Zendesk Suite
ZendeskExternal reviews
6,650 reviews
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Good for developers, less good for project managers
What do you like best about the product?
It is amazingly easy to assign tasks to different team-members
Once you figure out how to use it, it's easy to see what is past-due, and easy to update tasks as new information is added or reply to the task as it is worked on.
Overall it is very functional.
Once you figure out how to use it, it's easy to see what is past-due, and easy to update tasks as new information is added or reply to the task as it is worked on.
Overall it is very functional.
What do you dislike about the product?
It isn't very pretty to look at, it is a little confusing to get around (especially if you're new to it), there is no easy way to look at outstanding tasks 1 person needs to work on.
What problems is the product solving and how is that benefiting you?
We are using it to have client submit problems, bugs, changes that they would like to see on their sites instead of clogging up our emails.
It is very successful at un-clogging up email and replying to the client with updates as needed.
It is very successful at un-clogging up email and replying to the client with updates as needed.
Easy to use, with a few glitches
What do you like best about the product?
Intuitive screens, easy to create custom views, search capability is fairly good.
Macro creation helps with answering tickets.
Macro creation helps with answering tickets.
What do you dislike about the product?
There are times when the system is very slow, which is frustrating. It also drives me crazy that you cannot hit enter in the middle of a sentence- the system throws an error and you have to reload the page, sometimes losing data in the process.
Would also like additional formatting capabilities.
Would also like additional formatting capabilities.
What problems is the product solving and how is that benefiting you?
We are using Zendesk for Support ticket management. It is allowing us to track time, successfully track and triage tickets from both internal and external customers.
Zendesk. Ever changing.
What do you like best about the product?
Zendesk is relatively easy to use. Tickets are able to be sorted, and your reopens go to you instead of back into a pool to be responded by an entirely different person. Chat and phone support are easily accessible.
What do you dislike about the product?
Zendesk feels the need to constantly change things, even minor things like font. If it aint broke, don't fix it.
What problems is the product solving and how is that benefiting you?
I solve technical problems for our clients as well as our freelancers, while also providing general information on our company to those who need it.
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