Zendesk Suite
ZendeskExternal reviews
6,660 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Zendesk Support
What do you like best about the product?
Zendesk is really easy to use. The system can be used immediately. The tickets are simple to connect. By just typing a keyword into the search bar, you can quickly get the information.
What do you dislike about the product?
Some buckets in Zendesk were not able to access. Maybe it is the platform's security feature that only the admin can access. Sometimes the playlist button is no working properly.
What problems is the product solving and how is that benefiting you?
Linking information to one another is very helpful. You can quickly investigate the missing information on this platform because it is already link to other applications.
User friendly
What do you like best about the product?
The Zendesk fields help me to determine the ticket details
What do you dislike about the product?
I am sure that I don't have dislikes using this platform
What problems is the product solving and how is that benefiting you?
The close per hour is because last time the Close per hour is encountering an error but Zendesk was fixed already.
Excellent platform, customer experience can be a bit lacking though sometimes
What do you like best about the product?
The platform is clean and easy to use. It's very rare to have outages, and generally a reliable platform. Great functionality and is overall a dream to use.
Compared to competitors, Zendesk is a much more mature platform that has been refined and carefully thought through. I did consider moving recently but quickly came back after trialling another platform.
Compared to competitors, Zendesk is a much more mature platform that has been refined and carefully thought through. I did consider moving recently but quickly came back after trialling another platform.
What do you dislike about the product?
Dealing with sales, especially when trying to downgrade. I had an absolute nightmare trying to downgrade my plan recently. I was literally begging to get help. The sales team don't want to hear from you unless you're looking to spend money.
It was resolved in the end, but it was a lot of work and stress to get a resolution. If it wasn't for that experience, I'd be giving the highest rating.
It was resolved in the end, but it was a lot of work and stress to get a resolution. If it wasn't for that experience, I'd be giving the highest rating.
What problems is the product solving and how is that benefiting you?
Using Zendesk allows us to centralise all our customer communications into one place for all our brands and communication channels. It helps the team collaborate and stay organised. It also allows for automation to speed up workflows, whilst maintaining some degree of personalisation. It is our single platform for talking with customers, other than the physical mail we get from time to time which, to be fair, gets digitised and put into Zendesk.
Zendesk Support Review
What do you like best about the product?
It comes with a different kind of features. Zendesk helps us to properly and efficiently work on the task assigned to us. By the use of this tool, our job is much more easier
What do you dislike about the product?
None so far, because of Zendesk storing all our needed data for us to be able to assist our client for their travel needs and request. This is very promising tool.
What problems is the product solving and how is that benefiting you?
It provides completed details for the contact reasons. This tool is very user-friendly tool which allows user to work faster, easier and much more effective. Very great help!
excellent is enriching
What do you like best about the product?
assignment of tickets, the triggers, the assignment
What do you dislike about the product?
the observed bugs, the traceability of the deleted tickets
What problems is the product solving and how is that benefiting you?
the quantitative and qualitative tracking of tickets, the interface.
Great in its basic functions but can be a little complicated when customizing/configuring
What do you like best about the product?
I like being able to see the team's tickets at a glance. The integration with ChurnZero is quite helpful.
What do you dislike about the product?
I dislike that there is no way to use a round robin approach to auto assigning tickets. Implementing some of the new rollouts/features is really complicated and it is difficult to know if you are doing everything right. We also have been having some customers report that they are not receiving our responses sent from Zendesk.
What problems is the product solving and how is that benefiting you?
Auto assigning and tracking of conversations for our tech touch team that operates as a pooled CS model.
Zendesk makes support easy
What do you like best about the product?
Being able to pull up metrics without having to set up complicated dashboards is a great feature in Zendesk. Along with this, the customization of all modules inside a dashboard has been able to provide the right metrics to the right people.
What do you dislike about the product?
Sometimes it takes anywhere from 5-15 minutes from applying a change on the backend in a form or field for it to show on the Agent's view on the front end. This can be annoying when trying to make running changes and testing them.
What problems is the product solving and how is that benefiting you?
Zendesk is becoming a prevalent part of our support ecosystem. Being able to easily check in on tickets from a higher overview is what we are needing after making the change to not work out of support inboxes.
Quick and Effective Support from Zendesk
What do you like best about the product?
They are quick in replying to queries/support requests.
What do you dislike about the product?
While logging in a request in the chatbot for the first time, there is a word limit. Sometimes, it is not possible to express the problem in that word limit.
What problems is the product solving and how is that benefiting you?
Whenever any technical or Admin related issue occurs, Zendesk Support Suite is the best place to go to resolve that.
Zendesk MS Teams integration
What do you like best about the product?
Support agent was very professional. Second reply was a bit slow but that was because agent was sick. Problem got then solved fast.
What do you dislike about the product?
Some replies takes a bit long to answer. Everything else works fine.
What problems is the product solving and how is that benefiting you?
Customer support, Billing and agent work times.
Zendesk Accessibility
What do you like best about the product?
It provides dependable service with comprehensive features intended to aid our business in improving interactions with customers. It is a very user-friendly tool that is simple to use.
What do you dislike about the product?
So Far, the only thing I don't like much about Zendesk is the internet connection dependability of this tool. Whenever I have an internet connection problem, Zendesk will also slow down.
What problems is the product solving and how is that benefiting you?
By giving you access to various services, including statistics, a knowledge base, chat, etc., Zendesk enables you to resolve client issues in the best possible way. With the help of analytics on Zendesk, you can easily access customer data and take the necessary actions to enhance the customer experience and keep them.
showing 1,571 - 1,580