Zendesk Suite
ZendeskExternal reviews
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Powerful, user-friendly support suite for businesses of all sizes
What do you like best about the product?
User-friendly interface: It is easy to navigate and use, making it accessible for businesses of all sizes and technical abilities.
Customizable: Zendesk offers a wide range of customization options, so businesses can tailor it to fit their specific needs and processes.
Comprehensive: It offers a range of features, such as ticketing, live chat, and a knowledge base, providing everything a business needs to manage customer support in one place.
Scalable: Zendesk can grow with a business, as it supports an unlimited number of users, tickets, and chats.
Integrations: Zendesk Support Suite can be integrated with a variety of external tools and platforms, making it easy to integrate it into an existing workflow.
Mobile support: Zendesk has mobile apps for both iOS and android, allowing agents to manage tickets and customer interactions on the go.
Reporting and analytics: It provides detailed reporting and analytics, so businesses can track performance and make data-driven decisions.
Customizable: Zendesk offers a wide range of customization options, so businesses can tailor it to fit their specific needs and processes.
Comprehensive: It offers a range of features, such as ticketing, live chat, and a knowledge base, providing everything a business needs to manage customer support in one place.
Scalable: Zendesk can grow with a business, as it supports an unlimited number of users, tickets, and chats.
Integrations: Zendesk Support Suite can be integrated with a variety of external tools and platforms, making it easy to integrate it into an existing workflow.
Mobile support: Zendesk has mobile apps for both iOS and android, allowing agents to manage tickets and customer interactions on the go.
Reporting and analytics: It provides detailed reporting and analytics, so businesses can track performance and make data-driven decisions.
What do you dislike about the product?
Limited customization options: While Zendesk offers a range of customization options, some users may find that the platform does not fully meet their needs and may require additional customization through their developer team like custom macros and custom fields.
Cost: While Zendesk offers a free plan, businesses may need to upgrade to a paid plan to access certain features or handle a higher volume of support requests.
Cost: While Zendesk offers a free plan, businesses may need to upgrade to a paid plan to access certain features or handle a higher volume of support requests.
What problems is the product solving and how is that benefiting you?
As a user of Zendesk Support Suite, I am able to benefit from a number of features that help me to manage customer support more effectively.
One of the main problems that Zendesk Support Suite is solving for me is providing a centralized platform for managing customer support. With the ability to handle ticketing, live chat, and a knowledge base all in one place, I am able to keep track of all customer interactions and easily access the information I need to provide efficient and effective support.
Another problem that Zendesk Support Suite is solving for me is the ability to customize the platform to fit my specific needs and processes. With a wide range of customization options, I am able to tailor the platform to work the way my business works, rather than having to change my business processes to fit the platform.
Additionally, Zendesk Support Suite is solving the problem of scalability for me. As my business grows, I don't have to worry about hitting a limit on the number of users, tickets, or chats that I can handle, as the platform supports an unlimited number of them.
Lastly, the reporting and analytics feature of the platform allows me to track performance and make data-driven decisions, which helps me to improve my customer service quality and efficiency over time.
One of the main problems that Zendesk Support Suite is solving for me is providing a centralized platform for managing customer support. With the ability to handle ticketing, live chat, and a knowledge base all in one place, I am able to keep track of all customer interactions and easily access the information I need to provide efficient and effective support.
Another problem that Zendesk Support Suite is solving for me is the ability to customize the platform to fit my specific needs and processes. With a wide range of customization options, I am able to tailor the platform to work the way my business works, rather than having to change my business processes to fit the platform.
Additionally, Zendesk Support Suite is solving the problem of scalability for me. As my business grows, I don't have to worry about hitting a limit on the number of users, tickets, or chats that I can handle, as the platform supports an unlimited number of them.
Lastly, the reporting and analytics feature of the platform allows me to track performance and make data-driven decisions, which helps me to improve my customer service quality and efficiency over time.
All in one Package
What do you like best about the product?
Zendesk can easily open multiple windows for a particular ticket due to which backtracking makes easy
What do you dislike about the product?
Since zendesk is so heavy it takes time to load as compared to other
What problems is the product solving and how is that benefiting you?
Zendesk helps us solve customer query whether it is in Chat form or Email form.
Hassle Free integration and calling
What do you like best about the product?
Easy to use while calling from Zendesk without any issue
What do you dislike about the product?
Sometimes the Talkdesk tab on Zendesk doesn't load
What problems is the product solving and how is that benefiting you?
Easy to raise a issue and getting quick response
Extra Ordinary User Experience
What do you like best about the product?
Zendesk Support allows all the necessary features with an easy-to-learn interface in order to work on the cases or Customer Support System. Zendesk enables its users with various features like Follow up reminders, Integration with other apps, and creating related tickets for internal teams for further actions and efficient followup on ongoing cases.
What do you dislike about the product?
I really don't think of any such options or features on Zendesk as all the features and options I have used till now are very useful and I believe that those features are included in the list after a lot of research and user feedback.
What problems is the product solving and how is that benefiting you?
As there are a lot of internal dependencies while resolving day-to-day grievances received from Paid customers, Zendesk empowers its users to easily keep a track of ongoing cases and their progress over them. Also, creating and managing 'Views' is another extraordinary feature in order to segregate your data as per the requirement of the time.
There's a reason why everyone uses it
What do you like best about the product?
There is a reason why everyone uses Zendesk support. It just does the job that is needed. Easy to handle tickets and pass the information across to teams.
What do you dislike about the product?
I have some issues with how the tagging/data is handled, but that is more about how my organization has set up our instance.
What problems is the product solving and how is that benefiting you?
It collects all of our customer emails, chats and collates the data together.
Refferal
What do you like best about the product?
i will recommend zendesk for friend or colleague because i have good experience, good service
if we have obstacle the account full helping
if we have obstacle the account full helping
What do you dislike about the product?
related to payment, maybe it can be changed according to the country and not always using dollars
What problems is the product solving and how is that benefiting you?
about trigger, integration they complete help until solve
and we can work so properly
and we can work so properly
Good to integrate with other tools
What do you like best about the product?
Zendesk is easy to integrate with other tools, like, clickup and Microsoft Outlook.
What do you dislike about the product?
All new has an additional cost, if we need a specific report, it costs, or it is necessary to upgrade to the next plan.
What problems is the product solving and how is that benefiting you?
We needed a tool to integrate ticketing service management and request done via whatsapp
Fun, insightful and inclusive
What do you like best about the product?
From start to finish we felt immediately that we were able to build a succesfull bot even though we were all new within this topic. The support was always available and we could ask questions at any time of the day. Ultimate felt eventually like an extension of felyx rather than an external partner.
What do you dislike about the product?
To Ultimate itself there were no downsides to be fair. The only issue was the integration with SunCo and the lack of their response, it would have been great to have had someone from Ultimate take charge at that time and helped there to fasten up the process.
What problems is the product solving and how is that benefiting you?
The high amount of chats we get on a daily base is now covered first by the bot so the issues can be shifted and agents immediately see what issue the customer experiences. Which helps them so much!
no one is responsable
What do you like best about the product?
The pitch, looks like they have an amazing product
What do you dislike about the product?
The company i represent haven't had the expected results with our partnership or any proposals about how Ultimate AI can improve its level of service and in consequence, those results.
We signed with Ultimate AI to develop an outstanding experience for our clients here in Mexico. For different reasons, today we have nothing.
I already have a meeting with the CEO and not even him answer me my emails, the customer support and the delivery times are the worst.
Our contract does not expire yet and no one responds to us, that´s the service level they have. It´s a shame
We signed with Ultimate AI to develop an outstanding experience for our clients here in Mexico. For different reasons, today we have nothing.
I already have a meeting with the CEO and not even him answer me my emails, the customer support and the delivery times are the worst.
Our contract does not expire yet and no one responds to us, that´s the service level they have. It´s a shame
What problems is the product solving and how is that benefiting you?
no one
support equals zendesk
What do you like best about the product?
Easy to use and the number of support channels we can add to Zendesk. Support that we receive from Zendesk team.
What do you dislike about the product?
Reporting, the reports should be drag and dropped, and the dashboards should be auto-created.
What problems is the product solving and how is that benefiting you?
chat and support tickets are responded to on time and with great accuracy.
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