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Zendesk Suite
ZendeskExternal reviews
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Help customers integrate our service with zendesk
What do you like best about the product?
Easy to integrate
Multi language support
Analytics and reporting
Multi language support
Analytics and reporting
What do you dislike about the product?
Price
Complexity
Integration effort
Technical issues
Complexity
Integration effort
Technical issues
What problems is the product solving and how is that benefiting you?
CRM
Heavy learning curve but worth it
What do you like best about the product?
Customization! Zendesk offers a wide range of triggers you can customize to automate tasks and make workflows super efficient. Compared to HubSpot service, Zendesk takes the cake.
What do you dislike about the product?
The learning curve. Obviously, every new tool has a lot to absorb. Zendesk is no different. It requires a good amount of reading, testing, and collaborating to get it set up just right.
What problems is the product solving and how is that benefiting you?
Zendesk handles all of our customer technical support communication. It provides us a wealth of data to use in product decisions, knowledge base topics, and self service pathing
Smooth operation
What do you like best about the product?
The platform's features such as, intent recognition and real-time language translation have been invaluable in helping us understand our customers' needs and provide them with the right solutions.
Plus from an Administrator perspective, the dashboard is user-friendly and can be learned in no time.
Plus from an Administrator perspective, the dashboard is user-friendly and can be learned in no time.
What do you dislike about the product?
There is nothing to be mentioned. So far, we have a smooth operation!
What problems is the product solving and how is that benefiting you?
Ultimate.AI is helping us to increase our operational efficiency by automating many of the manual and repetitive tasks associated with customer service.
Through the automation of routine tasks, such as the management of basic inquiries or the assignment of requests to the appropriate team member, Ultimate.AI is enabling customer service agents to dedicate their time to more intricate and high-value tasks. This has contributed to the enhancement of our response time and the reduction of wait times for our customers, leading to an increase in overall customer satisfaction levels.
All in all it has allowed us to scale our customer service operations more effectively and reduce costs while maintaining a high level of quality in our support.
Through the automation of routine tasks, such as the management of basic inquiries or the assignment of requests to the appropriate team member, Ultimate.AI is enabling customer service agents to dedicate their time to more intricate and high-value tasks. This has contributed to the enhancement of our response time and the reduction of wait times for our customers, leading to an increase in overall customer satisfaction levels.
All in all it has allowed us to scale our customer service operations more effectively and reduce costs while maintaining a high level of quality in our support.
Organized, Fast & Super Helpful
What do you like best about the product?
I like the new AI features like automated replies, ticket summaries, and smart routing—they make support faster, more efficient, and reduce manual effort.
What do you dislike about the product?
Zendesk could improve in terms of pricing and ease of use, as it can feel expensive and a bit complex for new users. Also, better customization in lower plans and a faster, smoother mobile app experience would make it even better.
What problems is the product solving and how is that benefiting you?
Improved customer experience
Efficient and Engaging: A Chatbot that helps customers and agents"
What do you like best about the product?
I had an exceptional experience with ultimatie.ai and its team. The staff was dedicated, friendly, and professional, providing attentive and helpful support throughout my journey. It's clear that they value their customers and go above and beyond to ensure satisfaction.From onboarding to post-launch analysis, ultimate customer success manager is always by your side.
I highly recommend this product to anyone seeking a dedicated service for reasonable prices.
I highly recommend this product to anyone seeking a dedicated service for reasonable prices.
What do you dislike about the product?
There is nothing to criticize. Feedback is taken seriously and acted promptly on it.
What problems is the product solving and how is that benefiting you?
Chat traffic volume, chat reporting and analysis.
Solving main stream customers queries in an automated and high quality level.
Solving main stream customers queries in an automated and high quality level.
Absolutely satisfied
What do you like best about the product?
I love it when programs are intuitive, and this is definitely the case here. Everything is logically structured. We were able to quickly integrate Ultimate into the rest of our environment and it helps us be there for our customers even longer and faster. It is an absolute asset for our company.
What do you dislike about the product?
At the moment I can't find anything negative to say about using Ultimate. I´m very satisfied with everything.
What problems is the product solving and how is that benefiting you?
Ultimate frees up our agents and we have the ability to be there for our customers 24/7. We have the possibility to further optimize ourselves internally, because Ultimate gives us the freedom to do so.
Zendesk truly is Zen
What do you like best about the product?
Zendesk has a very simple layout, one that is easy to pick up on and learn when first starting. The emojis & font used are quite clear. Zendesk also integrates programs like Playvox & 10to8 well.
What do you dislike about the product?
I wish Zendesk has a stronger ability to narrow searches when seeking specific tickets or customers. Occasionally I struggle to narrow down my search to help me access exactly what I'm looking for. I also wish I could preview more of a ticket than what currently shows.
What problems is the product solving and how is that benefiting you?
Zendesk allows me to speak directly with customers via Email, Chat & Call. Zendesk helps me organize each ticket by narrowing down the fields on the left-hand side, aiding in simple ticket searches. Zendesk also integrates with Playvox for easy reference to my daily schedule.
Great customer support platform
What do you like best about the product?
Easy to use platform for providing customer support through live channels, in addition to informative customer facing support articles.
What do you dislike about the product?
I'm very satisfied with Zendesk and unable to identify anything I dislike.
What problems is the product solving and how is that benefiting you?
Zendesk provides support in day-to-day live conversations with customers via phone, email and chat, in addition to self-service help articles.
Engaging with clients through Support Tickets & Chat function.
What do you like best about the product?
I like how fluid Zendesk's interface is which makes this suite very easy to navigate through. I can switch from chat function to viewing support tickets and social media tickets.
What do you dislike about the product?
If I have multiple tickets or chats open, these boxes will appear above above on the screen. I wish I could re-arrange the order of these chat & tickets to my liking. Once they're open, the tickets are locked in place until you close out of it.
What problems is the product solving and how is that benefiting you?
Zendesk divides our received tickets into different catgories - newly received tickets, tickets that are Pending for response from customers, as well as tickets that are On-Hold which allows us more time to work further with these inquiries.
Useful collaboration and report, but priced high
What is our primary use case?
What is most valuable?
The most valuable features of Zendesk Support are collaboration, reports, and a self-service portal. The customer and team can see all the information needed from the portal.
What needs improvement?
The price of the solution should be reduced.
For how long have I used the solution?
I have been using Zendesk Support for approximately two years.
What do I think about the scalability of the solution?
We have approximately 150 customers using this solution.
I rate the scalability of Zendesk Support a ten out of ten.
How are customer service and support?
We have our own experts that we use for support. Additionally, the solution is easy to use and it does not need a lot of support.
Which solution did I use previously and why did I switch?
I was previously using ManageEngine. We switched to Zendesk Support because of the data from the Gartner website. We trust their information.
How was the initial setup?
The initial setup of Zendesk Support a ten out of ten.
What's my experience with pricing, setup cost, and licensing?
There are different plans that are offered. We are using the entry-level plan. The overall price of the solution should be reduced. The price is too high.
I rate the price of Zendesk Support a one out of ten.
What other advice do I have?
I recommend this solution to a service provider.
I rate Zendesk Support a nine out of ten.
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