Zendesk Suite
ZendeskExternal reviews
6,660 reviews
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The most comprehensive support tool.
What do you like best about the product?
It has everything built into it, in addition, everything is customizable according to the business needs.
Also you can switch between Tickets, chats, calls with one click.
Also you can switch between Tickets, chats, calls with one click.
What do you dislike about the product?
Nothing to dislike, everything is working as intended, it seems that they go through enough testing before releasing any version to the businesses as so far we did not encounter any bugs.
What problems is the product solving and how is that benefiting you?
Customer support channels are directed into one simple interface with the ability to view and analyze as needed, big part of Zendesk is it simplicity in retrieving analytic data.
Recommendations to others considering the product:
Follow the instructions provided with the suite, it is usually more than enough.
My experience was fast service, issue was quickly diagnosed and a solution was offered easily.
What do you like best about the product?
I like being able to use it while I'm still working on other things. It doesn't slow down my productivity.
What do you dislike about the product?
Nothing at all, nothing to dislike, really.
What problems is the product solving and how is that benefiting you?
I needed help getting permission for the Zendesk mic through my browser.
Recommendations to others considering the product:
Be patient and try to be as concise as possible with your issue as well as give plenty of detail so that they can be more efficient in solving your problem.
Always a great experience.
What do you like best about the product?
I really like the clear communication that zendesk support offers. They are always quick to answer any question I may have about the issues I am having at that time,
What do you dislike about the product?
Sometimes it feels like the response time could be a tad bit quicker. For example, sending chats through the day. I rarely get a live agent, it's usually waiting on a reply back, many times it is after I am out of the office.
What problems is the product solving and how is that benefiting you?
General Q&A problems for a new user. A lot of my questions are answered in a timely manner. Never have had a bad experience with zendesk at all. Keep up the great work.
Recommendations to others considering the product:
Ease of acceess
Incredible Ticket system
What do you like best about the product?
Flexibility : Zendek is the ideal tool for scal processes with autonomy
What do you dislike about the product?
the only minus in the lack of a visual interface e for workflow design
What problems is the product solving and how is that benefiting you?
Managing user's requests in a centralized way
Recommendations to others considering the product:
Zendesk is the perfect platform to manage and analyze how your organization interact with customers
Zendesk has a very friendly UI
What do you like best about the product?
The best thing about Zendesk is the User interface and it's very comfortable to update and assign tickets to other departments
What do you dislike about the product?
I almost like everything in Zendesk nothing to dislike
What problems is the product solving and how is that benefiting you?
I
Very useful tool with good support from the team to help me in my business.
What do you like best about the product?
Quick responses from the support staff are really helpful. The articles that are shared when we ask questions are very good. It has good steps spelt out clearly so it makes it easier to resolve my queries.
What do you dislike about the product?
The bot is taking too long. It takes too long occasionally to load the relevant topics. It would be useful to improve the auto-responder so that it is more relevant to the query asked. Or maybe provide a drop-down option.
What problems is the product solving and how is that benefiting you?
It is helping me to streamline my customer support service through various channels. It makes it easier for me to track all issues raised by my customers through different channels.
Recommendations to others considering the product:
Do look at the various offers they have to suit your different needs, something that works for you.
Ultimate AI
What do you like best about the product?
Easy to use.
Changes that we make are updated to bot right away.
The team is always ready to help when we have questions or we are facing a problem
Changes that we make are updated to bot right away.
The team is always ready to help when we have questions or we are facing a problem
What do you dislike about the product?
No major problems. And the support from the team is amazing
What problems is the product solving and how is that benefiting you?
Simple tasks no longer require humans, the bot can handle them. This means that humans can now concentrate on the more time-taking and complex tasks/situations
Maximizes efficiency and customer tracking
What do you like best about the product?
The omnichannel support tools in Zendesk have been extremely beneficial for our customer support team. We can be efficient and maintain a relationship with our customer base.
What do you dislike about the product?
The Zendesk Support Suite can be overwhelming. There are plenty of support articles and a support site that is a great resource to help learn how to use the system.
What problems is the product solving and how is that benefiting you?
Through integration with our phone system, we are able to track customer phone calls and access a library of communications with our customers including phone calls, chats, support tickets, emails, and messaging.
Recommendations to others considering the product:
If you are expanding into omnichannel support, or need a way to track and customize user experience across multiple brands, Zendesk Support Suite is an excellent tool.
Flexible and ready out of the box.
What do you like best about the product?
The possibilities with Zendesk keep expanding. I have been using the tool for years and the features and available apps just keep growing. It is an easy-to-use experience for support agents and customers.
What do you dislike about the product?
The UI in the admin section can be hard to use. There are so many settings and places to make changes in the configuration, I often have to search the knowledge base to figure out where they are in the admin pages.
What problems is the product solving and how is that benefiting you?
We are building a customer self-service platform and a technical support case management system. This will allow our customers to get support while we maintain a small support team as we grow from a start up to a fully-featured support organization.
Service review
What do you like best about the product?
Support request to handle and resolved the issue
What do you dislike about the product?
N/A as of now i don't see anything that i feel dislike about the software
What problems is the product solving and how is that benefiting you?
Zendesk support is helping businesses to mitigate the risk.
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