Zendesk Suite
ZendeskExternal reviews
6,660 reviews
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Zendesk is great
What do you like best about the product?
I love the ease of set up overall for agents as well as administrators. The platform is user friendly. I used Zendesk at my previous company and fully intended to set it up for my current one as well. The Zendesk Startup program is incredibly helpful.
What do you dislike about the product?
There are so many capabilities of Zendesk that diagnosing the finer details and understanding how everything works together can be challenging. Thankfully, the Zendesk Support staff is incredibly helpful.
What problems is the product solving and how is that benefiting you?
I love how easy it is to track all support tickets and it's aggregated in so many ways. The analytics help me with reporting and diagnosing issues for our ever-growing business.
Zendesk Support Suite is efficient, powerful, and user friendly
What do you like best about the product?
Zendesk is easy to use for everyone from SMB to Comm/Ent. It can be basic or complex with a wide range of configuration options that are intuitive and powerful.
What do you dislike about the product?
Many aspects of Zendesk feel like they've been pieced together. For instance, Chat and Messaging are similar but different, and cause much confusion. There are some big gaps missing like QA, internal tasks, etc.
What problems is the product solving and how is that benefiting you?
It provides a way to automate many business processes that were not possible previously.
Perfect tool to Support my staff!
What do you like best about the product?
Easy nice layout which is nice to use, it's great
What do you dislike about the product?
I cannot think of any downsides to be honest
What problems is the product solving and how is that benefiting you?
organises and prioritises my tickets perfectly
Best Support Software ever for small teams
What do you like best about the product?
The best part about Zendesk is the Clean UI and ease of picking up chats. Ability to save template and be able to get it use it smoothly. Their knowledge
base feature is very helpful.
base feature is very helpful.
What do you dislike about the product?
Could've been better if we had the ability to integrate more tools that connect with other functions of the business like CRM, Email Marketing Solutions. Also, overall support can be better.
What problems is the product solving and how is that benefiting you?
Zendesk helps me to be able to get all the customer isssues under one roof. Me and my team can sort out issues and knock them off in no time versus managing everything via email.
A robust platform
What do you like best about the product?
Zendesk is a robust and highly customizable platform for customer service. We were able to quickly set up Zendesk for our organization and significantly improved our processes.
What do you dislike about the product?
It can be slow at times, and the integration between Support tickets and Chat could be tighter.
What problems is the product solving and how is that benefiting you?
Zendesk is serving as the place where all our support and some sales inquiries come in, get assigned to teams or individuals, and get resolved in a consistent and transparent way.
Zendesk Support is a delight to use.
What do you like best about the product?
Its ease-of-use day-to-day. from an end user, agent, or admin perspective, using the application for routine tasks cannot be simpler!
What do you dislike about the product?
Getting Zendesk off the ground and fully deployed to an organization can be a bit daunting, but Zendesk itself provides support in this area.
What problems is the product solving and how is that benefiting you?
It is a great ticketing tool to use for most customer service instances. Whether it be an internal helpdesk or solving external client needs, This product can cover all those bases.
Zopim chat wasn't working
What do you like best about the product?
Really like the chat feature, we have it embedded in our app and web sites.
What do you dislike about the product?
It's a little complicated to setup, due to all the features that are available.
What problems is the product solving and how is that benefiting you?
It provides a means for our clients to get support by email or chat, and for us to track issues
Would Highly Recommend
What do you like best about the product?
The support is quick and responsive, and the helpdesk articles that they provide as well do a great job of clarifying things and assisting in reinforcing what the support agent is trying to explain.
What do you dislike about the product?
There is really only one complaint in regards to the support, and that's the response time from the support agent. The support time takes a little bit longer than you'd expect with a chat.
What problems is the product solving and how is that benefiting you?
I was unable to use my phone to make/receive phone calls and the Zendesk Support Agent was able to assist with that process and is benefitting now. Thankful for that!
Great platform
What do you like best about the product?
The ability to get granular with organizations' requirements
What do you dislike about the product?
Missing basic functionality. Nickel and dime
What problems is the product solving and how is that benefiting you?
Support customers
Best solution for our company
What do you like best about the product?
Zendesk is an amazing customer success software and we have used this tool for a complete 1 year.
It fully meets our needs.
We’re planning to extend Zendesk to all our customer service teams.
I loved Zendesk because of its features, all-in-one channel and thorough reports.
It fully meets our needs.
We’re planning to extend Zendesk to all our customer service teams.
I loved Zendesk because of its features, all-in-one channel and thorough reports.
What do you dislike about the product?
The price of an enterprise plan is expensive for us.
What problems is the product solving and how is that benefiting you?
The ticket management solution offered by Zendesk is excellent, and it supports omnichannel engagement with customers.
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