The main use cases for Celonis are twofold. Firstly, it involves the end-to-end implementation of Celonis for various business processes so that clients can monitor their business processes. Secondly, there's a secondary use case related to internal audits. Here, we analyze one to two years of data to identify process inefficiencies and other pain points.
Celonis Platform
CelonisExternal reviews
345 reviews
from
and
External reviews are not included in the AWS star rating for the product.
A highly stable solution that provides great customer support and helps users optimize and improve their business processes
What is our primary use case?
How has it helped my organization?
In one of our client’s normal implementation projects, we identified different pain points using Celonis. Celonis identified a lot of rework, and we implemented some additional improvements, like RPA. This way, the rework can be minimized, reducing human involvement. This improvement was possible because of Celonis.
What is most valuable?
The product helps clients visualize potential savings by minimizing human errors and reducing manual work. These aspects can be effectively identified and implemented using Celonis. It is the goal for all the Celonis projects.
What needs improvement?
The purchase and ticketing management processes could be improved. The solution must be more user-friendly. Another room for improvement is the interface. A few different coding languages, such as Python, SQL, and YAML, are being used right now. To use the product completely, we have to know all these languages. It is a little difficult for beginners to learn so many new things together. If there are one or two languages or drag-and-drop features, it will be easier for new users.
Celonis provides many updates every month or every quarter. It is difficult for the implementation partners to stay updated with the features they are providing. The product is already adding many new features every quarter.
For how long have I used the solution?
I have been using the solution for almost four years now. I currently use the latest version.
What do I think about the stability of the solution?
I rate the tool’s stability a nine out of ten.
What do I think about the scalability of the solution?
I rate the tool’s scalability an eight out of ten because it is already a market leader. I have worked with different clients from different regions of the world. Almost all the clients prefer Celonis for process mining. Many clients are also moving from traditional reporting tools like Power BI or Tableau to Celonis.
How was the initial setup?
I rate the ease of setup a seven out of ten. It is moderately easy. The solution is deployed on the cloud.
What about the implementation team?
A standard deployment process takes around six to eight weeks. Initially, we set up the connection with the client's source system and Celonis. Then, we extract the data, transform it, and create the dashboard and reports as required. Finally, we analyze the visualization to identify the pain points.
What's my experience with pricing, setup cost, and licensing?
I rate the product’s pricing a nine out of ten. The solution is quite expensive. It has some customized plans for different partners. Sometimes Celonis sells the licenses directly to the client, and we only implement it. So the licensing cost depends on the requirement, but it is costly.
What other advice do I have?
I mostly work on cross-industry projects with multiple vendors from different industries and domains. The projects mainly revolve around processes like purchase-to-pay, order-to-cash, accounts payable, accounts receivable, ticketing, and integration management. There are a few KPIs that we track, and it depends on the process. For example, in the purchase-to-pay process, we have KPIs like reworks, automation, and segregation of duties. Based on these KPIs, we try to implement improvements and optimize the process flow wherever we see room for improvement.
I will recommend the solution to others because it will open up completely new potentials in their existing business process. They can know how their existing business processes can be optimized and improved. We can discover so many new things using Celonis, which is impossible with any other traditional reporting tool in the industry. The tool has many different capabilities, like automation. It is a complete tool. The solution has a few issues.
Overall, I rate the solution a nine out of ten.
Celonis is a very user friendly and low code tool to generate beautiful process dashboards
What do you like best about the product?
Ability to generate process flows and display as is automatically and accurately
What do you dislike about the product?
More than four languages are used to run this software
What problems is the product solving and how is that benefiting you?
Celonis displays how a process is performed and what are the pain point areas where things are going wrong. Using interactive dashboards we can drill down
Celonis process mining
What do you like best about the product?
Celonis is on of the best process mining tool for process optimisation and process descovery we can also find deviation for the relavent process and improve iffencies . Also we can create dashboard to for actual view of our process .we can also perform automation.
What do you dislike about the product?
Some dislike points which I have observed in celonis it's costier than other tools available in market . And the another is response time' sometimes they are very active with the perticular queries and cases. But sometimes it's take long and also not provide any resolution .
What problems is the product solving and how is that benefiting you?
Celonis provide best dashboard creation tools we can also find out powerfull KPI for the relevant process as I'm in service now ITSM project so we have used KPIs like request closed, request opened,task on hold,average resolution time . We can also see the process overview in process explorer as well as number of varient for our process . Find root causes of our process . Perform actions engine , action Flow .
Only stable tool for process mining
What do you like best about the product?
Everything at one place data extraction to visulalization
What do you dislike about the product?
Very unstable and sometimes its down. Need more documentation
What problems is the product solving and how is that benefiting you?
Automation made easy and connect automation with data visulalization.
Has good stability, but its log analysis needs improvement
What is our primary use case?
We use the solution to collect the logs from a particular process, inject them into the tool, and analyze them to create a flow diagram. It helps visualize the entire process flow.
What is most valuable?
The solution works excellently for large-scale implementations of the applications. It performs well for connecting multiple processes.
What needs improvement?
We encounter challenges while analyzing logs. They should leverage the solution's machine learning algorithms for better log analysis.
For how long have I used the solution?
I have been using the solution for two years.
What do I think about the stability of the solution?
It is a highly stable solution. I rate its stability an eight.
What do I think about the scalability of the solution?
We can use the solution in multiple ways in terms of processes. I rate its scalability a seven.
How are customer service and support?
The solution's community and technical support team are good. Although, the response time depends on the subscription.
How was the initial setup?
The solution's initial setup has medium complexity. We need to check whether the services are running in a particular order. I rate the process a seven. It takes a few hours to complete.
What's my experience with pricing, setup cost, and licensing?
The solution is expensive. I rate its pricing a six.
Which other solutions did I evaluate?
We have evaluated a few solutions for their licensing models.
What other advice do I have?
I advise others to opt for the solution if they want a process mining product. I rate it a six out of ten.
The Power of Celonis: Revolutionizing Process Optimization
What do you like best about the product?
One of the standout features of Celonis is its advanced process mining capabilities. As a developer, I appreciate how Celonis effortlessly connects to various data sources, allowing us to gain deep insights into complex processes. Its ability to automatically reconstruct end-to-end processes, identify bottlenecks, and pinpoint areas for improvement has been instrumental in our optimization efforts.
What do you dislike about the product?
Cost Considerations: As a robust and feature-rich platform, Celonis can come with a significant price tag. Depending on the organization's size and needs, the licensing and implementation costs may be perceived as a disadvantage, particularly for smaller businesses with limited budgets. It's essential to carefully assess the return on investment and evaluate if the benefits justify the cost.
What problems is the product solving and how is that benefiting you?
Problem - Lack of Process Visibility: Celonis tackles the issue of limited process visibility by providing a comprehensive view of end-to-end processes. By connecting to various data sources and analyzing process data in real time, Celonis uncovers hidden process inefficiencies, bottlenecks, and variations. This enhanced visibility allows organizations to identify areas for improvement and make data-driven decisions.
Benefit - Improved Process Efficiency - With a clear understanding of process inefficiencies, organizations can implement targeted optimizations, streamline workflows, and eliminate bottlenecks. This results in improved process efficiency, reduced costs, and enhanced productivity.
Problem - Siloed Data and Lack of Collaboration: Celonis helps break down data silos by integrating data from various systems and sources. It creates a centralized platform that allows stakeholders from different departments to collaborate, share insights, and align on process improvement initiatives.
Benefit: Cross-Functional Collaboration - By facilitating collaboration and information sharing, Celonis fosters cross-functional collaboration, breaking down communication barriers. This promotes a culture of continuous improvement, enabling teams to work together towards common process optimization goals.
Benefit - Improved Process Efficiency - With a clear understanding of process inefficiencies, organizations can implement targeted optimizations, streamline workflows, and eliminate bottlenecks. This results in improved process efficiency, reduced costs, and enhanced productivity.
Problem - Siloed Data and Lack of Collaboration: Celonis helps break down data silos by integrating data from various systems and sources. It creates a centralized platform that allows stakeholders from different departments to collaborate, share insights, and align on process improvement initiatives.
Benefit: Cross-Functional Collaboration - By facilitating collaboration and information sharing, Celonis fosters cross-functional collaboration, breaking down communication barriers. This promotes a culture of continuous improvement, enabling teams to work together towards common process optimization goals.
"Captivating Creativity: A Review of celonis"
What do you like best about the product?
Real-time Monitoring and Visualization: Users find value in Celonis' real-time monitoring features, which provide up-to-date insights into process performance. The platform offers intuitive and visually appealing dashboards, making it easier for stakeholders to understand complex process data.
What do you dislike about the product?
While Celonis provides a range of pre-built dashboards and analytics features, some users have expressed that customizing these features to specific business needs can be complex and may require dedicated technical expertise.
What problems is the product solving and how is that benefiting you?
Celonis supports organizations in their journey towards continuous process improvement. By providing real-time monitoring, analysis, and insights, it allows stakeholders to identify process variations, track key performance indicators, and measure the impact of process changes. This empowers organizations to make data-driven decisions and continually optimize their processes for better outcomes.
"Efficiency Unleashed: A Celonis Review"
What do you like best about the product?
What sets Celonis apart and makes it truly remarkable is its ability to unlock hidden insights within complex business processes. Its process mining technology provides unparalleled visibility into the inner workings of an organization, revealing bottlenecks, inefficiencies, and opportunities for improvement. By analyzing vast amounts of data from various sources, Celonis empowers businesses to optimize their processes, streamline operations, and make data-driven decisions. With its intuitive user interface, powerful analytics capabilities, and a focus on continuous improvement, Celonis stands out as a game-changer in driving operational excellence and achieving transformative outcomes.
What do you dislike about the product?
While Celonis offers numerous benefits and is widely regarded as a leading process mining solution, there are a few areas where some users may have concerns. One potential drawback is the learning curve associated with mastering Celonis's advanced features and functionalities. The platform's complexity and depth of analysis can be overwhelming for users who are new to process mining or those without a strong technical background. Additionally, depending on the size and complexity of the organization, the implementation and integration process can be time-consuming and require significant resources. Another consideration is the cost associated with licensing and maintaining Celonis, which may be a limiting factor for smaller businesses or budget-constrained organizations. Lastly, while Celonis offers extensive customization options, some users may find the configuration process challenging and require additional support from Celonis experts or consultants. Despite these potential drawbacks, the value and insights gained from Celonis often outweigh these concerns, making it a valuable tool for process optimization and business transformation.
What problems is the product solving and how is that benefiting you?
Celonis solves the problem of inefficient and opaque business processes by providing powerful process mining capabilities. It allows organizations to gain deep visibility into their operations, uncover hidden bottlenecks, and identify areas for improvement. By analyzing vast amounts of data from various systems, Celonis enables businesses to understand how their processes truly function and make data-driven decisions to optimize them.
This benefits organizations in multiple ways. Firstly, it helps identify and eliminate inefficiencies, reducing costs and increasing productivity. By pinpointing process bottlenecks, Celonis enables businesses to streamline operations and allocate resources more effectively. This optimization leads to improved customer experiences, as processes become faster, smoother, and more reliable.
Moreover, Celonis provides real-time insights, allowing businesses to monitor process performance and identify potential issues before they escalate. This proactive approach enables timely interventions and helps prevent errors or delays. Additionally, the ability to simulate process scenarios and conduct what-if analyses empowers organizations to make informed decisions about process changes or new strategies, minimizing risks and maximizing outcomes.
Overall, Celonis enables organizations to transform their operations by driving continuous improvement and fostering a culture of data-driven decision-making. By solving the problem of opaque and inefficient processes, Celonis helps businesses achieve greater efficiency, effectiveness, and agility in today's competitive landscape.
This benefits organizations in multiple ways. Firstly, it helps identify and eliminate inefficiencies, reducing costs and increasing productivity. By pinpointing process bottlenecks, Celonis enables businesses to streamline operations and allocate resources more effectively. This optimization leads to improved customer experiences, as processes become faster, smoother, and more reliable.
Moreover, Celonis provides real-time insights, allowing businesses to monitor process performance and identify potential issues before they escalate. This proactive approach enables timely interventions and helps prevent errors or delays. Additionally, the ability to simulate process scenarios and conduct what-if analyses empowers organizations to make informed decisions about process changes or new strategies, minimizing risks and maximizing outcomes.
Overall, Celonis enables organizations to transform their operations by driving continuous improvement and fostering a culture of data-driven decision-making. By solving the problem of opaque and inefficient processes, Celonis helps businesses achieve greater efficiency, effectiveness, and agility in today's competitive landscape.
Powerful Process Mining Software with Robust Analytical Capabilities
What do you like best about the product?
Celonis is a comprehensive process mining solution. Celonis is powerfull process visualization tool. Also provide advance analytics, Support and training. Celonis is Flexible and scalable.
What do you dislike about the product?
The complexity and pricing are the points which could be Improved. Celonis has proven to be an invaluable tool for process optimization and gaining actionable insights.
What problems is the product solving and how is that benefiting you?
I want to make career in the field of process mining so i was searching for the tools which are used in process mining luckily I found Celonis where I understood the concepts of process mining and during that I found that Celonis helps users identify and address inefficiencies in process execution. Also Celonis enables users to make data-driven decisions by providing rich analytical capabilities.
Celonis process mining
What do you like best about the product?
Celonis offers a wide range of powerful features, with its Gen-AI capabilities being particularly impressive. Tools such as Copilot, Insight Explorer, and the Annotation Builder allow users to define prompts and automatically generate insights based on process data. These features continuously improve their responses by learning from user feedback, making analysis faster and more intuitive.
Another key capability of Celonis is Object-Centric Process Mining (OCPM). OCPM is especially valuable when there is a need to analyze multiple business objects simultaneously and understand how their events are interconnected. It provides end-to-end visibility across complex processes, enabling deeper insights into object relationships, event correlations, and real process behavior beyond traditional case-centric process mining.
Another key capability of Celonis is Object-Centric Process Mining (OCPM). OCPM is especially valuable when there is a need to analyze multiple business objects simultaneously and understand how their events are interconnected. It provides end-to-end visibility across complex processes, enabling deeper insights into object relationships, event correlations, and real process behavior beyond traditional case-centric process mining.
What do you dislike about the product?
I believe there are a few areas that need improvement:
Filter Bar Module
The filter bar module has a fixed size, which limits usability. It would be beneficial to make it more flexible or responsive so it can better adapt to different screen sizes and use cases.
Copilot Response Accuracy
On the Copilot side, the responses are not always accurate. For example, when we ask for Top 10 or Top 20 results, Copilot often returns the overall dataset instead of the requested subset.
Additionally, after generating a few responses, Copilot sometimes becomes unresponsive or freezes.
Visualization Issues
The column bar chart output is not displaying correct values, whereas the table component shows accurate results for the same data. This indicates a mismatch between the data used for visualizations and tabular outputs.
Prompt Refinement Limitations
While prompt refinement helps improve results, there are limitations:
Only 10 refinements are allowed.
Only 10 recommendations can be suggested at a time.
These constraints reduce flexibility when trying to iteratively improve Copilot responses.
Filter Bar Module
The filter bar module has a fixed size, which limits usability. It would be beneficial to make it more flexible or responsive so it can better adapt to different screen sizes and use cases.
Copilot Response Accuracy
On the Copilot side, the responses are not always accurate. For example, when we ask for Top 10 or Top 20 results, Copilot often returns the overall dataset instead of the requested subset.
Additionally, after generating a few responses, Copilot sometimes becomes unresponsive or freezes.
Visualization Issues
The column bar chart output is not displaying correct values, whereas the table component shows accurate results for the same data. This indicates a mismatch between the data used for visualizations and tabular outputs.
Prompt Refinement Limitations
While prompt refinement helps improve results, there are limitations:
Only 10 refinements are allowed.
Only 10 recommendations can be suggested at a time.
These constraints reduce flexibility when trying to iteratively improve Copilot responses.
What problems is the product solving and how is that benefiting you?
1.Process mining helps uncover hidden inefficiencies, bottlenecks and the potential for automation to reduce overall process costs
2. There is no shortage of data available within business operations but having tool to use that data and create actionable insights that improve efficiency
3 . It's faster and more accurate than the lengthy and often subjective process mapping workshop.
2. There is no shortage of data available within business operations but having tool to use that data and create actionable insights that improve efficiency
3 . It's faster and more accurate than the lengthy and often subjective process mapping workshop.
showing 121 - 130