Streamlined Secure File Transfers with Room for UX/UI Improvement
What do you like best about the product?
I like how GoAnywhere MFT offers centralized automation of file transfer workflows, which significantly reduces manual intervention and dependency on scripts. It provides strong support for multiple protocols like SFTP, FTPS, APIs, and cloud integrations, allowing seamless integration with various customer environments. This feature improves reliability, reduces errors, and simplifies operations at scale. It also helps with secure managed file transfer across internal systems, cloud platforms, and external partners/customers. The centralized, encrypted, and automated data exchange meets compliance and audit requirements with detailed logging, access controls, and secure protocols.
What do you dislike about the product?
One area for improvement in GoAnywhere MFT is the UX/UI, which can feel less intuitive for managing complex workflows and large job volumes. Additionally, advanced monitoring, alerting, and cloud-native integrations could be enhanced to better support real-time operations and scalability in modern environments.
What problems is the product solving and how is that benefiting you?
GoAnywhere MFT solves insecure and manual file transfer issues, ensuring secure, automated exchanges. It meets compliance with logging and access controls. Centralized automation reduces manual tasks, and protocol support improves integration and reliability, simplifying operations.
Excellent Automation and Security with Centralized Control
What do you like best about the product?
The automation capabilities are excellent. Multi-step workflows, scheduling, and monitored folders help eliminate manual work and significantly reduce errors.
The security features are also strong—encryption, secure protocols like SFTP/HTTPS, and compliance support—which gives me confidence when handling sensitive data.
I also appreciate the centralized control and detailed logging, as they make monitoring, auditing, and troubleshooting much easier.
What do you dislike about the product?
The initial setup and configuration can be quite complex, especially for new users or smaller teams without dedicated IT support.
What problems is the product solving and how is that benefiting you?
Earlier, handling file transfers through scripts or manual uploads was time-consuming and prone to errors. GoAnywhere automates these workflows, which saves significant time and reduces reliance on manual effort.
It also improves reliability and helps cut down on mistakes. With automated workflows, along with alerts and monitoring, files are more likely to be transferred correctly and on schedule.
Centralized, Secure File Transfers with Powerful Workflow Control
What do you like best about the product?
What stands out for me is the control it gives over file transfers. I can set up workflows, schedule them, and monitor everything from one place instead of managing multiple tools. It also handles encryption and supports different transfer methods, so we don’t have to worry about data security while moving files.
What do you dislike about the product?
The setup is not difficult, but it does take time to get everything right, especially when dealing with permissions and connections. The interface could also feel more modern, and working with large logs sometimes takes longer than expected.
What problems is the product solving and how is that benefiting you?
Earlier, our team depended on manual processes and small scripts for file movement, which were hard to track and often failed. Now everything runs through one system with proper logging and alerts. It has reduced errors, improved visibility, and made it easier for us to manage compliance and day-to-day operations.
Automation has simplified secure file transfers and supports nontechnical users effectively
What is our primary use case?
I have spent mostly one year of experience with GoAnywhere MFT, primarily in automation. Automation is what I appreciate most because we have approximately 20 to 30 customers who rely on automation since they prefer not to perform manual work. The automation capabilities in GoAnywhere MFT have made a significant difference for our customers.
After joining my organization, I spent nearly six months in training where I examined GoAnywhere MFT cases and issues. I did not solve them initially; instead, I observed my teammates and learned what they were doing and how they were fixing issues. After completing my training in GoAnywhere MFT, my main focus became GoAnywhere MFT exclusively. Following my training completion, I was promoted to associate engineer in emerging technology. I have now completed approximately one year of experience with GoAnywhere MFT.
In my organization, we have two or three products that work primarily with managed file transfer protocol, similar to GoAnywhere MFT. When I compare GoAnywhere MFT with those other products, I would say that GoAnywhere MFT is a very simple and very reliable product for my customers who are already using it. Since my customers are not technical, they want a very simple and convenient interface for use. There are other products in the market that we also use, but I would rate GoAnywhere MFT as an eight out of ten when compared to others.
We primarily use HTTPS and SFTP protocols. We mainly use SFTP because our customers use HTTPS, SFTP, and FTPS. They are using those three protocols and my workflows and work are conducted within these protocols only.
What is most valuable?
I have spent mostly one year of experience with GoAnywhere MFT, primarily in automation. Automation is what I appreciate most because we have approximately 20 to 30 customers who rely on automation since they prefer not to perform manual work. The automation capabilities in GoAnywhere MFT have made a significant difference for our customers.
In my organization, we have two or three products that work primarily with managed file transfer protocol, similar to GoAnywhere MFT. When I compare GoAnywhere MFT with those other products, I would say that GoAnywhere MFT is a very simple and very reliable product for my customers who are already using it. Since my customers are not technical, they want a very simple and convenient interface for use. There are other products in the market that we also use, but I would rate GoAnywhere MFT as an eight out of ten when compared to others.
During this one year of experience, I gained exposure to more products, including Secure Form, which behaves as a secure form in GoAnywhere MFT. Those products are also similar, but because of GoAnywhere MFT's secure form, I can say in simple terms that they are very simple and very easy to understand. Any of our customers can easily understand how to use it and how to securely form any type of information they want for their users. I can confidently say that Secure Form is also a very good feature of GoAnywhere MFT that our users are utilizing.
What needs improvement?
Recently, two or three customers, including some very valuable customers, faced a scheduler failed issue. In the past one week, they experienced issues where their schedulers failed in the evening in GoAnywhere MFT. After raising a case, approximately two weeks passed, but we did not receive a response to our email. Their response time for these types of cases is somewhat low.
Previously, GoAnywhere MFT was sold as a subscription-based product permanently. However, they recently made changes to GoAnywhere MFT to perpetual plans. We have 30 to 50 customers, and they must take a plan for a perpetual arrangement on a yearly basis. They must take a subscription for GoAnywhere MFT to use it. Previously, customers only had to make a one-time payment to use GoAnywhere MFT.
I preferred the previous deal when GoAnywhere MFT was sold as a one-time payment with permanent subscription-based access. They changed to perpetual plans, and this type of change is not appreciated by our customers. I notice this because I work in the technical department, primarily handling technical issues and tackling implementation, scheduling, automation, bug fixes, logs, and maintenance.
For how long have I used the solution?
I have been working with GoAnywhere MFT for approximately one year.
What do I think about the scalability of the solution?
Determining scalability requirements is difficult. In the initial phase, we must confirm what the customer needs. First, we must understand what the customer wants, including how many users they want to securely transfer files to. After understanding those requirements, we must think about how many MFT instances we require and how many Gateways we need to configure because load balancing is also required, as too many users can cause issues.
I can provide an example from approximately two or three days ago when one customer faced an issue. They have two MFTs and two Gateways. With two MFTs and two Gateways, they have 500 users and 5,000 automations and schedulers. What they experienced was that approximately in the evening from 3:00 to 4:00 PM, one cluster automatically restarted because of maintenance or a patch activity on the AWS machine. After that activity, their cluster one stopped, and the second one remained working. However, GoAnywhere MFT started behaving anomalously in a very strange way. Their scheduler got stuck, and they had to manually run the schedulers. Automations of schedulers were not working, and they faced this type of issue two or three days ago. I am currently working on that issue.
We fixed this issue by restarting those MFTs in parallel, after which it resolved. This was necessary because the customer is paying for the service.
How are customer service and support?
Our organization is a partner of Fortra, which is the GoAnywhere MFT product company. We are a partner of that company and we serve mostly Indian users. When customers raise any issue, case, or problem they are facing, they first contact us. After that, we raise the case to Fortra. There is a cycle we must follow for any resolution of issues they are experiencing, any feature requests, or any bugs they encounter. Because of that process, two or three days have already passed, but Fortra did not reply to us regarding why this happened and how we should remediate this in the future.
For support on small tasks, small issues, or simple queries, Fortra responds within one or two days. However, for this type of issue, they might take approximately one or two weeks. Sometimes they do not even provide us with a reply. We have to remind them about the case two or three times, and it might take three weeks.
I also have another example related to a support case issue. One of our other customers, HCL, a very large organization, faced some CVE vulnerabilities in their system. They received two vulnerabilities from their security team, and we had to check with Fortra regarding when they got fixed or whether this CVE was a type of issue they were addressing. We raised a case with Fortra, and they took approximately two months to provide a proper report for that CVE. For this type of response, our customer became very disappointed because they are paying substantial money to us and Fortra. I believe that for this type of case, Fortra should reply to us and resolve this type of case as soon as possible.
Out of 10 for support cases of this type, I would rate it as five. By comparing with others, I can say five or maybe 5.5, not more than that.
How would you rate customer service and support?
What other advice do I have?
GoAnywhere MFT is the primary product we use. We do not use GoFast. We only use GoAnywhere MFT and GoAnywhere Gateway. Most of our customers only use those two products. My overall review rating for GoAnywhere MFT is eight out of ten.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Secure Transfers with a Learning Curve
What do you like best about the product?
I like how GoAnywhere MFT securely handles file transfers, making the whole process simple. The automation feature is very useful because it reduces manual work and makes regular file transfers much easier to manage. The initial setup was quite easy and straightforward, with good communication.
What do you dislike about the product?
Sometimes the interface can feel a bit complex for new users, and it may take some time to understand all the features. A more simplified setup as well as clearer navigation would make it easier to get started.
What problems is the product solving and how is that benefiting you?
I use GoAnywhere MFT to securely transfer, automate, and manage file exchanges, ensuring data protection and reliability. It helps me move important files securely without worrying about data loss or exposure and reduces the manual work involved in sending files between systems or teams.
Good Solution for Managing File Transfers
What do you like best about the product?
I like that GoAnywhere MFT makes file transfers secure and easy to automate. It helps manage all transfers in one place and saves a lot of manual work.
What do you dislike about the product?
The setup can be a bit complicated at first, and the interface could be more modern and user-friendly.
What problems is the product solving and how is that benefiting you?
GoAnywhere MFT helps us securely transfer and automate files between systems and partners. It saves time by reducing manual work and gives better control and visibility over all file transfers.
Streamlines Secure Transfers, Easy Setup
What do you like best about the product?
I like how GoAnywhere MFT makes secure file transfers easy. The automation really saves us time and cuts down on manual errors. I also appreciate that everything can be managed from one central place with built-in workflows and role-based access. The user-friendly interface simplifies setup, monitoring, and doesn't require much maintenance. The built-in workflows let us automate routine file transfers without manual management, saving time and reducing errors. Role-based access gives us better control over who can view, manage, or modify file transfers. The interface makes it easy to set up workflows, configure transfers, and monitor activity without needing extensive technical knowledge. The initial setup was really easy, and the interface allowed us to get everything configured and running quickly. It suits our team's size perfectly, handling secure file transfers efficiently without needing a large team to manage.
What do you dislike about the product?
A few features come with a learning curve which can make them tricky to use at first. Troubleshooting issues can also be difficult because the documentation is somewhat limited. The learning curve for some of the advanced features, while the basic functions are easy to use, more complex workflows or integrations can take time to understand, especially for new users without prior experience in managed file transfer systems. The documentation could also be more detailed and easier to navigate. Some troubleshooting steps or explanations for advanced configuration are limited, so it can take extra effort to figure out solutions or best practices.
What problems is the product solving and how is that benefiting you?
I use GoAnywhere MFT to automate secure file transfers, simplifying management and monitoring. It reduces manual errors, saves time, supports all protocols, and provides centralized control and visibility, enhancing security and efficiency.
Effortless File Transfer with GoAnywhere MFT
What do you like best about the product?
I like that GoAnywhere MFT allows us to build 'projects,' which are automated scripts to move, copy, or delete files at a granular level. It's great for creating a streamlined automated process, especially since we have many files and reports created daily within our EMR system that need sharing. GoAnywhere MFT works perfectly as a middleware solution for our file transfer needs. I also appreciate that it works with SharePoint, which we've migrated to as our main file management platform. The product is not too difficult to set up from an IT perspective, though help from the IT team is needed for enterprise-level use. The versatility in handling different file transfer methods is a big plus. Even though we don’t utilize it to its full potential, I would still rate it a 9 out of 10 for recommendation.
What do you dislike about the product?
I know that there is an Outlook add-in for GoAnywhere but it would be nice to have a small lite version of a GoAnywhere client to assist with general FTP uses.
What problems is the product solving and how is that benefiting you?
I use GoAnywhere MFT to handle file transfers across clinical and non-clinical environments, providing secure transfer via email. Its project feature automates file movements, acting as a middleware solution for seamless data sharing from our EMR system.
Seamless and Secure File Transfers with GoAnywhere MFT
What do you like best about the product?
I like the flexibility GoAnywhere MFT offers, allowing us to customize security protocols to match our existing compliance regulations. It enables us to perform high-volume file transfers, saving us time when moving many files from one department to another. It makes it easy to create secure and reliable automated file transfer workflows, helping us reduce human errors and our workload during file transfers. The advanced safety functions, like end-to-end encryption and multi-factor authentication, are great. The high-speed file transfers with the option to accelerate file transfer are also very helpful.
What do you dislike about the product?
We have not had any setbacks while working with GoAnywhere MFT. All the file transfer services we have been getting are outstanding and there has been no issues to deal with.
What problems is the product solving and how is that benefiting you?
GoAnywhere MFT simplifies our financial file transfers, safeguards sensitive files from security breaches, consolidates transfers on one platform, speeds up transfers, and automates repetitive processes, eliminating manual steps.
Strong Security and Automation, Setup Needs Improvement
What do you like best about the product?
I like how GoAnywhere MFT combines secure file transfer, automation, and ease of use in a single platform. The automation features are very impressive, allowing us to schedule file transfers, process files, and handle exceptions efficiently. I also appreciate the centralized dashboard, which gives us clear visibility into all transfers, making it easy to track activity and troubleshoot issues.
What do you dislike about the product?
There are a few areas where it can be improved, like the initial setup and configuration, which can be complex for first-time users, especially when integrating with multiple systems or setting up advanced workflows. Some of the documentation could be clearer and more detailed, particularly for less common protocols or custom automation tasks. The user interface, while functional, can feel a bit dated and occasionally less intuitive when navigating between multiple projects and reports.
What problems is the product solving and how is that benefiting you?
I use GoAnywhere MFT for secure file transfers, protecting sensitive information with encryption. The automation saves time by handling workflows and notifying teams. The centralized dashboard helps me track activities easily.
