eFax Corporate
Consensus Cloud Solutions, Inc.External reviews
187 reviews
from
External reviews are not included in the AWS star rating for the product.
Fast, High-Quality Faxes with Room for Feature Improvements
What do you like best about the product?
Faxes come quick and are of comparable quality to a traditional fax machine. The UI makes it easy to open (download) each individual fax. The ability to preview them makes finding older faxes easier. I utilize eFax daily and it is easier to manage than a physical fax machine (and much quieter!)
What do you dislike about the product?
Some features that seem basic are behind paywalls, such as the ability to organize faxes.
What problems is the product solving and how is that benefiting you?
eFax makes it so we don't have paper faxes everywhere. It makes taking downloading the fax and getting it into patient files easy and quick.
Convenient and Reliable, Despite Availability Issues
What do you like best about the product?
I like the convenience of eFax Online Fax Service, which allows me to work from anywhere for my clients. I also appreciate that it lets me forward essential documents securely. The initial setup was very easy, and I find this especially beneficial.
What do you dislike about the product?
There's been issues on availability because the site was down or hacked, but they allowed me to continue to use the services through their Canada site and I was able to continue to work.
What problems is the product solving and how is that benefiting you?
I use eFax Online Fax Service to receive critical documents without needing a physical fax machine, saving on copy paper expenses. It offers the convenience to work from anywhere and securely forward essential documents.
Remote Access Is Great, But Reliability Needs Improvement
What do you like best about the product?
I can access it from anywhere which is very helpful when I am working from different offices.
What do you dislike about the product?
It is not always reliable. Some faxes don't come through, some outgoing faxes don't always make it out. It isn't super often, but it does happen with enough regularity that it is annoying.
What problems is the product solving and how is that benefiting you?
We are able to share the fax as a company that is spread out too far to go to the same location. It is helpful to have the ability to all utilize the same tool even when we work from different places.
Reliable and Fast, But Needs Better Peak Time Performance
What do you like best about the product?
I like eFax Online Fax Service because it is very reliable and makes communication fast. The initial setup was very easy, and I value the message features I use. I appreciate that it plays a crucial role in my work communications.
What do you dislike about the product?
Sometimes during peak hours, the faxes will not go through (2pm).
What problems is the product solving and how is that benefiting you?
I use eFax Online Fax Service for work to communicate quickly, and it's very reliable.
Effortless, Paperless, and Convenient Document Management
What do you like best about the product?
Ease of use, online access and ability to send documents by email, reduction in the use of paper.
What do you dislike about the product?
Assurances around security are not clear.
What problems is the product solving and how is that benefiting you?
eFax allows for the reduction in the use of paper as documents can be retrieved and transmitted electronically. eFax also diminishes the need to be at a physical location to fax and receive documents which supports remote work effectively. eFax also eliminates the need for a phone line dedicated to fax.
Best Service Ever!
What do you like best about the product?
Fast & Efficient. The system gets the job done & its easy to understand
What do you dislike about the product?
nothing. i havent had an issues with efax
What problems is the product solving and how is that benefiting you?
being able to securely and efficiently fax important paperwork to other offices
Effortless Faxing Without the Machine
What do you like best about the product?
I like that I can easily fax multipage documents without needing a fax machine. It's user-friendly and I like that it keeps records of faxes sent and received. I also appreciate the email confirmation when a fax is successfully sent and that I can save contacts. Using eFax Online Fax Service is definitely more cost-effective than paying for faxing services each time.
What do you dislike about the product?
It takes awhile for faxes to go through and the fax confirmation to show up in my sent folder. But I could live with that. :)
What problems is the product solving and how is that benefiting you?
I can fax without a fax machine as easily as email. eFax is cost-effective compared to paying each time at a store.
Effortless Document Sharing with a Simple, Organized Interface
What do you like best about the product?
I like how easy it is to send and receive documents from anywhere. The interface is simple, and everything stays organized without needing a physical fax machine.
What do you dislike about the product?
Sometimes the faxes won’t go through, and it happens often enough to disrupt my workflow and hinder my ability to get work done in a timely manner.
What problems is the product solving and how is that benefiting you?
One of the work applications I use doesn’t allow me to print to PDF, so I end up faxing the documents to myself as a workaround.
Extremely Easy to Use and Essential for Daily Tasks
What do you like best about the product?
I use it nearly every day, and I find it extremely easy to operate.
What do you dislike about the product?
I noticed that the cover page does not contain a confidentiality statement, and I think it would be beneficial to include one. Also, I don't like having to download the document in order to view it, I think it would also be beneficial to have the option to view before downloading.
What problems is the product solving and how is that benefiting you?
Sending faxes remotely has been a convenient feature for me. It allows me to manage my documents and communications without needing to be physically present at the office.
Exceptionally Convenient and Easy to Access
What do you like best about the product?
Very convenient and easy to access. You can log in and use it regardless if you are in the office or not.
What do you dislike about the product?
I really like everything. I will not make any changes
What problems is the product solving and how is that benefiting you?
I have the flexibility of having the fax on wheels
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