Freshservice
Freshworks Inc.External reviews
1,297 reviews
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Solid system for internal support
What do you like best about the product?
Before FreshService, our requesters were unable to create tickets via email. This feature is available with FreshService, which is a great thing.
The ease of use for setting up FreshService allowed me to set up the basic configuration rather quickly. FreshService allows us to create our own way of work quite well.
Another great part is the quick and good support that we receive.
After one and a half year, I can still confirm the same!
The ease of use for setting up FreshService allowed me to set up the basic configuration rather quickly. FreshService allows us to create our own way of work quite well.
Another great part is the quick and good support that we receive.
After one and a half year, I can still confirm the same!
What do you dislike about the product?
There are no dislikes so far about Fresh Service.
What problems is the product solving and how is that benefiting you?
We are using the system with multiple seperate departments such as IT, Infrastructure, SAP, HR and other internal support groups. It's possible to have a seperation between those departments. This means that I am the general administrator for each department when it comes to the configuration. Thanks to that, the other departments don't need to get technical with FreshService!
Recommendations to others considering the product:
Incredible ease of use.
Great support from the entire FreshService team. Good communication, follow up on issues, follow up and information about feature requests or new features in general!
Great support from the entire FreshService team. Good communication, follow up on issues, follow up and information about feature requests or new features in general!
Flexible Platform
What do you like best about the product?
Fresh Service is one of our main relailble systems that we're using. But I like their flexibility in developing new methods and techniques to facilitate our processes.
What do you dislike about the product?
We just need to have particular timelines for the new plans or modifications.
What problems is the product solving and how is that benefiting you?
Automation is my part and most of my my business are relying on.
Freshservice is a qualtiy product
What do you like best about the product?
Freshservice has been the product needed to help organize our IT department. The CMDB, relationships, asset management, and change management have fortified our service and structured us in such a way to be successful.
What do you dislike about the product?
The only thing that has been inconvenient is the assets tracking where you pay by item. There are no alerts to let you know when you are getting close to your allotment and need to add additional licensing.
What problems is the product solving and how is that benefiting you?
The CMDB and relationship options have been great benefits for organizing our documentation and making sure our technicians know how our systems, services, and customers are all connected. The newly added project management is a nice feature. We are intrigued how that module may continue to grow in the future.
Recommendations to others considering the product:
Try out the trial and setup according to how you might use the product. Fresh service's support and sales reps are very helpful and accommodating.
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