Freshservice
Freshworks Inc.External reviews
1,295 reviews
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fabulous support sollution
What do you like best about the product?
Fresh service is a fabulous support tool, helping the organization to eaisly manage the user request flow.
What do you dislike about the product?
dont have any thing to write here as all the requirement are fullfill as needed
What problems is the product solving and how is that benefiting you?
End user request management including onboardbing offboarding asset allocation, change approval, asset management, incidnt management etc.
Simple and User-friendly Tool for Self Service
What do you like best about the product?
Fresh Service is very simple and very user freindly for the end user as well as the administrators
What do you dislike about the product?
the default admin profiles need to more based on the real requirements
What problems is the product solving and how is that benefiting you?
Fresh service is used for self service tool for the ned user if they have any request with the perticuler departments, it contain the asset managment, change managment, incident management etc
Awesome Portal for all in one sollution
What do you like best about the product?
The fresh service provide and all in one sollutoin pack for the orgenazation to stremline the user requests
What do you dislike about the product?
currntly can not find any limitation in the fresh services
What problems is the product solving and how is that benefiting you?
Fresh Service provide an over all sollution for our it requiremnts, kile asset management, change managment, and all this things
Tool For Support Devision
What do you like best about the product?
Fresh Service is toll whi can help the compny to make a very fine flow of users request, incedent and process
What do you dislike about the product?
some time there was dealy in support from fresh services
What problems is the product solving and how is that benefiting you?
Fresh Service is used to manage maintaing the service request, user onboard offboard request, change management, etc to keep track of all this, as well reporting of all this
Good Support Tool
What do you like best about the product?
fresh service is best for its many of the services including the problem management, change management and others
What do you dislike about the product?
there are some limitations based on SKU to apply all the modifications
What problems is the product solving and how is that benefiting you?
freshdesk is helping to resolve the customer request flow with service requests and incidents
Awesome Support Tool
What do you like best about the product?
Its very good tool with all the required modules helpfull in day to day activities, incluing service request, incedent management, asset request, asset management, change process, approval process, scheduler, canned responses, and many other things in one place
What do you dislike about the product?
as of now i can not dis like any thing about fresh services, fresh services can epand the feature like advance scheduler etc
What problems is the product solving and how is that benefiting you?
helpdesk tool for internal incidents, process management, change management, onboarding offboarding requests etc
Backbone for support flow
What do you like best about the product?
the tool helpdesk contain many module helpfull for the total sollution of all the request flow
What do you dislike about the product?
need some more feture and have to updated pre defined module, as will replys to the currnt enviomrnet
What problems is the product solving and how is that benefiting you?
There is the full flow managemtn for incident management which solving our main purpose for INC
Best tool for support people
What do you like best about the product?
ticketing tool, change process, asset management, etc..
What do you dislike about the product?
some feature can not be modified this is the main limitation
What problems is the product solving and how is that benefiting you?
all the it problems
Perfect solution for Support Davison
What do you like best about the product?
the freshdesk tool is having too many thing in place is just like pack of all sollution at single stop, the incedent, service request, change riase, automator, as well collabration beetween many apps and services
What do you dislike about the product?
there are some module wich can be improved like asset management and admin predifiend roles
What problems is the product solving and how is that benefiting you?
I used it to solve the onboarding and offboarding for the employee mainly, other then that helping on change management and automation on service request
Doesn't handle large businesses, missing lots of simple features and efficiencies
What do you like best about the product?
Interface is simple and easy for users to work with.
Has lots of features such as tickets, tasks, change management...
Can be customized, a little.
Has lots of features such as tickets, tasks, change management...
Can be customized, a little.
What do you dislike about the product?
The features don't flow together - ie you can't get a list or a page that shows all your tickets and tasks in a single view, as they're all separate modules.
Compared to other tools, many features and links are hidden down behind hamburger menus, instead of being buttons on the screen - lots of extra clicks.
Bad UX/UI for agent screens - other tools fit the content on the screen, but FreshService requires lots of scrolling and clicking
Compared to other tools, many features and links are hidden down behind hamburger menus, instead of being buttons on the screen - lots of extra clicks.
Bad UX/UI for agent screens - other tools fit the content on the screen, but FreshService requires lots of scrolling and clicking
What problems is the product solving and how is that benefiting you?
It's trying to be a service desk ticketing tool, as well as one that flows on to change management and task management. It does handle all these features for us - it works fine for people that only need to use 1 of these features (eg service desk doing incident management, end users raising tickets, ...) however for people that need to operate on multiple features, or for power users, it's poorly designed and inefficient.
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