Freshservice
Freshworks Inc.External reviews
1,295 reviews
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External reviews are not included in the AWS star rating for the product.
good experience
What do you like best about the product?
application integration in the software
(logmeIn) (google) (Office)
(logmeIn) (google) (Office)
What do you dislike about the product?
the automatic update of the tickets (oblige to use a google refresh tool)
What problems is the product solving and how is that benefiting you?
user incident & IT request
Great Service For Helpdesk
What do you like best about the product?
I really like Fresh Service because of their functionality and simplicity. We love the FAQ section and the ticket forms being fully customizable.
What do you dislike about the product?
I don't think there is much to dislike about the platform.
What problems is the product solving and how is that benefiting you?
We are solving the missing paper trails off issues that people just right down then sick on a door.
Recommendations to others considering the product:
I love it, and you will too!
effective site
What do you like best about the product?
Tickets handling, solutions, asset, approvals tapes,
What do you dislike about the product?
mange requester, the are no flexibility to create and design request object
What problems is the product solving and how is that benefiting you?
Microsot AD,sccm,dns,dhcp,office365,windows,
network
network
Recommendations to others considering the product:
Managing Requester , Design forms for new Request opject
Great Product
What do you like best about the product?
Agent and user interface is modern, scales well, and is easy to navigate.
What do you dislike about the product?
Nothing that I was not able to fix myself in Admin console.
What problems is the product solving and how is that benefiting you?
Help Desk, Asset Management, and Service Requests.
The best help desk solution I've ever used
What do you like best about the product?
Freshservice is elegant and extensible. Compared to literally every other system we've tried, FS has the best interface, the best features, and is constantly improving. I would recommend this system to anyone looking for a helpdesk/inventory/asset management solution.
What do you dislike about the product?
Nothing is disliked. If I had to make a suggestion, it would be to make mobile asset adding automatically advancing through fields, and I would add a scan feature where someone could plug in a scanner to a computer and create a spreadsheet of data.
What problems is the product solving and how is that benefiting you?
Ticket organization, and asset matching was a big issue for us. While other programs contained part of the puzzle, none but Freshservice solved the whole thing for us. And more!
Recommendations to others considering the product:
Get this product NOW.
Pretty useful service
What do you like best about the product?
The simplicity. The UI is very streamlined, and managing assets and tickets is really easy and flexible.
What do you dislike about the product?
The only really bad thing is the half-done translations somethimes.
What problems is the product solving and how is that benefiting you?
Tracking my IT tasks in a very practical way, saving some time.
Very Good Service
What do you like best about the product?
The new interface is very good and works very well. Easy to use and understand and has lots of useful tools.
What do you dislike about the product?
Notifications could be better, by this I mean the way they notify you.
What problems is the product solving and how is that benefiting you?
Its used on a day to day basis for lots of different daily problems
Migration from Kayako to Freshservice
What do you like best about the product?
Freshservice has been very responsive to all of my company's questions and provided the steps required to migrate from our old CRM to Freshservice.
What do you dislike about the product?
At this time there are no dislikes as the Freshservice team has been very responsive to all quesitons.
What problems is the product solving and how is that benefiting you?
By migrating the old CRM to Freshservice, our company will now have one application that both Development and Support can use to communicate efficiently.
Recommendations to others considering the product:
At this time Freshservice appears to be a very good solution for our company use.
Good overall
What do you like best about the product?
Adds onto the already existing features of freshdesk
What do you dislike about the product?
Some features of freshdesk such as the option to disable certain fields are not an option for freshserivce. They were able to help us with hiding some of the category fields but from time to time it will appear/disappear
What problems is the product solving and how is that benefiting you?
A unified place for multiple helpdesks
A great, hassle free, easy to setup software
What do you like best about the product?
I like how easy it is to get going on freshservice, with very little fuss, we were using it within an hour. All the people we have spoke to have been very nice to us and extremely helpful too
What do you dislike about the product?
At the moment, we've had no issues whatsoever to complain about
What problems is the product solving and how is that benefiting you?
We had no helpdesk solution at all, so this has ticked a box for us and made instant efficiencies
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