Freshservice
Freshworks Inc.External reviews
1,295 reviews
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External reviews are not included in the AWS star rating for the product.
Freshservice is a powerful service that it very simple to use
What do you like best about the product?
Trouble ticket handling is the best feature
What do you dislike about the product?
Dislike that Slack integration is not supported of basic plans
What problems is the product solving and how is that benefiting you?
Helpdesk functionality is excellent
Great service
What do you like best about the product?
Complete and customisable solution, user friendly interface
What do you dislike about the product?
There is some missing functionalities when creating service catalog (forms) like :
Adding comments to each item to help the user filling the fields
The depending items are not so useful : we cannot display a field if another one is selected…
The rules for the Dispatch’R cannot be managed by groups, and only the first rule that meet the conditions is executed.
Adding comments to each item to help the user filling the fields
The depending items are not so useful : we cannot display a field if another one is selected…
The rules for the Dispatch’R cannot be managed by groups, and only the first rule that meet the conditions is executed.
What problems is the product solving and how is that benefiting you?
Get an evolutive and easy customizable solution to manage the Service desk and IT implementations
Yep. That'll do it.
What do you like best about the product?
Bulk actions are kinda nice. Allows us to close many tickets in 2 clics
What do you dislike about the product?
It miss some features that could be great
What problems is the product solving and how is that benefiting you?
Not your concern, sorry.
all bells some whistles
What do you like best about the product?
best is help desk ease, organized and simple or complex as you need it . the asset finding is great and saves me a lot of time
What do you dislike about the product?
would love it to expand to I.T. documentation ala glue.it
What problems is the product solving and how is that benefiting you?
we solve a non existent help desk ticketing system
Recommendations to others considering the product:
i.t. documentation
Helpful support service, easy to use UI for setup of service
What do you like best about the product?
user interface to setup the service was easy to use and easy to understand, with little to no training.
What do you dislike about the product?
a lot of information present at the dashboard and ticket page, perhaps simpler version
What problems is the product solving and how is that benefiting you?
Replacing existing help desk with service desk. Beginning to implement ITIL functionality
So far so good
What do you like best about the product?
Quick response time when submitting tickets to freshservice support. Organised and simple ticketing system,
What do you dislike about the product?
Not found anything I don't like about this yet.
What problems is the product solving and how is that benefiting you?
Documenting IT incidents. It keeps things organised, the filtering capabilities seem to be really useful as well.
A Breath of Fresh Air
What do you like best about the product?
It's an all in one IT solution that meets every requirement we need.
What do you dislike about the product?
There hasn't been anything in particular that I don't dislike. Support has been great.
What problems is the product solving and how is that benefiting you?
We are streamlining our Helpdesk more efficiently.
A Fresh Way to look at Service Desks
What do you like best about the product?
The Asset Tracking actually works unlike my last Help Desk Software
What do you dislike about the product?
Nothing yet...I'm fairly new to the service
What problems is the product solving and how is that benefiting you?
We're just rolling it out but I hope to have more of my users actually using the help desk as there are more ways to connect with it (Online version)
Recommendations to others considering the product:
For me other than the software itself, support is #1 and FreshService support so far is outstanding.
Freshservice - Good admin & user experience
What do you like best about the product?
It is a really ease to use IT tool for Service Desk operations. Initial configuration was easy, it just took me a weekend. Support articles are clear and helpful.
What do you dislike about the product?
No reports available for end users, it is only limited to basic list of tickets. Our clients need reports for SLA compliance.
What problems is the product solving and how is that benefiting you?
- Service Desk support operations are completely managed with Freshservice.
- Quick configuration of new clients (companies)
- Tracking of SLA for each client (company)
- Automatic notifications for Agents.
- Multi-device is great using the smartphone App.
- Quick configuration of new clients (companies)
- Tracking of SLA for each client (company)
- Automatic notifications for Agents.
- Multi-device is great using the smartphone App.
Excellent Customer Support
What do you like best about the product?
Customer support was good, effectively got the job done. Asked relevant questions. Knew the product.
What do you dislike about the product?
There wasn't anything that I disliked about my experience.
What problems is the product solving and how is that benefiting you?
We use it as a ticketing service.
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