Freshdesk
Freshworks Inc.External reviews
3,560 reviews
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Great helpdesk solution with amazing support...
What do you like best about the product?
Let's be honest, most helpdesks are similar... what puts Freshdesk ahead of the pack is their support and constant innovation.
What do you dislike about the product?
I have not had any features or technical issues that I can mention.
What problems is the product solving and how is that benefiting you?
Setup is quick and easy - and we can tailor the look and feel of the helpdesk to match our branding. This is truly an all-in-one solution for a helpdesk. It provides a seamless feel for customers - and our agents enjoy the ease of use.
Recommendations to others considering the product:
If you have any questions, or want a feature - reach out to them. The team at Freshdesk will bend over backwards to assist you.
Freshdesk should be easydesk
What do you like best about the product?
Freshdesk is easy to use and straight forward to set up.
What do you dislike about the product?
Freshdesk has a bit of a learning curve, especially when setting it up with several different customer portals.
What problems is the product solving and how is that benefiting you?
Health care workers and related software questions
Excellent software with a very promising and competent team.
What do you like best about the product?
The demo was excellent and the demonstrator clarified all our doubts and answered all our queries to our utmost satisfaction. Kudos to the entire team.
What do you dislike about the product?
Sometimes the response is slow and not as expected.
What problems is the product solving and how is that benefiting you?
An excellent ticketing system which we can use with our clients.
Recommendations to others considering the product:
Surely a winner. Please don't think twice. Go ahead and get it.
Great support software for supporting users
What do you like best about the product?
Tons of options to be able to tailor and customize Freshdesk to support our users. It's very easy to use and the support behind Freshdesk are always on time, friendly, and superb.
What do you dislike about the product?
We don't have anything to dislike about Freshdesk!
What problems is the product solving and how is that benefiting you?
Technical and subject matter support. We can use this software anywhere and it's always up to date.
Great software, fast support.
What do you like best about the product?
The effectiveness for my team to quickly pickup the software and learn it after a 5 minute explanation from me.
What do you dislike about the product?
It has almost everything. I think the "workflow" portion could be beefed up or enhanced a bit.
What problems is the product solving and how is that benefiting you?
I use this software in a non-traditional sense. I work for a building company and we needed a way for our sales team to submit for "bids" for new construction. We did it the old fashion way with email and excel.
This now automatically creates and loads there tickets and assignments.
This now automatically creates and loads there tickets and assignments.
Recommendations to others considering the product:
Definitely give it a try, worth it for the free 30 day trial.
Great support + customer service
What do you like best about the product?
Very helpful and responsive support help desk
What do you dislike about the product?
Cannot restrict/set time limit for agents to access certain tickets/groups. EG. Allow this agent to access certain groups on weekends only.
What problems is the product solving and how is that benefiting you?
Tickets from two different emails - different senders - accidentally merged into one.
Freshdesk = Client Communciation
What do you like best about the product?
It has a great GUI first of all. I really like the look and feel of the product
What do you dislike about the product?
As such nothing. Everything is great to me. I loved working on handling client tickets for my company.
What problems is the product solving and how is that benefiting you?
Client Company Relationship.
Recommendations to others considering the product:
You would know that this is the best
Freshdesk helps us streamline tasks &communication, all while growing relationships with our clients
What do you like best about the product?
I like that we can assign tasks to Jira through Freshdesk & leave private notes for each other.
What do you dislike about the product?
As an agile component I'd like to be able to assign my own titles to the Dashboard & update those as our needs change.
What problems is the product solving and how is that benefiting you?
We have a small team & use Freshdesk as a way to streamline communication with each other & our clients. We're able to track our progress & respond to our clients more quickly which has been a real boon.
great product and support team
What do you like best about the product?
very intuitive and straightforward tool.Great possibilities to adapt the tools as per the business needs. Easy to learn and great support team, knowledgeable and with immediate help in case it is needed.
What do you dislike about the product?
Would be great to have a tips and tricks paet included to ahow all the possibilities and to look for hoe to set up freshdesk as per the business needa
What problems is the product solving and how is that benefiting you?
Customer service improvements and metrics
Simple Easy Service
What do you like best about the product?
The simple layout and flexibility of automations.
What do you dislike about the product?
I wish there was a description of what all of the automation rules did.
What problems is the product solving and how is that benefiting you?
I'm automating our service desk so that anyone who is new can pick it up easily and be sent reminders on what steps they should be following. Loving the system so far, its letting me build a simple work flow that our new agents will be able to follow easily.
Recommendations to others considering the product:
Sign up for a trial, do a demo. The support team at freshworks will walk you through every aspect. They can really show you what the platform is capable of.
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