Vertex 3D Visualization Platform
Vertex SoftwareReviews from AWS customer
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Vertex Returns Delivers, But Support Response Times Lag
What do you like best about the product?
Vertex Returns compliance; returns filings
What do you dislike about the product?
Customer Support responses can be delayed.
What problems is the product solving and how is that benefiting you?
Tax Assist Rules; it's assisting in taxing certain transactions.
Trusted Tax Solution with Cost Concerns
What do you like best about the product?
I find Vertex highly beneficial for making better use tax decisions. The tools provided, such as the Vertex plus tools and vendor recon, are particularly helpful in this process. These tools assist in evaluating taxes and purchasing decisions, allowing for a more efficient decision-making process. Additionally, I appreciate the straightforward setup of Vertex, as it was easy to implement without any challenges. The pricing also stands out as a factor that makes Vertex an attractive choice, as it was one of the reasons I would consider purchasing it again. The overall experience with Vertex is satisfactory, and I am impressed with its capabilities and effectiveness in helping with tax-related decisions.
What do you dislike about the product?
I find the cost of the Accelerator Plus tools in Vertex to be high.
What problems is the product solving and how is that benefiting you?
I use Vertex to make better use tax decisions, with its tools providing valuable assistance.
Great End-to-End Solution, But Support Escalation Needs Improvement
What do you like best about the product?
end to end solution options, friendly and readily available contacts that are really listening and taking into consideration your needs and wants for future releases.
What do you dislike about the product?
Customer support tickets can take awhile to get to the right contact. We work closely with the tax research team and typically our support tickets are inquiring about their content but it takes awhile to get the ticket escalated to the correct person when we already know what is wrong. And by the time we get down to a solution its already been multiple MDU releases. Additionally, the SOCs do not provide any context as to why a change was made so we waste a lot of time trying to identify if content was just a fix or an actual law change.
What problems is the product solving and how is that benefiting you?
Vertex allows for us to get more granular and accurate tax rates than our original home grown system allowed.
Outstanding Products and Service, with Room for Support Improvement
What do you like best about the product?
I have worked with Vertex for years. Vertex strives to meet their customers' needs by delivering the best products, continuing to enhance them and providing an excellent client experience.
What do you dislike about the product?
There is nothing I dislike about Vertex, but I suggest they continue to focus on improving the knowledge of their first line support analysts. Support analysts should really understand problems before provide boilerplate answer.
What problems is the product solving and how is that benefiting you?
Sales tax accuracy and compliance. Improves accuracy in customer invoicing, reporting, minimizing risk and optimizing efficiency.
Effortless Navigation and a Flawless Experience
What do you like best about the product?
easy to navigate - eg add tax rule, tax certificate, new customer
What do you dislike about the product?
So far I have not met any situation that I am not satified yet
What problems is the product solving and how is that benefiting you?
Implemented sale and ues tax, so I can download the report to analysis the data for sales/use tax reporting
Great Training and Community, but Ticket Support Needs Improvement
What do you like best about the product?
Exchange - connecting with other users and how they are using Vertex
Training - how to use software and how it can help me
Consulting - helping us set up our system based on our configurations
Training - how to use software and how it can help me
Consulting - helping us set up our system based on our configurations
What do you dislike about the product?
Logging a ticket - not always helpful. Takes too long to get answers.
What problems is the product solving and how is that benefiting you?
Calculating tax for us, providing the tools for us to review our data, able to troubleshoot and what errors mean
Robust Products, But Slow Enhancement Response
What do you like best about the product?
Their products are the most robust on the market, as is their customer service.
What do you dislike about the product?
Enhancement requests take too long regardless of complexity.
What problems is the product solving and how is that benefiting you?
Easier exemption certificate maintenance, and more trustworthy tax calculations due to using O Series versus other suppliers' products.
Business Systems Analyst
What do you like best about the product?
Connections with other professionals and the philanthropic efforts such as helping out the puppies!
What do you dislike about the product?
In this conference, I was not a fan of the different floors for the sessions, food, keynotes, etc. I would have liked the events to all be a little closer.
What problems is the product solving and how is that benefiting you?
Helping us with reporting and understanding jurisdiction breakdowns
tax manager
What do you like best about the product?
I like the visual interface. user friendly and it makes sense.
What do you dislike about the product?
that I do not know all the capabilities that I have and how to apply them.
What problems is the product solving and how is that benefiting you?
sales and use tax compliance
Fast, Accurate Tax Calculations—Worth the Learning Curve
What do you like best about the product?
Quick response. Saves our company money by calculating the appropriate tax rate. Also helps to have all information readily available for any audits
What do you dislike about the product?
I see no downsides. Just be patient if you are a new user, it will be worth the wait!
What problems is the product solving and how is that benefiting you?
Appropriate sales & use tax rates including the "special" tax rates in certain states.
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