Streamlined Workflows and Easy User Administration in Okta
What do you like best about the product?
The workflow feature and the ease of the user administration within okta to add groups to users and create users.
What do you dislike about the product?
Troubleshooting why a specific user can’t log in can be frustrating. System logs are often criticized for being difficult to parse or lacking descriptive naming conventions, requiring admins to "dig" for the root cause.
What problems is the product solving and how is that benefiting you?
Okta is solving the problem of user management and keeping logins in one central place with SSO
Stronger Security with Modern, Flexible Authentication Options
What do you like best about the product?
The platform is known for supporting a range of newer and more varied authentication mechanisms, including second-factor options, which helps strengthen overall security.
What do you dislike about the product?
Given that the request calls for subjective opinions and the search results don’t provide enough relevant information, my confidence in the answer is low.
What problems is the product solving and how is that benefiting you?
Okta is an identity provider that helps organizations address several identity and access management challenges by offering a secure, centralized system for user authentication and authorization.
Scalable Identity Solution for Growing Organizations
What do you like best about the product?
Okta provides centralized identity and access management, making it easy to securely handle user authentication across multiple applications from a single platform.
The Single Sign-On (SSO) experience feels seamless, letting users access all their apps with one login, which improves both security and convenience. I also appreciate the strong multi-factor authentication (MFA) options, which add an extra layer of protection without making things overly complicated for end users.
What do you dislike about the product?
One of the main challenges with Okta is that the initial setup and configuration can be quite complex, particularly when you’re working with advanced policies, integrations, or custom workflows.
What problems is the product solving and how is that benefiting you?
Okta helps us centralize identity and access management across multiple applications, which reduces the need for separate logins. It also improves security through SSO and MFA, helping minimize the risk of unauthorized access. On top of that, it streamlines user onboarding and offboarding, saving the IT team time and effort.
Secure and User-Friendly, but Outages Need Addressing
What do you like best about the product?
I like Okta's security and client platform. It's easy to access, which is particularly useful as we have a 2 million and growing member base. We need a seamless login experience, especially for our members who are older and less tech literate.
What do you dislike about the product?
The outages. They are difficult to manage and we struggle to get on-time support for them.
What problems is the product solving and how is that benefiting you?
I use Okta for safe member login, ensuring a seamless experience for our large, less tech-literate user base. I like the security and easy access the client platform offers.
Highly Secure and Safe for Office Use
What do you like best about the product?
The security/How safe it is to use in office
What do you dislike about the product?
We have to put the credential every time
What problems is the product solving and how is that benefiting you?
identity crisis
Effortless Security and Easy Access with Okta
What do you like best about the product?
I use Okta to keep all of my work apps in one place, and I like Okta's sign-on feature for those apps. It lets me enter my password once, do the two-factor authentication, and get access to all my apps without re-entering my details every time. I appreciate the ability to sign in to several apps at once and the second level of security it provides. I find Okta very easy to use and user-friendly, and I haven't really had any bugs or problems from a tech point of view. I value the single sign-on and the main page where all the apps are located. The initial setup was extremely easy.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
I use Okta to keep all of my work apps in one place. It allows me to sign in to several apps at once without reentering my password and provides a second level of security.
Okta Makes Authentication and SSO Management Simple and Reliable
What do you like best about the product?
I like how simple it is to manage user authentication and user management. Okta has been worth the investment in being able to manage user identification.
In addition, Okta enables our organization to manage client SSO integrations from across multiple organizations and SSO providers. Okta has a reliable service uptime and fast performance.
Okta customer support has always been very helpful and responsive.
What do you dislike about the product?
The downsides of Okta are the comparably higher per-user licensing cost, which has limited the number of agents able to work with Okta.
What problems is the product solving and how is that benefiting you?
Okta is addressing our SaaS user identification and management needs.
Scalable, Streamlined User Management
What do you like best about the product?
its ability to centralize application access, its robust security features, and its ease of use for end-users
What do you dislike about the product?
high cost for licenses and complex administration,
What problems is the product solving and how is that benefiting you?
centralization of authentication and authorization process,
Single sign-on has transformed employee access and now streamlines secure onboarding
What is our primary use case?
In my current job, we do rely a lot on Okta Platform but we are not using some more advanced features from them; we have some basic subscription with Okta Platform regarding the single sign-on product they offer.
In both my previous job and in this one, we are using it as our main identity provider for our employees to log in into as many apps as possible with it, just to keep things as secure as possible and provide a good employee experience. Instead of our employees having to remember a lot of passwords and credentials, they rely on one single Okta Platform account to access as many systems as possible.
We are not relying on Okta Platform to secure access to cloud infrastructure, APIs, centralized workloads, or AI/GenAI services in our architecture at this time. I know there are ways to leverage Okta Platform for securing APIs and servers, but we mostly rely on Okta Platform for human access.
We do have some service accounts that we rely on, but I wouldn't say we are using more advanced features from Okta Platform. We do use those service accounts to integrate with other platforms, but I understand that the question was mostly about more advanced features from Okta Platform.
Both in my current job and the previous one, we were in Fintech companies in the financial space. One of the reasons to go with Okta Platform is because they are a well-reputed company, providing some attestations such as SOC 2. We try to go with a reliable, reputable company that other companies in the same space tend to choose, so it's a no-brainer to go with Okta Platform.
What is most valuable?
Okta Platform is the gold standard when it comes to identity providers and the single sign-on experience. I haven't tested similar solutions or any of the competitors, but I'm happy that both companies I worked for decided to go with Okta Platform, which is the gold standard. Most documentation out there provided by other platforms that integrate with Okta Platform usually has an Okta Platform sample; they document how to integrate with Okta Platform, and they may not do the same for integrating with other platforms. Their documentation is pretty good, and there are some communities built around Okta Platform as well. I participate on the Mac Admins Slack, which is a large IT community with a few channels dedicated to Okta Platform products or services, and there is also an Okta Admins community with Okta Platform employees engaged. I appreciate that they build a community around their product, and I can reach out to them on these other channels instead of having to open a ticket with them.
They have good documentation and there are subject matter experts engaging in these communities, including some Okta Platform employees. Their user interface is pretty good.
Okta Platform certainly speeds up the onboarding and offboarding process for employees. When we onboard them, in most cases we only need to grant them their Okta Platform credentials and they will be all set with their accesses. It's also easy to add new apps; if someone joins the company and they have all the apps they need, but then someone requests access to some other app, it's easy to grant them access to that app without jumping through hoops. Similarly, when it comes to offboarding, we know that deactivating their Okta Platform account is removing the keys to everything they have access to. In my current company, we don't have the lifecycle management product by Okta Platform, which automates the provisioning of users across platforms, but I used that at my previous job and it was a time-saving feature.
What needs improvement?
I have my own wish list of things that I would like Okta Platform to have. They released some features related to device access, such as Okta Device Access, which is an add-on that requires payment. I would expect Okta Platform to include more features over time in their less expensive subscriptions. I wish Okta Workflows could be included in a better way; we currently only have five workflows available, which doesn't provide much value. More workflows available in a paid subscription would be beneficial.
With AI permeating every service, I would like to have some kind of AI chatbot available on Okta Platform interface to ask questions about Okta Platform and how to integrate things. I relied on Google's AI chatbot to ask similar questions, but I would feel more confident asking them to an Okta Platform AI bot. I think someone mentioned there may be something coming from Okta Platform related to this.
For how long have I used the solution?
I have been working with Okta Platform for about five or six years.
What do I think about the stability of the solution?
I haven't had any crashes, downtimes, or performance issues with Okta Platform; it has been very reliable for us.
What do I think about the scalability of the solution?
I would think Okta Platform is easy to scale; we are a small company, but we're growing and adding new employees regularly. I haven't faced any significant scalability issues yet, but I believe Okta Platform can be scaled easily.
How are customer service and support?
I have opened some tickets with Okta Platform customer support, but I often prefer to dive into documentation or reach out to relevant communities instead to find answers quickly. We do have access to their support, but I find it sometimes slower than engaging with knowledgeable people in those communities.
On a scale of 1 to 10, I would rate Okta Platform's technical support around an eight or nine. I've only opened a few tickets, and I have had a good experience receiving answers.
Which solution did I use previously and why did I switch?
I didn't use any different product previously and didn't evaluate other solutions available in the market. We relied on Google for some single sign-on features but I haven't implemented Google's SAML solution in a broad way.
How was the initial setup?
In my previous job, I was kind of in charge of deploying Okta Platform to the entire company. I took a three-day training from Okta Platform, which helped transition me from being a non-believer to a believer in Okta Platform. Deployment was quite a challenge, but taking that training made a difference. In my current job, they already had a contract in place with Okta Platform, but the deployment was easier because we were primarily using the single sign-on feature and adaptive MFA; it was a simpler deployment overall.
What about the implementation team?
We went directly with Okta Platform and didn't go through partners or any marketplace for purchasing it.
What was our ROI?
I would think there are measurable improvements on our security and operational costs just by relying on Okta Platform. We're a small startup, and we aren't measuring these things closely, but I would think there are improvements due to our use of Okta Platform.
I don't have specific data points to share regarding ROI, as I am not much into hard data. Maybe I could get some numbers from colleagues or my manager eventually, but right now I don't have an answer for this.
What's my experience with pricing, setup cost, and licensing?
Regarding my experience with the pricing aspect, I am not much into the pricing side of things, but I think Okta Platform is not an expensive company for the service they provide. We don't have Okta Workflows or Lifecycle Management due to cost, but the value we get from Okta Platform makes it a non-expensive expense for us.
Which other solutions did I evaluate?
I didn't use any different product previously and didn't evaluate other solutions available in the market.
What other advice do I have?
I have my own wish list of things that I would like Okta Platform to have.
They have good documentation and there are subject matter experts engaging in these communities, including some Okta Platform employees. Their user interface is pretty good.
I haven't had any crashes, downtimes, or performance issues with Okta Platform; it has been very reliable for us.
Both in my current job and the previous one, we were in Fintech companies in the financial space. One of the reasons to go with Okta Platform is because they are a well-reputed company, providing some attestations such as SOC 2.
On a scale of 1 to 10, I would rate Okta Platform's technical support around an eight or nine. I've only opened a few tickets, and I have had a good experience receiving answers.
Regarding my experience with the pricing aspect, I am not much into the pricing side of things, but I think Okta Platform is not an expensive company for the service they provide. We don't have Okta Workflows or Lifecycle Management due to cost, but the value we get from Okta Platform makes it a non-expensive expense for us.
I would rate this review a 10 out of 10.
All Logins Centralized in One Place
What do you like best about the product?
It’s great to have all logins centralized in one place.
What do you dislike about the product?
It’s hard to authenticate using the mobile apps.
What problems is the product solving and how is that benefiting you?
It solved the problem of having multiple accounts and credentials across different apps and websites.
