We are currently using Okta Customer Identity as a managed service platform. We are building a platform where our customers can subscribe to different products of Okta Customer Identity, such as Access Manager, Entity Manager, and Okta Privileged Access. Our customers purchase subscriptions and create a PO number, which we use to perform technical implementations.
Okta Platform
Okta, IncExternal reviews
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Some times is glitchy! yet is ok
What do you like best about the product?
It keeps everyting in one place, support is helpful when ever I have needed them. I use Okta many times throught the day because that is where my company info recides. I do like the features it offers. When it comes to the phone app as well as the desktop version. The ease of implementation was very good and when my company put it all together for us we like it. All and all we like it, it makes it very easy to find all our apps in one place and access all at one time throughout the day. Instead of looking and logign in to a differ app on the side every time (We have 7 app we log into every day at work) keeping it all in one place and secure makes a huge difference!
What do you dislike about the product?
The part that I don' like is that many times when I want to log into my dashboard I have to have a code and the code some times doesn't work as well the timeing is off form time to time and I have to do it a ocuple of times. Othar than that it is ok.
What problems is the product solving and how is that benefiting you?
Having it all in one place specially with 7 different aplications we have to use throught the day, having it all in one place, secure, safe and easy. Just log in one time and then the rest is easy. Saves time, hep us to just have to log ing onto one place and not many places.
Offers an extensive range of ready-to-use connectors and robust documentation and training resources
What is our primary use case?
What is most valuable?
Okta Customer Identity is a SaaS-based application, making it easy to configure compared to competitors. It offers around eight thousand five hundred out-of-the-box connectors, providing an edge over other tools. It eliminates the need for configuring connectors using REST APIs as they are readily available. The Entity Manager is integrated with SSO, and Okta Customer Identity offers a wide range of protocols for federated single sign-on and token exchange. Okta Customer Identity also provides excellent documentation and training resources.
What needs improvement?
In Okta Identity Governance and Okta Privileged Access, some features are still being developed. Integration with Active Directory servers, Cisco routers, and switches is not currently available. Additionally, integration with platforms like DB2 and Oracle or SaaS-based databases is still in progress. These features need further development for full functionality.
How are customer service and support?
The support from Okta Customer Identity is excellent, and I would rate it eight out of ten.
How was the initial setup?
Okta Customer Identity is known for its easy configuration and deployment.
What's my experience with pricing, setup cost, and licensing?
Okta Customer Identity is considered cheaper compared to other tools in the market, such as IBM and CyberArk products. Further details on costs would require consultation with our sales team.
Which other solutions did I evaluate?
I compared Okta Customer Identity with solutions like IBM Security Access Manager and CyberArk. While CyberArk is a fully functional tool with all features, Okta Customer Identity is more affordable and offers comparable functionality.
What other advice do I have?
I rate Okta Customer Identity as nine out of ten. The Privileged Access Manager part is still in development but is expected to be in line with competitors like CyberArk or BeyondTrust soon.
seamless
What do you like best about the product?
SSO into multiple tools, allows to seamless sign in without having to remember different credentials.
What do you dislike about the product?
Well I will say the otp expiry time is kinda short, a min will be okay.
What problems is the product solving and how is that benefiting you?
SSO
Two-Factor Authenticator
What do you like best about the product?
The platform offers atrong security capabilities, such as single sign-on (SSO) and multi-factor authentication (MFA), while maintaining an intuitive user interface for end users.
What do you dislike about the product?
The intricacy of setup and configuration is yet another possible drawback.
What problems is the product solving and how is that benefiting you?
By reducing the risks to passwords, Okta imprves security while streamlining the user experience by enabling users to access different apps using a single set of credentials.
One place for all our apps
What do you like best about the product?
Our tech stack is very large. Without Okta, we had to create multiple logins with different passwords and save them somewhere. Not to mention, every product had unique requirements for their passwords! In came Okta with an easy to use product that let me have a single sign on to all my apps— life saver!!!
What do you dislike about the product?
Not a lot. Sometimes, I’d struggle with getting my notification to sign in but all those bugs have been solved and the product works seamlessly now!
What problems is the product solving and how is that benefiting you?
I don’t need multiple login details and passwords stored in random places.
Setting Up Two-Factor Verification
What do you like best about the product?
Applications and resources are protected by Okta's identity managed and user authentication.
What do you dislike about the product?
The maximum number of Okta Verify devices that can be linked to a user account is unlimited.
What problems is the product solving and how is that benefiting you?
Just one sign-on. Secure SSO from any devices, whether SAML, Wsfed, or OIDC, for all of your web apps, both locally and in the cloud, with customizable restrictions.
Great for Organizing apps
What do you like best about the product?
Great for using a Single Sign on. Makes it easy to sign into apps from one location.
What do you dislike about the product?
Setting up the single sign on could be an easier process.
What problems is the product solving and how is that benefiting you?
It allows for our clients to login to many of our applications without the need to remember a lot of different passwords.
Okta AWS Integration
What do you like best about the product?
Easy to use, Easy to integrate , Supports wide range of products integration
What do you dislike about the product?
I dont experience any issues as such.....
What problems is the product solving and how is that benefiting you?
Using Okta as single source of identity, integrated with Active Directory. It provides seamless integration using SAML with AWS IAM and Identity center. Also it provide integration with wide range of applications using SAML.
Capable platform with tons of features
What do you like best about the product?
How granular of a system it can be when needed
What do you dislike about the product?
No downsides as of yet. Setting up SSO has been straight forward and workflows seem to do the job fine as well
What problems is the product solving and how is that benefiting you?
Having an active directory of users, creating workflows like offboarding, and having a single sign on platform for users.
Leverage reliable server management for seamless identity operations
What is our primary use case?
In Okta Customer Identity, I primarily respond to application handling with around three thousand applications. This includes handling internal applications for permanent employees and third-party applications for contractors. I also work on certification renewal annually and the setup of SSO pages to enhance security.
What is most valuable?
The most valuable aspect of Okta Customer Identity is the server's reliability, especially for directory and node management. I set up different directories for traffic redirection, ensuring backup when a data center faces issues and maintaining seamless operations.
What needs improvement?
There is room for Okta Customer Identity to improve by increasing the reliability for the server end, creating more directories, and focusing on internal users rather than external or contract-based ones. Additionally, extending idle session times from ten milliseconds to at least forty-five seconds would be beneficial. It is also suggested that patches be applied annually rather than quarterly.
For how long have I used the solution?
I have been working with Okta Customer Identity for nine months.
What do I think about the stability of the solution?
I would rate the stability of Okta Customer Identity as eight. It has allowed us to manage identity signals effectively, though some customers are resistant to certain procedures, making stability slightly challenging.
What do I think about the scalability of the solution?
I rate the scalability of Okta at nine. I have a clear understanding of the architecture and processes involved, which allows for effective scaling to manage user privileges, application logins, and leveraging tools like Splunk for efficient data management.
How are customer service and support?
We have a strong internal support system including application support, data center, and IDM teams. However, direct interaction with Okta's technical support is minimal as we typically manage internally.
Which solution did I use previously and why did I switch?
Before using Okta Customer Identity, I did not utilize a different solution for these use cases.
How was the initial setup?
The initial setup of Okta Customer Identity took about five hours and required a team of three.
What about the implementation team?
We needed three people for deployment and now require about four people for maintenance, including rotations among five to six employees.
What's my experience with pricing, setup cost, and licensing?
The pricing for Okta Customer Identity is very economical. It is much cheaper compared to Oracle Access Manager, and the company focuses on internal training to mitigate additional certification costs.
Which other solutions did I evaluate?
We evaluated Microsoft Azure as another option, but both Okta and Azure are quite similar in functionality.
What other advice do I have?
Overall, I rate Okta Customer Identity as nine. Although there are some areas of improvement, its pricing and scalability make it a preferred choice for managing user identity and applications.
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