External reviews
583 reviews
from
and
External reviews are not included in the AWS star rating for the product.
It monitors all our systems and is reliable
We use it for application and infrastructure monitoring. It covers all of our systems, including our main eCommerce system.
How has it helped my organization?
As soon as it monitors all our systems and is integrated with PagerDuty, the operations team just needs to wait for alerts on their cellphones to fix things.
What is most valuable?
It's reliable, and the APM is the best of the market today.
What needs improvement?
I would like if it could have predictive analysis. Today, we only have the option to configure thresholds.
In addition, it would be nice to have centralized log management, like Datadog does. As New Relic already has all of the application information and traces, it could compare them with application logs and do better analysis.
Thus, it could be cheaper, have predictive analysis and log management.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
It supports our Black Friday week, when our requests increase about 500 percent. It's very stable.
What do I think about the scalability of the solution?
We never had any issue with scalability. It is perfect. It currently monitors about 150 EC2 instances and several AWS services.
How was the initial setup?
For the integration and configuration of New Relic in our AWS environment, we need to install an agent on all the EC2 instances to get the APM working. Also, it has an IAM user on the AWS Management Console, allowing for AWS metrics and for it to monitor other services.
What's my experience with pricing, setup cost, and licensing?
We renewed our contract directly with New Relic since our systems were hosted on on-premise data centers.
The new licensing model is great, as we pay for what we use (in computational units). However, the pricing is expensive compared to other tools.
What other advice do I have?
Good APM tool
What do you like best about the product?
It is very easy to configure. I can see the results in Newrelic page very quickly
What do you dislike about the product?
If something goes wrong the whole app goes down
What problems is the product solving and how is that benefiting you?
Getting metrics of my Java app
It gives insights to non-technical people about what technical issues are most important
The primary use case is monitoring.
How has it helped my organization?
It gives insights to non-technical people about what technical issues are most important, how much it impacts customers, and potentially, where we should be targeting our development teams when they have time.
What is most valuable?
It has in-depth analysis using developer code for someone whose not traditionally a developer.
What needs improvement?
They could improve the education process and how people understand that these tools are very technical. I understand everything very quickly and where it all comes in because I grew up with the product, but right now if someone was to pick it up from day one, it is a very steep learning curve.
The monitoring is only as good as the alerts that it produces. By having it set up fine grain alerting, it is a bit of a pain. They already have all these other companies that use their system, so they should easily be able do alerts based on deviations that we don't need to program on a per instance or artifact basis.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
It has been stable for all our work lines.
What do I think about the scalability of the solution?
So far, I haven't hit any scaling issues with them, and the environments that I have come from have thousands of servers being monitored.
How is customer service and technical support?
Their technical support has been pretty good.
How was the initial setup?
It was quite hard to integrate, if you weren't technically skilled.
A lot of people who consume this product may not be technically skilled, but if you are, it is easy to use. From this perspective, it is really good, but this is an important aspect as well.
What was our ROI?
This was recently implemented at the current place that I work. Previously, without a monitoring solution, a developer could potentially spend a day working on a feature or a bug to try and resolve and issue. Now, a lot of the times, with monitoring put in place, we can understand if a customer is actually hitting this bug, and how often they are hitting it, and how much frustration they are dealing with on a day-by-day basis, then reprioritize our tasks. It gives our developers that insight, or it gives less skilled engineers or less technical leads the ability to ramp up quickly on what that particular bug is, so we can easily scale out. So, the cost of solving that problem isn't just reliant on a tech lead understands the system or built the system. Anyone can find the issue, including associates, and the amount of time they spend debugging has been reduced by a lot.
What's my experience with pricing, setup cost, and licensing?
They gave us aggressive discounts when they were brought in for the first time, but they have also kept them for the year-on-year renewals, which has been absolutely fine. Thus, we haven't looked to change.
The pricing and licensing are good if you have an account manager and a partner manager who are looking to help out.
Which other solutions did I evaluate?
We also evaluated AppDynamics and Dynatrace.
We chose New Relic because they have a slightly different pricing model. We were aggressively negotiating price, which means they gave us a pretty good price. Since then, they have continued upholding that same level of customer service, discounts, and partner level. So, it has been really nice working with them.
What other advice do I have?
You definitely need this product if you want scale and stability.
It fulfills what it's designed to do. Their constant iteration of features means it will always keep us well-informed about that particular requirement about the software.
We are also using New Relic with PagerDuty and Slack. They integrate pretty seamlessly. A couple of button pushes, and it was done.
The infrastructure of New Relic is very stable, and it works well
I use the product for monitoring many types of metrics, e.g., availability and comparing numbers in relation to products. I evaluate the response time of servers and the product to determine the health of the servers.
How has it helped my organization?
Sometimes, I monitor the user's time of response and use this information to improve the number of servers on the back-end. Or, I can use it to change my back log for front-end developers and improve their response times. It's very important in this case because I can improve the experience of the final user.
What is most valuable?
Time of response for back-end and front-end (user) requests.
What needs improvement?
There is a picture which goes to your browser and it monitors requests from other users. However, it's impossible to use now because the price is very high. The feature is very nice, but I tried it during the trial period, and the current price makes it impossible to use.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
The infrastructure of New Relic is very stable, and it works well.
How was the initial setup?
We are using AWS Cloud, and I integrated New Relic with our software, was very simple. It is easy to use the New Relic product, and it is not a hard connection between AWS Cloud and it.
What was our ROI?
The return of investment is very good.
What's my experience with pricing, setup cost, and licensing?
New Relic browsers are very expensive.
I recommend using the free version of New Relic. If you like the free version and understand its importance for your company, you can move to the trial. Then, you can migrate to the paid version.
Which other solutions did I evaluate?
I have tried other competitors of New Relic, but the other competitors which I tried were not good. On the other hand, the competitors are cheaper than New Relic.
We chose New Relic because it has all the attributes which we are using to monitor the health of servers.
What other advice do I have?
It has helped us maintain a much higher uptime than we had previously
We use it for server monitoring and strictly for our EC2 instances.
How has it helped my organization?
It has helped us maintain a much higher uptime than we had previously.
It fulfills the need that we had for the product.
What is most valuable?
Server uptime is its most valuable feature.
What needs improvement?
We have had issues with our agents going offline.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
The stability has been fine.
What do I think about the scalability of the solution?
Our environment has 25 servers.
How is customer service and technical support?
The help from the technical support has always been good.
How was the initial setup?
We have to install an agent on each of our instances.
Which other solutions did I evaluate?
New Relic was the main product that we looked at.
What other advice do I have?
If you are looking for this specific type of application to keep a record of your inventory, then it does exactly what it is supposed to do.
Finest APM tool for Distributed Application
What do you like best about the product?
UI and Usability of this tool is simply the best. Easy to setup and configure based on need.
What do you dislike about the product?
Server setup details can be improved a bit to make it user friendly. Rest all works good
What problems is the product solving and how is that benefiting you?
Nothing to report
It visualizes metrics well and tracks our incoming requests, providing a lot of detail for troubleshooting
* Mostly monitoring
* Analytics
* Troubleshooting
* PagerDuty
How has it helped my organization?
* It visualizes metrics well and tracks our incoming requests, providing a lot of detail which is useful for troubleshooting.
* It can track cross-application, knowing when you go from one application to another, like a request stop.
* It's very visually appealing and useful.
What is most valuable?
It is a one stop shop and integrates with PagerDuty seamlessly. The solution is pretty self-contained.
What needs improvement?
We would like to receive more AWS-specific details from the New Relic Dashboard, like EC2 health.
For how long have I used the solution?
Less than one year.
What do I think about the stability of the solution?
I haven't seen any problems with it.
What do I think about the scalability of the solution?
Scalability is good. We are using it at an enterprise level and have 20 companies in our corporation.
How is customer service and technical support?
It has a good presence on the Internet, in terms of support and community. Answers are out there and easy enough to find.
What about the implementation team?
The AWS integration was seamless for us. It was implementing stuff that other people have done so many times before, and the team which headed it up knew what they were doing. From my understanding, there was very minimal configuration. Maybe there was more on the New Relic side, but as far as feeding it, it was pretty easy.
Which other solutions did I evaluate?
We were also looking at CloudWatch and a homegrown performance-type solution.
We chose New Relic because it is all-inclusive. It has everything right there.
What other advice do I have?
I just starting using it, but the product is pretty impressive.
Need only one tool . simple and efficient
What do you like best about the product?
-very easy to setup
-analytics is super simple to understand
-helps diagnose what is wrong very fast.
-analytics is super simple to understand
-helps diagnose what is wrong very fast.
What do you dislike about the product?
-cost increases with no of infrastructure.
-it should have a a standard price.
-it should have a a standard price.
What problems is the product solving and how is that benefiting you?
Monitoring server metrics, Inputs to support and devops teams . Gives visiblity to all on our preparedness for high transaction days.
APM is an important tools for your Enterprise Java App
What do you like best about the product?
This tool kit provides important insight about your Java Apps. Without it, there is no where to tell where the problem is.
What do you dislike about the product?
This software can be slow when it load data and draw the charts for you to analysis.
What problems is the product solving and how is that benefiting you?
To figure out why Java apps slow down and crash.
A reliable APM tool that will sort production issues
What do you like best about the product?
It gives detailed root level analysis for slow running transactions and detailed of the layer causing the slowness.
What do you dislike about the product?
All good so far. I don't find any dislikes.
What problems is the product solving and how is that benefiting you?
Any where anytime accessible.
Recommendations to others considering the product:
APM solution with all features and makes your app fast.
showing 421 - 430