Security has improved and access to internet-facing applications is now proactively controlled
What is our primary use case?
My main use case for Radware Cloud WAF Service involves four domains; three of them are applications exposed to the internet and the fourth is an internal application for exclusive use through remote access.
I use the platform to protect those applications exposed to the internet by having the domains registered in Radware Cloud Service, and from there we can monitor unauthorized access or attempts to access the platform by users from locations where they should not be logging in, or any kind of traffic that is not what we normally have. It helps us, it prevents and then blocks those attempts that fall outside the parameters we have configured.
What is most valuable?
The best features offered by Radware Cloud WAF Service, in my opinion, are the real-time response to incidents which allows us to block and to take action before the damage occurs. It allows us to identify situations in a preventive manner and to take initial restrictive actions and then corrective ones.
I believe the preventive actions it takes based on the parameters of what it finds on the networks and in the databases of weaknesses and vulnerabilities are especially useful, as it applies them and helps us so that with any attempt that goes outside the parameters, we don't have any type of incident.
Radware Cloud WAF Service has positively impacted our organization because we feel safer, we feel that we have controlled access by unauthorized third parties, and we feel that our applications that face the internet, that are published, are more secure and that we can take preventive actions before any type of event occurs.
What needs improvement?
I think Radware Cloud WAF Service could be improved by having an always up-to-date database, having full identification of vulnerabilities and gaps in tools that keep emerging, and by actively and permanently involving all the analyses and predictions that can be done through artificial intelligence.
Regarding the necessary improvements, the platform is adequate as it is, and I don't have any specific function that I have missed or any technical aspect that could be further optimized.
For how long have I used the solution?
I have been using Radware Cloud WAF Service for two and a half years.
What do I think about the stability of the solution?
I consider Radware Cloud WAF Service to be stable in day-to-day use.
What do I think about the scalability of the solution?
I would rate the scalability of Radware Cloud WAF Service as adequate, and the platform adapts to the growth of my organization. I initially stated that scalability was inadequate, but I need to correct that statement as it is actually adequate. I have used it when we started with three domains and now we are on the fourth domain.
How are customer service and support?
The customer support of Radware Cloud WAF Service has been good, with very good response times and full compliance with SLAs.
Which solution did I use previously and why did I switch?
We did not have any other solution before implementing Radware Cloud WAF Service.
How was the initial setup?
My experience with pricing, implementation costs, and licensing is positive, as the costs were quite well adjusted, the cost-benefit ratio is very good. The implementation also had a very reasonable cost and the timelines were excellent, with no major delays or setbacks, and the results were seen almost immediately.
What about the implementation team?
I have seen a return on investment because there are time savings for personnel dedicated to doing tasks that they previously had to do manually or in some other way. With the implementation of Radware Cloud Service, they were freed from those tasks and were able to balance their workloads significantly. While it does not reduce the size of the team or the number of resources, it does optimize each one's time and allows them to do more tasks that they did not previously perform.
What was our ROI?
Since I started using the platform, one specific result that has improved is the reduction in the number of unauthorized access attempts, which is good because we are in the process of ISO 27001 certification, and this has decreased considerably. Additionally, the impact on response times and process optimization has been excellent, as response times have decreased considerably and our platform has higher levels of availability.
What's my experience with pricing, setup cost, and licensing?
The costs were quite well adjusted, the cost-benefit ratio is very good.
Which other solutions did I evaluate?
Before choosing Radware Cloud WAF Service, we evaluated other options from Cisco and we considered Cloudflare.
I chose Radware Cloud WAF Service instead of the other option after doing a pilot, and the results were much better and more convincing in terms of what we expected regarding the impact of the tool on our platform.
What other advice do I have?
My advice to other people who are considering using Radware Cloud WAF Service is to implement it, as the response times are excellent, and they should take into account and fine-tune the scope of the applications and domains they want to evaluate. They should also consider the traffic and the throughput. I would rate my overall experience with Radware Cloud WAF Service a ten out of ten.
Security has provided robust visibility into cloud traffic and centralizes monitoring
What is our primary use case?
Radware Cloud WAF Service serves as a Web Application Firewall for the applications my organization has exposed on the internet that are hosted in the Azure cloud. I use Radware Cloud WAF Service as a WAF for applications that are exposed on the internet, and it provides us broad visibility and monitoring of all the traffic that goes to them.
How has it helped my organization?
Radware Cloud WAF Service has positively impacted my organization by providing broad visibility into the traffic and the requests from our third parties to our exposed services.
A specific example of how these features have benefited my organization is that we currently have our core system hosted in the Azure cloud and exposed, and many third parties consume our service. With Radware Cloud WAF Service, we have visibility and can see all the traffic and the requests that are generated to our services.
What is most valuable?
The best features that Radware Cloud WAF Service offers are the robustness and the visibility I have of my applications exposed on the internet.
What needs improvement?
Regarding aspects that Radware Cloud WAF Service could improve, I would suggest that at the start, on the home interface, having dashboards that help us summarize and extract metrics would be beneficial.
For how long have I used the solution?
I have been using Radware Cloud WAF Service for approximately two years.
What do I think about the stability of the solution?
I consider Radware Cloud WAF Service to be a very stable solution.
What do I think about the scalability of the solution?
I would rate the scalability of Radware Cloud WAF Service as excellent.
How are customer service and support?
My experience with the technical support of Radware Cloud WAF Service has been very good. When we have requested support, they have provided solutions to our questions almost immediately.
Which solution did I use previously and why did I switch?
Before implementing Radware Cloud WAF Service, I did not use any other solution. It is the first WAF solution my organization has implemented.
How was the initial setup?
My experience with the costs, initial configuration, and licensing of Radware Cloud WAF Service is that the tool is somewhat expensive and not inexpensive. However, it is worth every peso I pay.
What was our ROI?
I have seen a return on investment since I started using Radware Cloud WAF Service through time savings. We now have all the traffic and visibility centralized for what goes to our exposed applications, allowing us to save time when reviewing all the traffic.
Which other solutions did I evaluate?
Before choosing Radware Cloud WAF Service, I evaluated other options such as F5 and Fortinet.
Factors that influenced my choice of Radware Cloud WAF Service instead of F5 or Fortinet include robustness and the way it is implemented.
What other advice do I have?
Radware Cloud WAF Service meets all my organization's expectations.
My advice to other companies that are considering implementing Radware Cloud WAF Service is that it is a good tool. It is not inexpensive, but it is a good and very robust tool for cloud environments.
Radware Cloud WAF Service is an excellent tool and very robust for companies that have core systems and services hosted in the cloud. I would rate this product ten out of ten.
Web protection has improved and service now blocks attacks to keep public sites secure
What is our primary use case?
My main use case for Radware Cloud WAF Service is blocking the IPs of hackers, SQL injections, and others for protecting the domains of Gran Melia Resort.
What is most valuable?
In my experience, the best feature of Radware Cloud WAF Service is its strong protection for public-facing domains and web applications. Its ability to block common web attacks and the visibility it gives into suspicious traffic and threats improves the security posture of our online services without adding too much operational complexity.
Radware Cloud WAF Service has positively impacted our organization by giving us peace of mind with suspicious traffic, fewer web security concerns on public services, and more confidence in the protection of our applications. It has helped us maintain service availability more effectively during suspicious traffic situations.
What needs improvement?
Radware Cloud WAF Service could be improved with a simpler management interface, more detailed reporting, and easier policy tuning for day-to-day administration. The service is strong, but improving its usability, reporting clarity, and day-to-day policy management would make it even better. A more streamlined administrative experience would be very valuable.
For how long have I used the solution?
I have been working in my current field for three years.
What do I think about the stability of the solution?
Radware Cloud WAF Service has been very stable in our experience, and we have not had any problems with the service.
What do I think about the scalability of the solution?
Radware Cloud WAF Service has shown good scalability in our experience. It has been able to support our needs reliably as requirements grow without causing issues in daily operations.
How are customer service and support?
The customer support for Radware Cloud WAF Service has been very good. We are happy with the support provided and the overall responsiveness of the team.
Which solution did I use previously and why did I switch?
We did not use a different solution before Radware Cloud WAF Service.
How was the initial setup?
I would recommend clearly defining our protection needs and public-facing services from the start so the setup can be aligned with our environment. If security and reliable support are important for our organization, Radware Cloud WAF Service is a strong option to consider.
What about the implementation team?
Our only relationship with the vendor is as a customer.
What was our ROI?
I have seen a return on investment with Radware Cloud WAF Service mainly in terms of time saved, lower operational risk, and better protection of our public-facing services.
Which other solutions did I evaluate?
Before choosing Radware Cloud WAF Service, we also evaluated other well-known options such as Cloudflare, Akamai, and Imperva.
What other advice do I have?
Radware Cloud WAF Service is deployed in a public cloud environment. I would rate this review as a ten out of ten.
Cloud security has protected our client websites and blocks injection and zero‑day attacks
What is our primary use case?
The main use case my organization has for Radware Cloud WAF Service is the protection of websites. A concrete example of how my organization uses Radware Cloud WAF Service to protect these websites is that the platform is protected by hardware against attacks such as SQL Injection.
What is most valuable?
Radware Cloud WAF Service is very good, and there are various features such as DDoS for blocking mass attacks. The best features offered by Radware Cloud WAF Service include that it is SaaS. The features I consider to be the best include a user-friendly interface, very good support, fast response times, and very advanced tools for blocking Zero-day attacks. The positive impact of Radware Cloud WAF Service on my organization is the defense of the websites of our clients, since hackers constantly attack the websites and Radware Cloud WAF Service protects our websites. Since using Radware Cloud WAF Service, we have experienced measurable benefits such as the blocking of SQL Injection, XSS, RFI, LFI, and various injection attacks.
What needs improvement?
An aspect that could be improved in Radware Cloud WAF Service is having more reports. I would prefer that part to be improved by having the data presented in charts and more visual dashboards in order to have a more accurate analysis of what is happening in real time.
For how long have I used the solution?
I have been using Radware Cloud WAF Service for two years.
What do I think about the stability of the solution?
I consider Radware Cloud WAF Service to be a stable solution.
What do I think about the scalability of the solution?
I have not needed to scale the initial service yet, as it still meets my needs.
How are customer service and support?
I would rate Radware's customer support for Radware Cloud WAF Service as very good. On a scale from one to ten, I would rate customer support a ten.
Which solution did I use previously and why did I switch?
We used other solutions before Radware Cloud WAF Service, and then we migrated to Radware.
Which other solutions did I evaluate?
Before choosing Radware Cloud WAF Service, we evaluated other options, considering it being SaaS in the cloud because of the ease of configuration and maintenance.
What other advice do I have?
I rate Radware Cloud WAF Service a ten overall. I give it a ten because I appreciate the platform, the support, the blocking capabilities of the tool, the features, the infrastructure, and the ease of use. I would advise other professionals considering using Radware Cloud WAF Service that it is very good, very fast, and very simple to understand and configure, although I do not have information about the price.
Easy and Effective Securing of Our Applications
What do you like best about the product?
I really appreciate the efficiency of Radware Cloud WAF in protecting applications. Its ease of use is a big advantage, as is the availability of technical support, which makes the onboarding process quite easy.
What do you dislike about the product?
There are certain bugs in the admin console that can be improved. Sometimes, the admin console does not show the settings that are actually applied.
What problems is the product solving and how is that benefiting you?
I use Radware Cloud WAF to protect our online applications against attacks and data exfiltration attempts, as well as for DDOS protection.
Adaptive ML Protection with 24/7 SOC Support in One Cloud Platform
What do you like best about the product?
From a customer perspective, the behavioral-based detection and machine learning capabilities make a clear, noticeable difference. The platform adapts to our application traffic patterns, which has significantly reduced false positives compared with the more static, rule-heavy WAF solutions we’ve used in the past. As a result, we spend less time tuning policies and more time focusing on strategic security initiatives.
Another major advantage is the fully managed service model. The 24/7 SOC support and proactive monitoring give us confidence that threats are being addressed in real time, even outside of business hours. That level of responsiveness is critical for protecting customer-facing applications.
We also appreciate the integrated approach. Having WAF, API protection, bot mitigation, and L7 DDoS protection consolidated into a single cloud platform simplifies our architecture and vendor management. It has improved visibility and reduced complexity across our security stack.
Overall, Radware Cloud WAF delivers effective protection with strong operational efficiency, which is exactly what we were looking for.
What do you dislike about the product?
One challenge is the platform’s learning curve and overall complexity. Configuring fine-tuned policies and fully understanding the feature set takes time and expertise. For teams without dedicated WAF specialists, getting the most out of advanced controls (such as customized behavioral policies or bot-mitigation tuning) can be resource-intensive.
Another concern is visibility and the reporting experience. While Radware provides robust telemetry, some users find the dashboards and analytics less intuitive and harder to tailor to business-specific reporting needs than competing tools with more user-friendly UIs. As a result, incident analysis and executive reporting can take longer than expected.
A third point is alert volume and the tuning overhead early in deployment. Even though machine learning can reduce false positives over time, the initial tuning phase may generate a high number of alerts that still require manual review, which can be burdensome for lean teams.
Finally, because this is a managed cloud service, there is less direct control over the underlying infrastructure and rule engines than with self-hosted or appliance-based options. For customers who want tight control over every aspect of policy deployment and performance optimization, this service model may feel somewhat restrictive.
What problems is the product solving and how is that benefiting you?
Ease of Use:
The platform delivers comprehensive protection, but the interface can feel complex at first. If you’re already familiar with web application security concepts, it’s manageable. For less experienced users, some menus and options take time to understand and navigate confidently. Usability improves noticeably once you’ve spent time in the platform, but it isn’t immediately intuitive.
Ease of Implementation:
Implementation was straightforward for the basics, such as pointing DNS and enabling protection. That said, fine-tuning policies to match our application’s normal behavior took more effort than we initially expected. The initial setup phase also ran longer than planned because we focused on minimizing false positives.
Customer Support:
Radware’s customer support and managed service responsiveness have been strong. The 24/7 support model, along with proactive monitoring, helps ensure issues are addressed quickly. When we had questions about specific attack types or needed policy recommendations, their team provided timely, practical guidance.
Frequency of Use:
We use the platform regularly, mainly to review alerts, adjust policies, and check reports. Our security team accesses the dashboard daily, and the alerting cadence has become more reasonable as the system has adapted to our traffic patterns.
Number of Features:
Radware Cloud WAF includes a broad feature set, including core WAF protections, API security, bot mitigation, L7 DDoS protection, and behavioral analytics. The overall feature list is extensive and aligns well with enterprise security requirements. Some of the more advanced capabilities, such as detailed behavioral policies, become especially valuable once you understand how to use them.
Ease of Integration:
Integration with our DNS, SIEM, and monitoring stack has been solid. We did need to adjust some internal workflows to fit Radware’s event formats, but the available APIs and documentation made that workable. Overall, we didn’t run into any major blockers during integration.
Problems It Is Solving and the Benefit:
Radware Cloud WAF addresses several key challenges for us. It blocks application-layer attacks (e.g., OWASP Top 10) in real time, which reduces risk without requiring constant manual intervention. Its behavioral learning and adaptive policies help reduce false positives over time, increasing confidence in alerts and cutting down on noisy events. The managed service model also means expert support is monitoring and tuning in the background, which reduces the operational burden on our internal team. In addition, the integrated bot mitigation and API security help protect against automated abuse and API-targeted threats that our legacy tools didn’t handle well.
Overall, the solution strengthens our security posture, reduces manual workload, and improves visibility into application threats that we previously lacked. There is a learning curve and some complexity in policy management, but for us the operational and security benefits outweigh those challenges.
Reliable and Scalable Protection, Slow Initial Support
What do you like best about the product?
Well, the main thing is that it is stable and reliable in production, that is one of its advantages. Mitigation is quick and automatic. It also helps us have good visibility of the traffic.
What do you dislike about the product?
I think the support is a bit slow, but once they provide the support, it's quite good. The first interaction is a bit slow.
What problems is the product solving and how is that benefiting you?
I use Radware Cloud WAF to protect against DDoS attacks, mitigate automated attacks and malicious bots. It reduces the risk of downtime, improves our security posture, and allows for quick incident responses. Additionally, it is scalable and provides good traffic visibility.
Security Without Infrastructure, Configurable Improvement
What do you like best about the product?
What I like the most is that Radware Cloud WAF provides me with a level of security and is also a solution that does not require infrastructure.
What do you dislike about the product?
I feel that the configurations could be a bit more comprehensive, and not require so much support.
What problems is the product solving and how is that benefiting you?
Radware Cloud WAF protects me against web attacks, offers security, and requires no infrastructure.
Efficient Web Protection
What do you like best about the product?
I like that Radware Cloud WAF protects me and my web portal is not exposed. Additionally, I highly value that it is a cloud solution and does not require infrastructure.
What do you dislike about the product?
I don't like that the licensing is per application so much. I would prefer it to be perhaps by bandwidth, and not only by application. The first one was a bit slow, but the following ones, once you get the hang of it, are extremely fast.
What problems is the product solving and how is that benefiting you?
Radware Cloud WAF protects my main web pages from attacks, ensuring that my portal is not exposed. I like that it is a cloud solution that does not require infrastructure.
Effective Web Protection with Simple Integration
What do you like best about the product?
I like the easy way to integrate Radware Cloud WAF.
What do you dislike about the product?
The number of portals to add. Licensing is expensive.
What problems is the product solving and how is that benefiting you?
It protects me against the main attacks, such as the OWASP top 10.
