Our use cases were varied. We had front-facing applications, message brokers, API gateways, legacy applications running on RPC, and platforms. We used New Relic for instrumentation, and we discovered different metrics using it.
New Relic: the Observability Platform
New RelicExternal reviews
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Easy-to-use, simple look and feel
What is our primary use case?
How has it helped my organization?
What is most valuable?
The best feature of New Relic is its simple look and feel, making it easier to use than other tools.
What needs improvement?
One thing New Relic needs to improve is the user data schema. It wanted us to move from version one to version two, but that was difficult because we wanted to do single sign-on, and it couldn't support our Ping Identity platform. That's something New Relic needs to work on.
Another issue I have with New Relic is its suite licenses. It has a two-tier system: the full-stack observability, which requires a suite license, and the free version, which doesn't offer any peer review capabilities. It needs to change because having a suite license for a user who can only view the post-stack, not even the curated view, is a big no-no. Dynatrace or SAP don't have this issue.
I should point out one more thing about New Relic. We use it with OpenShift, and one of the issues we faced was that New Relic required root access, which was a concern because no admin in the world would give any third-party vendor root access. However, they seem to have corrected this in the next version.
For how long have I used the solution?
I have been using New Relic for three years. We're using version 8.0.
What do I think about the stability of the solution?
It has its limitations, but it is a stable solution.
What do I think about the scalability of the solution?
It is a cloud-based solution, so the platforms automatically scale.
How are customer service and support?
We struggled with the support.
Which solution did I use previously and why did I switch?
We are currently using Dynatrace. We have moved away from New Relic because of its shortcomings – the user data schema. They had two versions, and we couldn't group different entities under version one. For example, our enterprise applications are numerous, including activation, OSS, BSS applications, and so forth.
What's my experience with pricing, setup cost, and licensing?
It is an expensive solution. The licensing scheme is based on users having to have full stack observability, and there is no free version for non-seat license users to access what they want to see. I believe it's an expensive tool. They were not like that a couple of years back. Their new licensing scheme is based on full-stack capabilities; many clients would not like it. I would rate the licensing model a four out of ten. It is a very poor licensing scheme.
What other advice do I have?
It works well, and it has a very good look and feel to it. However, it also has its limitations. So some clients may like it. That's why they will be willing to pay more for New Relic compared to any other API. It's fine.
Overall, I would rate the solution an eight out of ten.
Highly customizable and useful monitoring tool
What do you like best about the product?
It has robust integrations with other tools and platforms and can be combined with Azure and AWS to monitor all critical information end-to-end.
What do you dislike about the product?
Due to the many functions, knowledge is required for customization, and it is challenging to set important indicators and monitoring targets with the skills of engineers alone, so a wide range of expertise is needed if there is only one person in charge.
What problems is the product solving and how is that benefiting you?
By using it to monitor error performance in Our web application, you can quickly identify the cause of slow queries and check the error content on New Relic, which can be used for investigating the cause of errors and long-term performance tuning. I use it as a handy tool.
Better insight into the product via new relic
What do you like best about the product?
Getting started with New Relic is refreshingly simple. The integrations are extensive enough that we rarely hit a use case it couldn't handle. More importantly, the observability it provides has genuinely changed how our team makes decisions — we're no longer flying blind in production.
What do you dislike about the product?
Memory usage is an area that needs attention. When tracing code that runs in loops with complex, deeply nested objects, the agent holds the full object graph in memory — eventually leading to OOM errors or stack overflows. We hit this repeatedly across multiple workflows and had to disable tracing on those flows entirely, significantly reducing our visibility. A mechanism to cap object graph depth or stream rather than hold trace data would make the tool much more viable for complex, high-throughput applications.
What problems is the product solving and how is that benefiting you?
As I mentioned earlier, it helps bring better observability. It provides insights into the product that helps optimize it based on this information, rather than just trying to optimize by trial. This helped us to trace a request origin across different front ends and UI interfaces that our product supports. This lead to understand the complete request flow end-to-end and thereby helping to take corrective actions where needed.
An analytics-oriented solution that is both stable and scalable, packed with a diverse range of features
What is our primary use case?
We use New Relic to generate log management, like the different kinds of logs and alarms, and automate the same easily.
What is most valuable?
The versatility of the solution is its most valuable feature. It offers features like user behavior and user experience monitoring besides log management in one suite. When comparing it with other tools, other tools are primarily focused on only the management or only user behavior, but New Relic has both features.
What needs improvement?
The initial setup can be made easier. Like Mixpanel, New Relic can also have a step-by-step guide for the setup process. It needs slight improvements to be made in the user experience.
For how long have I used the solution?
I have been using New Relic for two to three months.
What do I think about the stability of the solution?
It is a stable solution. I rate it eight out of ten.
What do I think about the scalability of the solution?
It is a scalable solution. I rate it eight out of ten.
How was the initial setup?
The initial setup was simple, but it can be made easier. I rate it seven out of ten. I did not deploy it a hundred percent because I was testing it out. The solution was deployed on the cloud.
What other advice do I have?
I will recommend the solution, especially for a large product. So that one can have complete monitoring from the front-end tool and back-end server side.
I rate the overall product an eight out of ten.
Easiest apm to set up and run
What do you like best about the product?
The ease of set up was amazing. Just a few steps and I was good to go. Especially their documentation coverage on different systems is quite thorough.
The product is easy enough to understand and vastly improves observability
The product is easy enough to understand and vastly improves observability
What do you dislike about the product?
The documentation for advanced features is not that detailed. A bit more work on documentation like adding examples would really help.
This is only limited to documentation of advanced features though
This is only limited to documentation of advanced features though
What problems is the product solving and how is that benefiting you?
We didn't have reliable observability in our infra and this made error reporting somewhat opaque for us.
Having new relic monitoring everything makes the identification and rectification really important for us.
Having new relic monitoring everything makes the identification and rectification really important for us.
Complicated, but immensely helpful
What do you like best about the product?
Apdex incident reports for performance degradation are helpful in identifying issues. This is particularly helpful following deployments or changes to sites.
Synthetics helps in automating uptime checks, running scheduled jobs/test etc.
The integration is included for many of our hosting partners so that's a plus as well.
Synthetics helps in automating uptime checks, running scheduled jobs/test etc.
The integration is included for many of our hosting partners so that's a plus as well.
What do you dislike about the product?
There's a lot of information and views, and it can be challenging to find the right view to get the statistics, error logs etc. that you want. This is particularly true for new users or if you only use it occasionally.
What problems is the product solving and how is that benefiting you?
Alerts for performance degradation, scheduled jobs, uptime monitoring, synthetics
Awesome observability tools
What do you like best about the product?
Fast way to get information about deployed code in production
What do you dislike about the product?
It can be high cost in case you want all the team with complet access
What problems is the product solving and how is that benefiting you?
Keep the team update with alerts about error in the code, and great tool to follow how new code is woking, early detection of errors, timings and alerts
K2 Security Platform Review
What do you like best about the product?
K2 Security offers an easy-to-use application Workload Protection Platform, that safeguards web applications and container workloads from advanced attacks and provides real-time zero-day attack prevention.
What do you dislike about the product?
Support system is not the best and has a huge scope for improvement.
What problems is the product solving and how is that benefiting you?
K2's innovative solution is highly accurate and generates no false alerts, effectively preventing breaches resulting from zero-day attacks and significantly reducing overall security costs.
Exploring users redemption issues as a customer support agent
What do you like best about the product?
New Relic provides real-time visibility into the performance of your applications and infrastructure, allowing you to quickly identify and resolve issues.The New Relic app allows for collaboration among team members, enabling better communication and faster issue resolution.
What do you dislike about the product?
I can tell you that New Relic is a well-respected and widely used application performance monitoring tool that has many useful features and benefits for businesses and organizations. However, like any software or service, it may not be the right fit for everyone, depending on their specific needs and requirements.
What problems is the product solving and how is that benefiting you?
New Relic helps to identify and diagnose application performance issues, such as slow page load times, high error rates, and long response times. New Relic provides insights into how applications and infrastructure are performing at scale, helping organizations to identify and resolve issues related to growth and expansion.
To identify and troubleshoot issues that customers are experiencing
What do you like best about the product?
It is a powerful application performance monitoring tool that provides real-time insights into the performance of applications, servers, and databases, it's allowing me to quickly identify and troubleshoot issues.
What do you dislike about the product?
One thing I dislike about New Relic is its user interface, which can be overwhelming and confusing, particularly for new users. The platform has a lot of features and options, which can make it difficult to navigate and find the information that you need.
What problems is the product solving and how is that benefiting you?
It provides real-time visibility into the performance of our digital services, which can help me identify and troubleshoot issues more quickly and also helps me identify trends and patterns in customer behavior, which can inform our support strategies and improve the efficiency and effectiveness of our support team.
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