Freshdesk Omni
Freshworks Inc.External reviews
3,546 reviews
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External reviews are not included in the AWS star rating for the product.
Easy to use Ticketing Platform with regular Feature updates
What do you like best about the product?
Freshdesk is an easy to use, user-friendly Ticketing platform that can be setup in under a few hours and used to simplify customer Service. I love the fact that Freshdesk is easily integrateable with multiple sub-systems and provides the flexibility of using it in multiple channels like the PC, and having a dedicated mobile App. The product brings with it the power of analytics and other Plug-ins supported by multiple vendors that can help your data flow in and out of the system seamlessly.
What do you dislike about the product?
Freshdesk as a platform provides the ease of use and there isnt anything that I dislike about the software.
What problems is the product solving and how is that benefiting you?
Freshdesk helps us bring in Customer Support requests, customer reachouts, Incidents and Escalations from Multiple channels and enables our team to ensure that no customer's query goes unanswered. The intelligent automation rules in the product ensure that
Recommendations to others considering the product:
FreshDesk has come up with a newer version of the product that is super user friendly. The parent company Freshworks provides multiple solutions like a CRM, Applicant tracking Platform, a Call Center Software, and a conversion optimization suite that can be easily integrated across their other applications. Freshdesk is quite the wow software that is a must have if you are managing multiple customers and would require data to seamlessly flow into multiple systems.
Works for communication purposes
What do you like best about the product?
Overall it works like an email system, so I am able to communicate with customers and contractors.
What do you dislike about the product?
Sometimes it's hard to find past communications, it's not great with search results
What problems is the product solving and how is that benefiting you?
We can communicate with our users without giving them our personal work emails.
Much easy than I thought
What do you like best about the product?
I would like to say easy to set up, easy to use.Very good job I really see its helps us manage our customer support needs. Which is good and safe my time.In one clock i have my team in one place. So nice to comunicate with.Really good I like it.
What do you dislike about the product?
Thanks God I don't have any bad comments. So i can't say something really bad to use it.With install or working i don't have any problem but if you have some they have good customer support.
What problems is the product solving and how is that benefiting you?
Allows my agents to process applications, without interfering with each other. And do not worry about the fact that several employees respond to the same message, as everyone will be able to see who is working on this or that folder at the moment.So really helps.
Recommendations to others considering the product:
I think its just a plus if you have on your device program like Freshdesk. Will make you to concentrate more on other things.Its better to have than just think to start use.
The best help desk software
What do you like best about the product?
Very easy to use,. The support is great
What do you dislike about the product?
Not that I know of. Maybe I am yet to see
What problems is the product solving and how is that benefiting you?
For ticketing and project management
Very awesome Saas support system
What do you like best about the product?
The auto reply feature is awesome. It gives us more freedom to focus on prioritizing that giving assurances.
What do you dislike about the product?
Branding limitations make it hard to change a lot to suite our branding.
What problems is the product solving and how is that benefiting you?
We have solved customer relationship management issues with Freshdesk. It helps us quickly prioritize customers according to the severity of their issues.
Recommendations to others considering the product:
I would recommend Freshdesk to startups looking for customer relationship management or support software.
Great Helpdesk Tool
What do you like best about the product?
Freshdesk helps you to build a support system quickly, and let you to custom it in a very simple and intuitive way.
What do you dislike about the product?
Some bugs with live chat.The collision agent system is a bit slow.
What problems is the product solving and how is that benefiting you?
Freshdesk provides us a great communication tool with our customers.It allows us to integrate different communication channels in a simple way.
Recommendations to others considering the product:
Freshdesk has a simple and intuitive interface and a great support team.
Best customer support software
What do you like best about the product?
Like more Chat within a ticket with Team, Which help us to track with individual ticket and assign responsibility accordingly
What do you dislike about the product?
It would be good if better template has been added.
What problems is the product solving and how is that benefiting you?
If you are looking great service are fair price then Freshdesk for you.
Recommendations to others considering the product:
If you are looking for unified service for handling issue escalation journey then Freshdesk is one of good option.
Nice software for customer management
What do you like best about the product?
I love the user interface and the ticket managing system. You can assign tickets and tasks to other users seamlessly.
What do you dislike about the product?
No workflow included....i mean the exact feature needed for change management.
What problems is the product solving and how is that benefiting you?
Customer ticketing, customer support, ticket tracking
Recommendations to others considering the product:
Test it thoroughly first.......then see if it meets your requirements. For me it does!
VIPKID teacher loving Freshdesk!
What do you like best about the product?
I have been using Freshdesk for Vipkid for almost a year now and love it. It is easy to maneuver and helpful for teachers in our community.
What do you dislike about the product?
I would rather have a search page rather than have it at the top of the current page. This makes it difficult when I try to search multiple threads and I can only click on one, then I have to go back and search again.
What problems is the product solving and how is that benefiting you?
I have been able to answer questions about the policies of the company and create tickets to ask them questions through this website. It is great!
Great for big companies!
What do you like best about the product?
Freshdesk's layout is very clear and easy to follow. I can find what I need and can communicate easily.
What do you dislike about the product?
Very pleased with this system. A chat feature would be helpful.
What problems is the product solving and how is that benefiting you?
Communication with other people I work with. I can communicate with the whole group or with individuals
Recommendations to others considering the product:
Take time to explore every opportunity on this site. It will help you communicate with a large number of people.
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