Freshdesk Omni
Freshworks Inc.External reviews
3,545 reviews
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External reviews are not included in the AWS star rating for the product.
Simplies life
What do you like best about the product?
Easy access to customer enquiries and prior communication
What do you dislike about the product?
Having to prove I'm not a robot so often
What problems is the product solving and how is that benefiting you?
Easy access to all communications and ability to rectify customer complaints
Freshworks provide a really good tools to increase each more our business with good experiences.
What do you like best about the product?
Flexibility, agility and velocity do implement and cotinuous improving our business chalenge.
What do you dislike about the product?
I have no subjects on this point of view
What problems is the product solving and how is that benefiting you?
For conversational platform and solve tickets.
Freshdesk - Coopercompany
What do you like best about the product?
Ease of use and value of licensing.
What do you dislike about the product?
International Support (technical support with a team in Brazil would help a lot).
What problems is the product solving and how is that benefiting you?
Customer Service.
Content specialist in fintech and had experience in customer service
What do you like best about the product?
Simple, easy, helpful, have many options
What do you dislike about the product?
Sometimes the reports takes too long to download
What problems is the product solving and how is that benefiting you?
Solving extracting data and analys it and contact with user easy
Tool is really nice
What do you like best about the product?
The interface is really nice and easy to operate.
What do you dislike about the product?
Reports are less and we need to fetch different reports.
What problems is the product solving and how is that benefiting you?
Customer Interaction.
Freshdesk is an amazing CRM
What do you like best about the product?
Easy to use and modify.
useful for bulk data
useful for bulk data
What do you dislike about the product?
Lags a lot and it refreshes sometime glitches
What problems is the product solving and how is that benefiting you?
Connecting with the learners to resolve queries
Great ticketing service through freshservice
What do you like best about the product?
Very easy for agents and end users. Simple workflow building.
What do you dislike about the product?
Hard to control in a GMP environment. Hard to lock-down with respect to permissions control.
What problems is the product solving and how is that benefiting you?
Easy to use for end users and easy to build workflows.
Fresh desk never cause any problem while working
What do you like best about the product?
Easy to use and helps to complete our task quickly
What do you dislike about the product?
Nothing as such which I dislike about freshdesk
What problems is the product solving and how is that benefiting you?
Understanding consumer issue easily and solve it on time
Freshdesk Game-Changer for Our Customer Support
What do you like best about the product?
I love the automation features that streamline repetitive tasks, allowing our team to focus on what really matters—customer satisfaction
Implementation is very easy
Implementation is very easy
What do you dislike about the product?
While Freshworks is powerful and some features have a learning curve.
What problems is the product solving and how is that benefiting you?
Enhanced ticket management has led to quicker response times, averaging just 60 seconds.
Really pleased with the Freshworks. Amazing support and service!
What do you like best about the product?
The implementation and support were amazing. Even after using the product for over 5 years, I am still pleased with the decision. We recently took on chat bots which have also helped deflect over 40% of contacts.
When we require support, we receive prompt responses and resolutions.
When we require support, we receive prompt responses and resolutions.
What do you dislike about the product?
I do not find any dislikes about the product it self, however, some functionalities could improve such as canned responses having customised rules which would then auto-populate ticket fields. This would save front-line staff time on filling these in manually.
I have provided this as feedback since we joined over 5 years ago but it does not appear to be a major part of improvement for Freshdesk.
I have provided this as feedback since we joined over 5 years ago but it does not appear to be a major part of improvement for Freshdesk.
What problems is the product solving and how is that benefiting you?
Making sure all customer contacts are within a single view platform. This means the team can spend less time manoeuvring around various systems and provide efficient support.
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