Freshdesk Omni
Freshworks Inc.External reviews
3,552 reviews
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External reviews are not included in the AWS star rating for the product.
Cloud based option to provide customer support to your clients
What do you like best about the product?
Freshdesk provides in-built email to ticket conversion. It allows you to automate several tasks. It has multi-channel, multi-product and multi-brand support. It has a built in self-service portal.
What do you dislike about the product?
Freshdesk may sometimes send the same email twice. It does not provide built-in data import and export facility either. It does not have in-built formatting options either.
What problems is the product solving and how is that benefiting you?
Freshdesk has a free trial. It has support for different devices. It has a clean user interface. It provides emails, voice calls and chats.
Possibilities
What do you like best about the product?
Lots of potential for customization and possibilities to make exactly what you want
What do you dislike about the product?
Complicated subscription plans
Not a lot of documentation
Not a lot of documentation
What problems is the product solving and how is that benefiting you?
Incident, request and change management! Customer friendly Portals and solutions has been very appreciated
Outstanding tool
What do you like best about the product?
I like the simplicity of Freshdesk, it makes it very easy to manage and configure it. Our team of agents can interact easily with the client, as it centralizes communications. Receives inquiries from different channels, mainly chat and email. The helpdesk automates tasks and makes our workflow more effective.
What do you dislike about the product?
Freshdesk is the tool we need. I have no complaints regarding its operation.
What problems is the product solving and how is that benefiting you?
It allows us to solve problems more quickly. Freshdesk allows us to automatically distribute the tickets, preventing two agents from taking the same ticket. It makes us more effective.
Recommendations to others considering the product:
Freshdesk is the right solution for companies that want to optimize customer support.
Amazing HelpDesk Software thats Actually easy to Use!!
What do you like best about the product?
The most helpful aspect of Freshdesk is the GUI. It has the most user friendly interface allowing for a quick training process and ongoing consistent support there after.
What do you dislike about the product?
As of current my team has yet to come across any downsides with Freskdesk. Their Support team has been able to quickly resolve any issues we may have experienced.
What problems is the product solving and how is that benefiting you?
My team uses Freshdesk as a ticket support solution for property managed sites across the nation. It has been a great resource to quickly and efficiently gather all concerns for quick solution.
Recommendations to others considering the product:
I would absolutely recommend this software, in the least give the Trial a try. It is incredibly user friendly and the functionality more than accommodates our company needs.
Freshdesk Easy to Use
What do you like best about the product?
Freshdesk is simple and easy to use and can be rolled out very quickly and effectively.
What do you dislike about the product?
Not able back date tickets. You have to put in tickets on the exact day they happened. Can not go in and back date
What problems is the product solving and how is that benefiting you?
Helps our 1 man IT team manage a variety of tech support issues effectively and in an organized manner.
Recommendations to others considering the product:
Make sure you know how many agents you want so you can get the most accurate pricing available.
FreshDesk is getting better
What do you like best about the product?
The product is very easy to setup and easy to use and the support is always available. There are many improvements being deployed and many coming.
What do you dislike about the product?
The industry does not have many people connecting to FreshDesk found myself writing new APIs and codes to connect other applications and to enhance the applications.
What problems is the product solving and how is that benefiting you?
Everyday operations and support.
Recommendations to others considering the product:
Great Product very inexpensive .
Freshdesk, a new perspective of helpdesk.
What do you like best about the product?
-It is centralized in everything related to service channels such as; voice call, email, voice call, chat.
-The control panel is friendly, which makes the experience simple.
-The reports have a good presentation.
- To measure the performance of help desk personnel is practical.
-The control panel is friendly, which makes the experience simple.
-The reports have a good presentation.
- To measure the performance of help desk personnel is practical.
What do you dislike about the product?
Notices to staff are redundant are sent again and again is usually a little uncomfortable.
What problems is the product solving and how is that benefiting you?
Unquestionably improves the productivity and performance of the helpdesk personnel, which positively affects an optimal level of customer service.
Recommendations to others considering the product:
For your company or organization, it is really positive. It is recommended that they have Freshdesk, they will not regret it.
Very good ticketing system
What do you like best about the product?
Freshdesk is a very complete solution for those who are looking for a simple software for management of your tickets.
What do you dislike about the product?
Some features are missing if you compare it to other competitors, but overall its a good software.
What problems is the product solving and how is that benefiting you?
Management of tickets, organization problems
Recommendations to others considering the product:
Its a very good software. Give it a try!
Best customer oriented cloud based helpdesk
What do you like best about the product?
Freshdesk is best cloud based helpdesk that aides in building customer feedback which are managed in form of tickets / calls thus helping us to know our customer better.
It integrates with emails, outlook , calender and user interface is very good and simple to understand, it adds on ability for customers to marks their tickets as completed .
Customer can directly chat with support staff and acknowledge their issues are handled at priority.
It integrates with emails, outlook , calender and user interface is very good and simple to understand, it adds on ability for customers to marks their tickets as completed .
Customer can directly chat with support staff and acknowledge their issues are handled at priority.
What do you dislike about the product?
Nothing in common but notification process needs to be improved and for advance fearures price is not on higher side , we are at blossom level earlier.
What problems is the product solving and how is that benefiting you?
Through freshdesk we have categorised issues / tickets /customer issues as internal variance , customer variance , production issue and change orders which helps us to prioritise our work and provide better work to customer and getting their feedback via providing live updates
Recommendations to others considering the product:
In order to manage customer and their issues simply freshdesk is best .
Amazing automation of ticket handling process!
What do you like best about the product?
It has made tjhe ticket handling a breeze. Before this, our organization didn't have any standard ticket and request handling platform in place and that was really a painful process. But ever since we started using freshdesk support for automation of ticket creation and handling process, we have never looked back!
What do you dislike about the product?
I really don't dislike anything here. Just that not all services are available unless u pay and that is pretty much justified for how extensive this tool is, so in all I really like this.
What problems is the product solving and how is that benefiting you?
We have been using this to automate the ticket handling process in our organization via a slack channel and also via calling integration.
Recommendations to others considering the product:
It is an amazing way to get work done on the support side. Your team would love the automation and slack integration.
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