Freshdesk Omni
Freshworks Inc.External reviews
3,552 reviews
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External reviews are not included in the AWS star rating for the product.
Freshdesk gives the perfect interface for support desks
What do you like best about the product?
Indeed, these isn't several (so few) cases like a web-based software that cause workers to collapse or blockade. Every day it works perfectly. It's good yet not too complex, so it's easy to be using. So Most staff can navigate through the scheme without using supporting documents. The actual appearances of the curriculum are extremely good with simple-to-use filters and help IT clients demonstrate the particular design needed for all sites. From their respective advantages, the cards image and panel view are selectable.
What do you dislike about the product?
As per the code, we can make it very useful to load pictures, in particular for fast and easy shipping, that don't need to be connected to the files so as to provide an enhanged support system core, including content available to check a company's service via email.
What problems is the product solving and how is that benefiting you?
It is not only used at departmental level in the entire organization. It is primarily used it as an empirical structural support for monitoring user requests. Any other features of the framework just have not been included, like knowledge bases or forums. It solves the issue of having a great tracking system, which can easily track user requirements and can delegate requests to clients or even other transformational leadership as a process. You can not only track requests and also add track notes to each application.
Recommendations to others considering the product:
It is ideal for organizations that should not be so complex and difficult to configure/manage for use! It will be able to run that service because this is a web-based Cloud solution, but it doesn't need a system manager to run the arrangement in the database.
FreshDesk: The Centralized System For Customer Support
What do you like best about the product?
What I absolutely like about FreshDesk is hos simple and easy it is to use. The control panel is fluid, and contains all the useful features for optimal customer support from ticketing management to priority levels.
What do you dislike about the product?
To be sincere, at this moment I have no real dislike for this amazing software. A recommendation would be to offer further social media integrations and CRM management integrations.
What problems is the product solving and how is that benefiting you?
With FreshDesk, at the company, we tried to manage an increase in customer support and support quality. Thanks to this amazing software, we managed to increase of customers' satisfaction rate and boosted our monthly revenues.
Recommendations to others considering the product:
I recommend to any business looking to automate and professionalize their customer support department.
Love FD! :)
What do you like best about the product?
Easy to use, email integration helps to speed up processes very much. App for iPhone allows you to receive all notifications you decide you need to know about. Without Excel exports (I can define based on every property) - I simply could not do my job efficiently.
What do you dislike about the product?
When filtering based on period - it would be nice to be able to select a date and not to "wheel" back to the date you need to start your range from.
What problems is the product solving and how is that benefiting you?
Everything! From support, to change request - up to smaller projects.
Recommendations to others considering the product:
I would gladly recommend!
User friendly
What do you like best about the product?
It's user friendly and it helps to seek the information at one place
What do you dislike about the product?
Nothing as such at the moment will keep you posted on this
What problems is the product solving and how is that benefiting you?
We create ticket and store information of customer all the doc's are in one place it's user friendly for email purpose as well
Recommendations to others considering the product:
Yes will surely recommend it's a user friendly software where you can collate all the data safely which is very helpful to review in one place like a templates
Excellent service management platform
What do you like best about the product?
Affordable, Integration, Scalability, No need of technical knowledge.
What do you dislike about the product?
There is nothing I dislike about this product
What problems is the product solving and how is that benefiting you?
We used this freshdesk to get tickets from our customers. So easy to integrate with the portals and mobile applications. Great ROI of over 40% in two years
very helpful in creating internal escalations as well as reply to customers on email.
What do you like best about the product?
We can reply to customers on email as soon as we get an update
What do you dislike about the product?
Nothing to dislike it is good so far and I love it
What problems is the product solving and how is that benefiting you?
Answering customers questions via email.
Freshdesk - Better way to support customers online
What do you like best about the product?
Freshdesk is straightforward to use and offers many features that can be customized to meet the business requirements. The ability to add multiple collaborators to support large numbers of our customers online in less time is what I love the most about Freshdesk.
What do you dislike about the product?
While being on a minimal plan, some integral features are only available for the most premium plans. Furthermore, it does not have its inbuilt project management board.
What problems is the product solving and how is that benefiting you?
FreshDesk is a robust customer-supporting tool. We use it to support our customers online in a collaborative way, and this way, we can satisfy and retain them.
Best platform for customer service
What do you like best about the product?
All social messaging apps can be integrated into single platform.
What do you dislike about the product?
The User Interface isn't much friendly. I believe a lot can be improved in terms of User Interface.
What problems is the product solving and how is that benefiting you?
Able to communicate our customers and resolve their queries at much faster pace.
A sensational and outstanding Help Desk solution.
What do you like best about the product?
This tool makes it easier to offer support to all customers/clients visiting our websites.Its easy to engage with our customers more effectively using this tool.Enahnce ease of live chatting with our customers.
What do you dislike about the product?
I have nothing to complain because this tool suits best all our needs.
What problems is the product solving and how is that benefiting you?
Customers support service is best with Freshdesk.Offers effective self-service to our customers.
Recommendations to others considering the product:
I highly recommend this tool as it provides amazing customers service.
Freshdesk doing wonders
What do you like best about the product?
The fact that freshdesk turns customers' emails, sms and calls into tickets makes it easier for managers or take records on agents performance. Freshdesk is easy to man and understand, it's not a complicated site. One can also escalate issues on Freshdesk and you can set SLA (service level adherence) by yourself as a company, thanks to FD. It also has a knowledge base section whereby you can save your product information, thus the agent will not struggle while handling customers' queries.
What do you dislike about the product?
Their price should be lowered, it's quite expensive even though they have a free trial when you first join.
What problems is the product solving and how is that benefiting you?
Handling customers' calls and Freshdesk has played a major role in keeping records and call logs.
Escalating complicated issues via Freshdesk to be handled by the relevant team in the company that am working for.
Escalating complicated issues via Freshdesk to be handled by the relevant team in the company that am working for.
Recommendations to others considering the product:
Freshdesk is an amazing platform for an organization especially in Customer service department. It really plays a major role.
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