Freshdesk Omni
Freshworks Inc.External reviews
3,545 reviews
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Freshdesk sets the standard for what a CRM system should be.
What do you like best about the product?
It is flexible and allows us to optimise it based on our organizational needs.
What do you dislike about the product?
It can be a bit intimidating with the amount of granular detail allowed in the settings.
What problems is the product solving and how is that benefiting you?
Consolidating several support portals into one central repository where staff can efficiently respond to stakeholder queries.
Helpful
What do you like best about the product?
This site has been extremely helpful for the volume of business we use and keeping staff organized.
What do you dislike about the product?
I don't like how it freezes and logs you out randomly
What problems is the product solving and how is that benefiting you?
This site has been extremely helpful for the volume of business we use and keeping staff organized.
Simple and powerful
What do you like best about the product?
Freshdesk is what I like about every service: it’s straightforward, easy to customize and yet simple to learn and use. It’s doesn’t need a complex training or a full team to manage a huge amount of tickets and templates.
What do you dislike about the product?
The introduction of AI is gadget so far and not very useful, let’s see in the future.
What problems is the product solving and how is that benefiting you?
Being able to get informations data from ticket submission and have automated responses by category
easy to handle to ticketing tool
What do you like best about the product?
easy to use for a beginner and quick navigation and can be easily used by a laymen
What do you dislike about the product?
fewer features as compare to Jira, like some ai features
What problems is the product solving and how is that benefiting you?
It's helped my organization to manage and document call conversation that we had as a tech support engineer at Queuebuster.
One of the simple IT ticket management solution
What do you like best about the product?
Freshdesk allows us to simply create the agents which will respond to the tickets.
The end users has to send out an email to the freshdesk specific email, via which a ticket will be created automatically on freshdesk side.
There are lots of options, filters that you can use, such as ticket category, assigned to, status, priority,etc. so that we can manage the ticket easily.
This ticketing tool can be used on Daily basis for all the ticket / issues management.
The end users has to send out an email to the freshdesk specific email, via which a ticket will be created automatically on freshdesk side.
There are lots of options, filters that you can use, such as ticket category, assigned to, status, priority,etc. so that we can manage the ticket easily.
This ticketing tool can be used on Daily basis for all the ticket / issues management.
What do you dislike about the product?
Nothing that I dislike about freshdesk service.
What problems is the product solving and how is that benefiting you?
Managing tickets got much simpler for us due to this tool, while keeping track of tickets, history etc. details
Freshworks is very simple and user friendly
What do you like best about the product?
The system is simple and easy to use! Allows for better interaction between agents
What do you dislike about the product?
Our organization uses freshdesk and freshservice and the communication between the two can be difficult.
What problems is the product solving and how is that benefiting you?
Autmomation and simplicity
Good page for support.
What do you like best about the product?
The optimization it offers, your page is very well optimized and you can provide more efficient support.
What do you dislike about the product?
That it does not offer connectivity features with other pages associated with our company.
What problems is the product solving and how is that benefiting you?
Connectivity with other pages. It would be good to integrate so that we know who our customers are and who are prospects.
My Freshdesk Experience
What do you like best about the product?
Multiple clients
Handle single client with multiple software group related separate ticketing system for large organisations
Handle single client with multiple software group related separate ticketing system for large organisations
What do you dislike about the product?
Having an issue on one primary email account. Sometime it irritate by manual ticket creation for different groups having some miss communication group info
What problems is the product solving and how is that benefiting you?
Freshdesk team will help and initial stage they are providing the enough of training to the user also helps the emergency tickets immediately
Great platform
What do you like best about the product?
I love how everything is one place and the AI features are very convenient.
What do you dislike about the product?
The cost of the AI features is a little pricey.
What problems is the product solving and how is that benefiting you?
The ability to assist multiple customers at a time and resolve their inquiries quickly and efficiently.
User friendly with a lot of customisations for support folks
What do you like best about the product?
The integrations between email, phone, chat, even different social medias and whatsapp is very seamless and convenient. Customer support is pretty good with Freshdesk.
What do you dislike about the product?
You require access to higher plans if you need to use some of the basic features, which is not very convenient.
What problems is the product solving and how is that benefiting you?
Freshdesk helps us solve critical part of the business.All customer queries, issues, complaints are raised here.
There are automation rules, tags, canned responses, etc that help in speeding the resolution time and a greater customer experience.
There are automation rules, tags, canned responses, etc that help in speeding the resolution time and a greater customer experience.
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