signNow
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Lower Price Than Competition, but Unreliable
What do you like best about the product?
We looked at several products before choosing SignNow and did so mostly based on price. They had the features we were looking for and were much cheaper than DocuSign, Adobe, and other e-signature applications we looked at. The workflow/routing functionality is really beneficial, especially if you don't have another solution at your organization that can manage workflows.
What do you dislike about the product?
SignNow is not nearly as polished as other products. We've been using it for a little over a year and thought some of the bugs might get worked out, but it performs identically today as it did a year ago. Most of the things are fairly minor, but they add up quick. For example, the tab stops are erratic and cause some headache for those filling out forms. Also the documentation is poor, in my opinion.
The biggest cause for concern though is the reliability and support of the product. The authentication portal is unavailable several times a week and this has been going on for weeks. When this happens, existing forms can still be filled out, but no new forms can be created or modified and form owners can not check on the status of forms. SignNow has phone and email support, but I've called the support line several times and am always instructed to leave a message and it is never returned. Also, emailing their support typically does not yield a response. I've emailed in about 20 times over the past year for different things and have received a response for five of them.
The biggest cause for concern though is the reliability and support of the product. The authentication portal is unavailable several times a week and this has been going on for weeks. When this happens, existing forms can still be filled out, but no new forms can be created or modified and form owners can not check on the status of forms. SignNow has phone and email support, but I've called the support line several times and am always instructed to leave a message and it is never returned. Also, emailing their support typically does not yield a response. I've emailed in about 20 times over the past year for different things and have received a response for five of them.
What problems is the product solving and how is that benefiting you?
We were trying to find a solution to handle electronic signatures, but really found the platform most beneficial for workflow management.
Recommendations to others considering the product:
Unfortunately this product is too unreliable to use. We would not purchase again, even though the price is attractive.
Quick Signatures, Subscription Discrepancies
What do you like best about the product?
I use SignNow for contracts and leases. I like the quick turnaround for signatures and appreciate the standardized system for collecting signatures.
What do you dislike about the product?
There is a huge disconnect between signing up on the web and through the App store. The subscriptions do not work the same. Also, when you have a document like a lease that is 30 pages and needs the same initials on each page, you can not copy the fields to all pages - you have to manually add every field on every page. Takes forever.
What problems is the product solving and how is that benefiting you?
I use SignNow for quick turnaround for signatures with a standardized system for collecting them.
Recommendations to others considering the product:
Be prepared for lack of support
only option for us, but very buggy
What do you like best about the product?
We needed a software that would allow for self-population. The purpose of Sign Now in our company is to create an online application for our staffing company. Because each page has the same information on it (Name, social, signature, date, etc) we didnt' want our employees to have to fill out the same info every single time. Sign Now accommodates that. When I label the field as "name" and then later make another field and label that one as "name," all my employee has to do is click the box and it automatically carries what was in the first "name" field over to the second. It makes it easy to fill out our 15page application in less than 20 minutes, especially as most of our employees can't touch type.
It took me 3 months of reviewing software to find Sign Now, and it was the only thing that allowed for both the self population, and for me to upload my 15-page PDF, and have it sent directly to my email afterwards.
It took me 3 months of reviewing software to find Sign Now, and it was the only thing that allowed for both the self population, and for me to upload my 15-page PDF, and have it sent directly to my email afterwards.
What do you dislike about the product?
It is very glitchy. For instance, like I said above, our app is 15 pages (plus 2 intro pages, and 10 pages at the end for a company policies).
Any time I put a new box on the page and the change the size or move it to the right spot, it jumps me back up to the top of the first page, and I have to scroll all the way back down to where I was. Every. Single. Time. No exceptions. This gets really old really fast when there are 50 fields on a page that are all different sizes.
The other thing that irritates me is the customer support. I called them once while we were having issues logging in, and just finding the phone number was hard. When I did call, I had to leave a message, and to this day I haven't gotten a phone call back. I also sent an email. about a month later I received a reply. Luckily we figured out our issue.
Lastly, it doesn't work well on mobile (at least for us) and the formatting of the form comes back super wonky. This is a problem as most of our potential employees have phones, but not laptops.
Any time I put a new box on the page and the change the size or move it to the right spot, it jumps me back up to the top of the first page, and I have to scroll all the way back down to where I was. Every. Single. Time. No exceptions. This gets really old really fast when there are 50 fields on a page that are all different sizes.
The other thing that irritates me is the customer support. I called them once while we were having issues logging in, and just finding the phone number was hard. When I did call, I had to leave a message, and to this day I haven't gotten a phone call back. I also sent an email. about a month later I received a reply. Luckily we figured out our issue.
Lastly, it doesn't work well on mobile (at least for us) and the formatting of the form comes back super wonky. This is a problem as most of our potential employees have phones, but not laptops.
What problems is the product solving and how is that benefiting you?
Allowing our employees to fill out the application quickly and easily has actually helped us hire more people. Because of the demographic we work with, there were many times when perfectly good employees chose not to fill out the application because they were unable to read, write, or didn't have the patience for it. We have hired more employees since doing the application, and, since we're a staffing company, we've made more.
Recommendations to others considering the product:
Best used for shorter documents, or documents with limited fields.
Most frequently used software we use
What do you like best about the product?
SignNow integrates flawlessly with my PC and iPhone. It has been incredibly easy to use. The developers did a great job thinking about the end user and functionality.
What do you dislike about the product?
The only complaint I had was it was difficult contacting customer support. That has changed and I have a dedicated rep now to assist if we have a question.
What problems is the product solving and how is that benefiting you?
We use the software every day throughout the day sending out nondisclosure agreements for signature. In addition, we send out contracts for signature. There us no more efficient or easier way to do this.
Recommendations to others considering the product:
Test drive the software and you will be sold before your trial is up.
SignNow - A great tool for your collection
What do you like best about the product?
Get documents signed and returned quickly. Its easy to use for me, but more importantly for my clients.
What do you dislike about the product?
Sometimes the interface is quirky when you are trying to set up a document, but very minor.
What problems is the product solving and how is that benefiting you?
Able to get signatures quickly and neatly, and without faxing back and forth. It works well with our paperless office.
Recommendations to others considering the product:
Do it, even my most tech challenged medicare clients can use sign now! :-)
Easy to Use
What do you like best about the product?
Such a great program to use and super easy as well. I absolutely love this as it makes having customers sign super simple.
What do you dislike about the product?
There’s nothing that I’ve found that I don’t like.
What problems is the product solving and how is that benefiting you?
Sending forms that need to be signed can easily be signed online and returned quickly.
User Friendly
What do you like best about the product?
I like it because it is easy to use and to upload documents. You can also customize the emails attached to the document being signed and send copies to individuals outside of the signing group. Overall its easy of use is above average and the price is affordable.
What do you dislike about the product?
I don’t have any dislikes at all. Im pleased with the program. I think that non-users have to sign up to use the service so if thats true some people may think that is a hassle.
What problems is the product solving and how is that benefiting you?
We like to minimize paper so it helps with that and for non-local signers.
Overall had a pretty good experience.
What do you like best about the product?
I like that it allows me to upload my own paper forms that we have been using for years and make them into electronic ones.
What do you dislike about the product?
It took a while for the subscription to be processed and then I had issues with it that I had to contact support multiple times for.
What problems is the product solving and how is that benefiting you?
No more paper!
SignNow
What do you like best about the product?
The diversity of features when compared to the other available eSignature software. It is also pretty intuitive for the new user.
What do you dislike about the product?
There's really nothing to dislike about this product.
What problems is the product solving and how is that benefiting you?
When moving from paper to eSignature, productivity has increased, as well as ease of tracking information.
Recommendations to others considering the product:
If you are still deciding on the best eSig software for your needs, you owe it to yourself to give this a trial run.
SignNow is plug and play and very easy to use
What do you like best about the product?
The functionality. It's easy to set up and easy to use. This product provides us the ability to better serve our members.
What do you dislike about the product?
Nothing at this point. We're still new to the process but as time goes by we may find something.
What problems is the product solving and how is that benefiting you?
This product allows us to send various documents for signatures which provides a higher level of convenience for our members
Recommendations to others considering the product:
This product is competitively priced so if you're considering a digital signing product try this one. If by some small chance it doesn't work for you the small cost allows you to move on.
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