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Reviews from AWS customer

7 AWS reviews

External reviews

685 reviews
from and

External reviews are not included in the AWS star rating for the product.


4-star reviews ( Show all reviews )

    Mustapha Bako

This solution enables effective internet control and efficient web filtering for small to medium businesses

  • February 28, 2025
  • Review provided by PeerSpot

What is our primary use case?

We mostly deploy Sophos XG to our customers because we are an IT system integrator. Our primary use case involves working with small to medium businesses to control internet usage, perform web filtering, application control, and manage bandwidth.

What is most valuable?

Sophos XG is popular among small to medium businesses, allowing them to control internet usage, perform web filtering, application control, and manage bandwidth. Additionally, AI assists in configuration, offering clues when users are stuck, which enhances user convenience and efficiency.

What needs improvement?

There is interest in seeing more features related to AI and customization in future releases.

For how long have I used the solution?

I have been working with Sophos XG for at least five to six years.

What was my experience with deployment of the solution?

The installation process is straightforward and easy due to the training we receive. In new site setups, it's quick, but migrating from one vendor to another requires more planning and can take a couple of days.

What do I think about the stability of the solution?

I would rate the stability of Sophos XG as nine out of ten.

What do I think about the scalability of the solution?

I would rate the scalability of Sophos XG as nine out of ten.

How are customer service and support?

Customer service and support for Sophos XG is excellent, and I would rate it as a ten.

Which solution did I use previously and why did I switch?

I worked with other vendors like Cisco, Palo Alto, and Microsoft long ago.

How was the initial setup?

The initial setup varies by scenario: it's quick for new sites, but it takes longer for vendor migrations due to the need for seamless planning.

What about the implementation team?

I have a dedicated team of five engineers who handle installations.

What was our ROI?

There are cost savings compared to competitors, providing more financial benefits.

What's my experience with pricing, setup cost, and licensing?

Sophos XG offers good pricing compared to competitors. While there are extra expenses for additional features, overall licensing costs are well-regarded.

What other advice do I have?

I would rate Sophos XG as a nine out of ten. The cost savings make it suitable for small to medium businesses with 50 to 300 users. Overall, I am very satisfied with the product.


    MUHAMMAD JUNAID ABID

Cost effective with centralized management and improved network security

  • December 03, 2024
  • Review provided by PeerSpot

What is our primary use case?

Sophos XGS is primarily used for similar use cases as Fortinet. It is utilized for network security, with a focus on cost-effectiveness in comparison to Fortinet.

How has it helped my organization?

Sophos offers a centralized system available to everyone, even for their smaller models, which is an advantage over Fortinet, which requires separate purchases for similar services.

What is most valuable?

Some of the most critical features for enhancing network security with Sophos XGS include their centralized management system, vulnerability system, and integrated IDS. Additionally, Sophos offers a centralized system available to everyone, even for their smaller models, which is an advantage over Fortinet, which requires separate purchases for similar services.

What needs improvement?

Hardware stability needs improvement. I have experienced multiple hardware complaints, particularly during firmware updates that sometimes cause crashes. Improvements to the hardware would be a critical enhancement.

For how long have I used the solution?

I have been working with Sophos for more than three years.

What do I think about the stability of the solution?

While the software and policy implementations are stable, hardware can be critical, reflecting in a rating of seven point five out of ten.

What do I think about the scalability of the solution?

In terms of scalability, Sophos XGS can be improved due to hardware faults, reflected in a rating of seven point five out of ten.

How are customer service and support?

Sophos has a good technical support team, with a rating of nine out of ten.

Which solution did I use previously and why did I switch?

We are working with both Fortinet and Sophos, deploying solutions based on customers' needs.

How was the initial setup?

The initial setup of Sophos XGS is user-friendly and can be done within a few hours.

What about the implementation team?

We have eight network security engineers in our team, and the number involved in deploying Sophos varies depending on the complexity of the task.

What was our ROI?

As for the commercials, they are cost-effective, and the price is justified by the overall results.

What's my experience with pricing, setup cost, and licensing?

The pricing is justified, and the solution is considered budget-friendly compared to other vendors.

Which other solutions did I evaluate?

We have evaluated solutions from Fortinet and other vendors to address different customer needs.

What other advice do I have?

The overall rating for Sophos XGS is eight out of ten. It is a good option for a budget-friendly environment, despite hardware issues.


    Mohammad Talha Talkin Alam

Manage firewalls centrally with intuitive features and good control

  • November 28, 2024
  • Review provided by PeerSpot

What is our primary use case?

I am using the Sophos firewall, such as the XG series 2300. Some other branches have Sophos and Fortinet. There is an additional failover feature for site to site vpn in Sophos.

How has it helped my organization?

Sophos firewall has failover facilities for site to site vpn. When one active tunnel goes down, backup tunnel goes up automatically. It helps my organization to keep the service up always.

What is most valuable?

Sophos has a centralized management system where I can manage and control all the Sophos firewalls at the same time. They have introduced MDA threats in their latest version. Sophos firewall is a little bit cheaper than Fortinet. Some features are free. There is a central management system, which is a free service from Sophos.

What needs improvement?

There is no option for right-clicking on any feature after logging into the firewall. I am unable to open a feature in a new tab. In FortiGate, I can do it; in Sophos, I cannot.

For how long have I used the solution?

I have been working with Sophos for around one and a half years.

What do I think about the stability of the solution?

When Sophos introduced firmware version twenty, there was a bug in DHCP server. Later, they removed it, and a bug-fix firmware was introduced. Now, the latest firmware version of the firewall is stable

How are customer service and support?

I am satisfied with the support team.

Which solution did I use previously and why did I switch?

Before using Sophos, I was working with Cisco ASA Firewall and Fortinet.

How was the initial setup?

It's really easy to configure the firewall.

What other advice do I have?

I will recommend both Sophos and Fortinet.

Overall, I rate Sophos firewall nine out of ten. There is no option for right-clicking on any feature after logging into the firewall. It would be helpful if there is right-click option here.


    Medhat-Youssef

Simple with good UI and great support

  • November 12, 2024
  • Review provided by PeerSpot

What is our primary use case?

I am already a partner for service, and I recommend Sophos to our customers. I usually resell the company's products and do not directly implement them. Mainly, I recommend Sophos XGS to medium businesses.

What is most valuable?

The UI for Sophos is very simple.

What needs improvement?

There could be improvements for IPsec VPN setup. They could also improve their marketing strategy and lower their prices.

For how long have I used the solution?

I have been familiar with Sophos XGS for around five to six years.

How are customer service and support?

The technical support by Sophos is great. I rate their support nine out of ten.

Which solution did I use previously and why did I switch?

One company I worked with switched from Sophos to Fortinet. Their marketing strategy for Fortinet is very high. We choose Fortinet first, then Sophos.

What's my experience with pricing, setup cost, and licensing?

Sophos pricing is very high. The last instance I purchased was for three years, around $3,700 for SDG 125. Maintenance and support are included.

Which other solutions did I evaluate?

In the market, the best options these days are Sophos and Fortinet. Fortinet seems to have a better marketing strategy.

What other advice do I have?

I still recommend Sophos, mainly for its simple UI. Improvements could be made for IPsec VPN, and their pricing should be lowered.

I'd rate the solution eight out of ten.


    Jeremiah Ngure

The UTM features are useful for malware prevention and intrusion detection

  • November 11, 2024
  • Review provided by PeerSpot

What is our primary use case?

We primarily use Sophos XG as edge routers and edge firewalls, also known as border firewalls. We configure rules where specific users are allowed internet access and use rules for policy routing. We also control traffic for specific services, such as directing emails to one service provider while normal internet usage goes to another.

How has it helped my organization?

Sophos XG has helped us reduce virus and malware attacks. This allows our IT team to spend less time on troubleshooting and more on productive work. The ability to control what comes into and goes out of the network improves overall efficiency.

What is most valuable?

Sophos XG's most effective features for threat detection and management are its UTM components, which are useful for malware prevention and intrusion detection.

What needs improvement?

The firewall could be made more robust, particularly by simplifying two-factor authentication. It should also improve SD WAN capabilities. Additionally, there are issues with site-to-site VPNs dropping connections, which can be frustrating.

For how long have I used the solution?

We have been using the solution since 2018.

What do I think about the stability of the solution?

Stability is generally okay. Customers have used the equipment all the way to end of life without major issues.

What do I think about the scalability of the solution?

Scalability is not very flexible. You can't upgrade memory or storage on a specific model, which limits scalability.

How are customer service and support?

The quality of support varies. The team handling application control is very good, but we have had bad experiences with the VPN support team. It all depends on the specific team you are dealing with.

How was the initial setup?

The setup is user-friendly and quite straightforward, especially for basic configurations.

What was our ROI?

Sophos XG reduces virus and malware attacks, addressing network efficiency and cost savings indirectly by minimizing the time spent on troubleshooting.

What's my experience with pricing, setup cost, and licensing?

Pricing is reasonable. You get a perpetual license. That said, you must pay for support and updates. The cost depends on the package you are in, such as full threat management or basic.

Which other solutions did I evaluate?

We have also worked with Fortinet Firewalls and Palo Alto. Price-wise, Sophos XG is reasonable when comparing similar models.

What other advice do I have?

When recommending Sophos, we consider the customer's specific requirements and infrastructure compatibility. Sophos is user-friendly and suitable for environments without highly technical staff because it is easy to manage.

I'd rate the solution eight out of ten.


    JitenderKumar1

Affordable security features enhance network efficiency with readily available support

  • November 11, 2024
  • Review provided by PeerSpot

What is our primary use case?

I use Sophos XGS for networking purposes, particularly for wireless LAN and security. It is used as a firewall.

What is most valuable?

Sophos XGS is cost effective and provides all necessary security features and throughput. It includes internal control policy and security features comparable to other brands like Cisco but at a more affordable price.

What needs improvement?

The user interface has improved significantly over the past few years, and having a more competitive price model could make it a preferable choice for customers. It would be beneficial if Sophos XGS offered an end-to-end solution with competitive pricing.

For how long have I used the solution?

I have been using Sophos products for more than four years, specifically using the XGS product for about two years.

What do I think about the stability of the solution?

I have no issues with the stability of the product and love using it.

What do I think about the scalability of the solution?

Scalability is possible with Sophos XGS, and I would rate it an eight out of ten for scalability.

How are customer service and support?

Technical support from Sophos is always available and not a challenge.

How was the initial setup?

For technical people like me and my team, setting up Sophos XGS is not difficult. The setup process is manageable for those who know the basics and core of the technology.

What's my experience with pricing, setup cost, and licensing?

If the pricing model is more flexible or lower, it would be highly preferable, making it a more competitive option for users.

Which other solutions did I evaluate?

Palo Alto and Fortinet are some of the competitors. However, Sophos is preferred due to its cost-effectiveness and comprehensive feature set.

What other advice do I have?

I'd rate the solution eight out of ten.


    reviewer2592630

Has efficient rules and policies with decent time savings

  • November 11, 2024
  • Review provided by PeerSpot

What is our primary use case?

The primary use case for Sophos XG is basic firewalling and configuration. We use it primarily for installation purposes.

How has it helped my organization?

Time-saving and cost-saving benefits are realized, with stability contributing to these advantages. It provides approximately 10% to 15% savings in time and costs.

What is most valuable?

The most valuable features of Sophos XG include having rules and policies as a firewall. It is easy to configure.

What needs improvement?

The areas needing improvement are support and configuration. The delays in technical support can be handled better. Sometimes, configuration gives some issues.

For how long have I used the solution?

I have been using Sophos XG for almost one year.

What do I think about the stability of the solution?

No hardware or software solution is 100% stable. I would rate it at about 99% accuracy.

What do I think about the scalability of the solution?

Sophos XG has excellent scalability features. It is already available on cloud as well as on-premises, and you can scale up to multiple firewalls with centralized management. No limitations have been faced regarding scalability.

How are customer service and support?

Customer service and support can be improved as there are delays. I would rate the support at eight out of ten.

How was the initial setup?

Sophos XG is easy to install, generally requiring one person and takes about two to three hours depending on the rules and policies.

What about the implementation team?

One person is usually sufficient for installation unless multiple dynamics are involved.

What was our ROI?

The return on investment is judged to be around three point five out of five in terms of stability, time saving, and cost saving.

What's my experience with pricing, setup cost, and licensing?

The solution is considered cheap in terms of pricing.

What other advice do I have?

For small and midsize enterprises, Sophos XG is a good choice without any major issues.

I'd rate the solution eight out of ten.


    Jaffar Ali

Has provided stability, security, ease of management, and better reporting options

  • November 11, 2024
  • Review provided by PeerSpot

What is our primary use case?

People use Sophos XGS because the overall channel support is very good, so they don't face issues. Additionally, it is competitive in pricing against Fortinet in some cases, especially when considering high availability, email subscriptions, and gateways.

How has it helped my organization?

Sophos XGS has provided stability, security, and ease of management. It also offers better reporting options.

What is most valuable?

Sophos XGS has very good reporting capabilities and effective IPS signatures based on the latest versions. The threat detection capabilities are effective, especially against CNC and certain viruses not coming through emails.

What needs improvement?

In previous versions, NAT rules were easier to create. After version 18.5, creating a NAT rule has become more complex, requiring the creation of a separate policy and an additional component.

Reducing the complexity of creating rules would make it easier for administrators, especially when troubleshooting and managing.

For how long have I used the solution?

I have been working with Sophos XGS since it was released, approximately for the last three years. Additionally, I have been working with Sophos for six to seven years.

What do I think about the stability of the solution?

The stability of Sophos XGS is very high. It is rated at nine out of ten for stability and is very reliable.

What do I think about the scalability of the solution?

The scalability of Sophos XGS is rated eight out of ten.

How are customer service and support?

The response time from Sophos technical support can be slow in most cases, which can be challenging. However, in some cases, they perform well.

How was the initial setup?

The initial setup is very straightforward, simple, and easy to understand. It clearly defines outgoing policies, sources, and destinations while applying web controls or IPS rules.

What's my experience with pricing, setup cost, and licensing?

On the pricing side, pricing is rated eight out of ten, indicating that it may be relatively expensive.

What other advice do I have?

Based on my experience, I would definitely recommend Sophos XGS to others.

I'd rate the solution nine out of ten.


    Ahmad Kammoun

Has rules and intelligence to scan all vulnerabilities in our network

  • October 29, 2024
  • Review provided by PeerSpot

What is our primary use case?

We use Sophos XGS primarily for VPN and security with clients and supplies.

How has it helped my organization?

Sophos XGS has some rules and intelligence to scan all vulnerabilities in our network.

What is most valuable?

The most effective feature in enhancing our network security is the threat intelligence capability.

What needs improvement?

The technical support could be improved as it is currently not competent and pretty slow.

For how long have I used the solution?

I have been working with Sophos XGS for three years.

How are customer service and support?

The technical support is rated three out of ten, indicating it needs significant improvement.

What's my experience with pricing, setup cost, and licensing?

The pricing of Sophos XGS is okay. It is approximately two thousand and a half per year.

What other advice do I have?

I would rate it an eight out of ten.


    Samir Shah

Unified network and web protection enhanced with application control

  • October 24, 2024
  • Review provided by PeerSpot

What is our primary use case?

Sophos XGS is a unified threat management solution that combines features such as routing, access management, firewall, threat management, and URL filtering for sandboxing. It serves as a security appliance with multiple capabilities.

What is most valuable?

The valuable features of Sophos XGS include network protection, web protection, application control, intrusion detection, and iCentral orchestration. These features are beneficial for the product's security posture.

What needs improvement?

The solution could improve by using fewer hardware resources compared to other products like Palo Alto, which has better performance.

Additionally, better integration of AI and machine learning for predictive analysis of potential threats could be beneficial.

The technical support also needs improvement, including a better ticketing system and faster response times.

For how long have I used the solution?

I have been using Sophos XGS firewall for more than 15 years, with approximately twelve years of precise usage.

What do I think about the stability of the solution?

I would rate the stability of Sophos XGS as a six out of ten. There have been observations of downtimes compared to other devices, and it doesn't perform as well as competitors like Palo Alto or Check Point.

What do I think about the scalability of the solution?

Sophos XGS has scalability issues as it doesn't have features like cascading. Instead, it requires new devices to scale, unlike Palo Alto which allows adding devices to a pool.

How are customer service and support?

The technical support is quite poor and needs significant improvements in response time and quality, especially for medium and small enterprises. It seems other brands face similar issues, but the costs rise for premium support, which is challenging for smaller entities.

How was the initial setup?

The initial setup of Sophos XGS is simple compared to other firewalls.

What's my experience with pricing, setup cost, and licensing?

The pricing for Sophos products is considered high. The pricing model needs to be more flexible, catering differently to sectors like education, which might not require as high a price point.

What other advice do I have?

I can recommend Sophos XGS for small to medium companies and the education sector. It is less ideal for enterprises with very high-security needs. Organizations with sensitive data should consider alternatives like Palo Alto or Fortinet.

I'd rate the solution eight out of ten.