My main use case for the Sophos XGS is as a perimeter firewall, and it has a WAF, web filtering, IDS, and email protection.
Sophos Cloud Firewall (PAYG)
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Good products, getting more expensive, support only english (Indians)
What do you like best about the product?
The devices feature high-quality workmanship and software. There are a lot of features provided you pay for most of them. Implementing is self explaining, there are good instructions online. It's very easy to use, reaching from beginners to experts. Easy to learn, hard to master.
What do you dislike about the product?
The customer support only speaks english, which is hard to understand when you are talking to them, because they are all indians.
What problems is the product solving and how is that benefiting you?
It's a Router and it does all the things a router does. VPN, Firewall, routing, ...
Very good product with questionable pricing and mediocre support
What do you like best about the product?
Good interaction between different components of Sophos (Firewall, RED, Access Points, ...), good configuration options to ensure IT security, many different features combined in one device, after initial difficulties with the Sophos Firewall software, the problems have been pretty much resolved with the latest updates.
What do you dislike about the product?
The pricing policy of Sophos has worsened in recent years, new components such as access points, which now have to be managed via Central, are not fully compatible with older ones, making a mixed environment almost impossible and forcing you to replace all existing components when expanding. The support has also deteriorated in recent years, employees speak very poor English and are hardly understandable on the phone.
What problems is the product solving and how is that benefiting you?
Simple configuration to increase network security, good interaction of the individual Sophos components
Has provided excellent support and robust threat protection for network security
What is our primary use case?
What is most valuable?
The most useful features in Sophos XGS are the web filter and IDS, along with email protection; those are the features that I use mostly.
Email protection is the IDS, and there's also the Web Application Filter that I find useful.
Regarding the synchronized security in Sophos XGS, the feature is automatically enabled if you have Sophos Endpoint, allowing them to synchronize through the cloud to communicate together. I find the feature useful and effective.
Sophos XGS helps to identify threats effectively, but it relies on the rules set in the IPS and IDS policies. In Sophos, we rely on the reports to see categorized attacks in progress, and we can then observe what has happened.
What needs improvement?
To improve Sophos XGS for the next release, I recommend enhancing visibility as it's the biggest challenge. There should be more details on visibility.
For how long have I used the solution?
I have been working with Sophos XGS Firewall since 2018.
What was my experience with deployment of the solution?
I haven't faced any challenges; they usually provide support whenever an issue arises and work on it until it's resolved.
What do I think about the stability of the solution?
I haven't faced any stability issues; it's perfect. I'm satisfied with its performance.
What do I think about the scalability of the solution?
For scalability, you purchase it according to the number of users and traffic; scaling means you would have to buy another product if you exhaust resources, but what we are using is enough to support our load.
So far, we are monitoring to see if we'll increase, but we are below the capacity of the device.
How are customer service and support?
The support is great, and it's sufficient to help me. I would rate the support a perfect 10.
Which solution did I use previously and why did I switch?
Before working with Sophos XGS, I evaluated other firewalls including Fortinet, using a smaller version of it, along with Untangle and Cisco Firepower.
The main driver to moving to Sophos was the price and value evaluation; the price was reasonable, and they provided enough features that we needed, as the previous firewalls were limited in traffic and number of users.
How was the initial setup?
It's easy to set up, and they provide support to help through the process.
What about the implementation team?
We were working with the provider and implementing it in parallel with what we had before, ensuring everything was moved before switching.
What's my experience with pricing, setup cost, and licensing?
I find the cost of the firewall to be moderate; it's reasonable.
What other advice do I have?
With Sophos XGS, there are no limitations on the number of users, and the setup is easy.
I would recommend that those planning to use Sophos XGS find it easy to use and deploy, and it works well, but they may need another tool for better visibility.
Sophos XGS helps to identify threats effectively, but it relies on the rules set in the IPS and IDS policies.
On a scale of one to ten, I rate Sophos XGS an eight.
Sophos Firewall XGS a complete set for small and medium-sized enterprises
What do you like best about the product?
It works and is easy to use.
What do you dislike about the product?
Updates must be watched for and the changelogs must be read. Since this offers a complete set of functions, quite a few things always change.
What problems is the product solving and how is that benefiting you?
As a company, providing a comprehensive solution is sometimes not so easy, but Sophos offers a complete package in this area that goes beyond the firewall and can be easily integrated with other components.
User experience benefits from intuitive features and good support
What is our primary use case?
I am using this product for security purposes.
What is most valuable?
Sophos XG is user-friendly, easily configured, and has all the latest features, including URL filtering.
I have used the Synchronized Security feature of Sophos XG along with the Heartbeat functionality, specifically the Security Heartbeat.
The filtering capabilities of Sophos XG are good and I find it user-friendly.
What needs improvement?
An area that could be improved is technical support's ticket registration process. Sometimes when I contact technical support, they do not register the tickets properly. They ask about registered mail ID and registration number when I am already under pressure. For instance, when the internet is not working or when I cannot apply certain rules, I am already stressed, but the tech support did not register the calls. This happened three to four months ago.
For how long have I used the solution?
I have been using Sophos XG for one year.
What was my experience with deployment of the solution?
Installing Sophos XG is very easy, with no issues encountered.
The complete installation, including setting up all rules, takes approximately one and a half hours.
What other advice do I have?
I am familiar with Sophos XG.
We have purchased Sophos XG directly through Sophos, though I am not aware of the financial operations regarding the purchase.
I rate the technical support as eight out of ten.
On a scale of one to ten, I rate Sophos XG as eight.
SOPHOS is Very Good Product
What do you like best about the product?
Appliances Robust Features and Dashoabrd Feature and Very User Frienly and Use to Understand , ease of Implementation.
Customer Support
Customer Support
What do you dislike about the product?
ISP Link Status some Time Take time to Dispaly
What problems is the product solving and how is that benefiting you?
HA
Web Filterring
Web Filterring
Strong Performance And Integration Define Sophos Solution, Though Cloud Management can be improved
What do you like best about the product?
We really like performance vs price which is really good, tight integration with Sophos solutions and a very clear roadmap for the platform evolution. We really appreciate how easy it is to use and how simple and fast was its implementation.
What do you dislike about the product?
Cloud management of complex infrastructure must be improved, Waf feauture is obsolete and Ips feature can be improved
What problems is the product solving and how is that benefiting you?
We need to manage of a complex network infrastructure composed of multiple subnets more than 10 (connected from 40gb to a single gb), on which all security controls are carried out, starting from dns protection and arriving at the inspection via TLS of each packets by applying multiple threat detection controls. Furthermore, integrating with the Sophos MDR suite allows us to mitigate risks that derive from an endpoint compromise. The solution has allowed us to obtain an very good level of security without impacting on performance with an easy but effective management.
Sophos Firewalls appreciated for user-friendly interface and ease of use
What do you like best about the product?
We have used Sophos firewalls for 10 years now and have continued to use them because of their ease of use, their great licensing structure, and their interface.
What do you dislike about the product?
My only dislike about Sophos Firewall is the support that we receive. We have had some good experiences but sometimes we run into issues where techs don't have good knowledge of the product, and they refuse to escalate tickets. Otherwise we love the product and the hardware and have had great success with it.
What problems is the product solving and how is that benefiting you?
Having a solution that was scalable to multiple sites was a big factor in choosing a product. Sophos Firewall has the ability to act standalone but can also be deployed in HA, and then you can aggregate multiple sites into Sophos Central for easier management of multiple locations. This was a huge benefit we found for using Sophos Firewall.
Just super simple and administrator friendly
What do you like best about the product?
Easy to configure / troubleshooting / features and seamless performance
What do you dislike about the product?
The log viewer only allows access to logs for a short period, requiring command-line access for older logs
What problems is the product solving and how is that benefiting you?
Problem only faced after upgrading the OS version
Ideal for outdoor locations with the RED Box
What do you like best about the product?
RED boxes for small branch offices.
Guest portal
Guest portal
What do you dislike about the product?
Licensing via Sophos Central is complicated.
What problems is the product solving and how is that benefiting you?
Connection of small locations without direct fiber optic access. Sophos RED is ideal for this.
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