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Reviews from AWS customer

7 AWS reviews

External reviews

685 reviews
from and

External reviews are not included in the AWS star rating for the product.


    Shipbuilding

Super firewall with decent user friendliness

  • May 15, 2025
  • Review provided by G2

What do you like best about the product?
The firewall is very easy to operate. An incredible number of features, the best of which is probably the WAF. This also led the decision away from the competition. Additionally, the AD integration and VPN with 2FA are great!
What do you dislike about the product?
No compulsion but a very strong urge towards the cloud. Automatic (scheduled) updates, for example, are only possible via the cloud. Reporting functions on the device itself leave much to be desired. Sometimes delivery times are far too long.
What problems is the product solving and how is that benefiting you?
So far, only once had issues with storage space - but the support was quite quick to respond.


    Education Management

The product and the features they offer are worth.

  • May 15, 2025
  • Review provided by G2

What do you like best about the product?
The products are more user-friendly, and troubleshooting is much easier due to the advanced features they offer.
What do you dislike about the product?
The product hardware stability and consistency are less.
What problems is the product solving and how is that benefiting you?
Sophos offers many updated features which helps in solving the unexpected attacks and threats.


    Shaji J.

Sophos XG Firewall Delivers Strong Security with Seamless Endpoint Integration

  • May 15, 2025
  • Review provided by G2

What do you like best about the product?
The best part of Sophos Firewall is its synchronized security with Sophos endpoints, which provides real-time threat intelligence and automated response. The user interface is also intuitive, making policy management and monitoring straightforward
What do you dislike about the product?
The reporting and logging capabilities are limited out of the box, requiring external tools or add-ons for deeper insights.
What problems is the product solving and how is that benefiting you?
Sophos Firewall is helping us secure our network perimeter, manage application traffic, and detect threats in real time through its integration with endpoint protection.


    Suhas Koti

Has offered reliable support with an intuitive interface for configuration

  • May 15, 2025
  • Review provided by PeerSpot

What is our primary use case?

We have experience with Sophos XG, which is the older version as well. It has been around three or four years that I have been working with Sophos XG.

We are the partners of Sophos XG, and we are in the partners platform.

For Sophos XG, we are not using it in our on-premise environment, so we pitch it to customers based on their requirements.

In some scenarios, we offer maintenance for the firewalls, especially in high availability situations.

What is most valuable?

The interface of Sophos XG is basic, and we can manage it easily compared to other firewalls; for example, it is much easier for configurations than Palo Alto.

Regarding the security level in Sophos XG, we need to see the Gartner reports because there are competitors such as SonicWall that we have to consider.

As for valuable features in Sophos XG, I am not able to recall many at this moment, but it has good integrations with Active Directory Protocol and others.

What needs improvement?

I do not have any specific ideas on what disadvantages Sophos XG could improve upon.

Everything has been good; I have not encountered any major challenges or problems.

AI could be one of the area for improvements.

For how long have I used the solution?

It has been around three or four years that I have been working with Sophos XG.

What do I think about the stability of the solution?

We have found that Sophos XG is stable; I would say it is stable overall.

What do I think about the scalability of the solution?

I am not sure how scalable Sophos XG is.

We have not reached any enterprise customers pitching for Sophos XG, so I have no clarity on its effectiveness for them.

How are customer service and support?

The technical support from Sophos XG is good, and the response times are also good.

How was the initial setup?

The installation of Sophos XG is quite easy, and we have not found any difficulties in the process.

What other advice do I have?

That is the older version of Sophos XG.

Generally, Sophos XG is used in an on-premise environment.

Adding AI features would be practical, especially given the current trend of integrations across products.

Clients would use AI in the product for addressing configuration issues or simply to query the AI when they face problems.

Regarding disadvantages, only the potential for AI in configuration seems to be the area for improvements; I cannot clarify any more disadvantages.

I give Sophos XG an overall experience rating of nine out of ten.


    Hemilton M.

Superior Performance though Quotes

  • May 15, 2025
  • Review provided by G2

What do you like best about the product?
Product is well designed and works very well
What do you dislike about the product?
The quotation process especially if Deal Reg is denied, it can be a challenge.
What problems is the product solving and how is that benefiting you?
It is working as router, VLAN configurations, load balancer, security provision, easy authentication to WiFi and user management


    Veterinary

Excellent support and great price point

  • May 14, 2025
  • Review provided by G2

What do you like best about the product?
The support offered is great and Sophos Central is easy to use. The hardware is easy to implement and replicate.
What do you dislike about the product?
Sophos Central could be improved and bugs in firewall firmware could be tested more thoroughly.
What problems is the product solving and how is that benefiting you?
Sophos Firewall keeps the networks at our clinics running smooth and provides tools to manage remotely well.


    Plastics

Excellent security and user-friendly management with the Sophos XGS Firewall

  • May 14, 2025
  • Review provided by G2

What do you like best about the product?
I like the combination of strong security and easy management the best.
What do you dislike about the product?
Although the user interface is overall user-friendly, the initial configuration can be somewhat complex for less experienced administrators, especially with extensive networks and specific security requirements.
What problems is the product solving and how is that benefiting you?
A major problem that the Sophos Firewall solves is protection against advanced threats such as ransomware, malware, and DDoS attacks.


    Ramon M.

Next Gen FW

  • May 14, 2025
  • Review provided by G2

What do you like best about the product?
really intuitive platform + ZTNA Features are great.
What do you dislike about the product?
Catalogs could be a little more friendly
What problems is the product solving and how is that benefiting you?
MDR Service


    Hospital & Health Care

Solid firewall with good support

  • May 14, 2025
  • Review provided by G2

What do you like best about the product?
Ease of use on day-to-day business and excellent support when needed from both Sophos as our partner.
What do you dislike about the product?
Not always easy te spot why some traffic is blocked.
What problems is the product solving and how is that benefiting you?
Secure traffic between internal VLAN's and also WAN traffic on multiple levels


    PramodSingh2

Users experience simplified network protection and intelligent features

  • May 14, 2025
  • Review provided by PeerSpot

What is our primary use case?

I use Sophos XGS for cybersecurity in my specific industry to provide network protection from attackers and direct hits to public IP addresses. I am currently working with the XGS model.

What is most valuable?

The most impactful feature for my security posture is the XGS models and current versions. I miss the DDNS features on XGS model version 17.

The intrusion prevention system in Sophos XGS firewall helps with my security. I am applying it on Zoom and it is working properly.

Regarding synchronized security features, I am using an XGS model which is not registered on central accounts, and I basically use it on-premises. This advanced feature on XGS models is available with centralized management.

Sophos supporting and analytics help make my security decisions, and it is very good.

The Sophos XGS AI-driven tools benefit my organization as these features are very intelligent. The new version after 2021 is available with this feature, making them very helpful for configuration and intrusion prevention.

What needs improvement?

There is room for improvement in Sophos XGS, specifically in three areas: slowness, centralized synchronization, and bandwidth issues, plus throughput is very low.

I would prefer DDNS features in Sophos XGS. The DDNS features are essential for any organization, as it is better not to have a static IP address from an ISP.

For how long have I used the solution?

I have been using Sophos XGS firewall for approximately three to four years. I have used multiple firewalls including XGS87, XGS126, and XGS107.

What was my experience with deployment of the solution?

The XGS model I am using has a very slow deployment process. I am facing some issues with the firewall and working to resolve them.

What do I think about the stability of the solution?

The stability of Sophos XGS rates around seven on a scale of 1 to 10.

How are customer service and support?

I am satisfied with the support provided. The technical support of Sophos rates at 10.

How was the initial setup?

I spend one to two hours installing the product on smartwatches and desktop models, with the complete setup taking approximately one or two days.

What about the implementation team?

Three to four engineers took part in deployment, managing approximately 300 to 400 users.

What was our ROI?

Sophos XGS helps in reducing operational costs by around four to five thousand.

What's my experience with pricing, setup cost, and licensing?

I am satisfied with the price, rating it a nine. There are no extra expenses required after buying the product.

Which other solutions did I evaluate?

I chose Sophos XGS over other competitors because it provides excellent support, which differentiates it from other vendors. Sophos XGS is good in both normal and low-level language, which makes it comfortable to use.

The Sophos XGS console is very user-friendly compared to others such as Fortinet and Palo Alto. This console is easier to use and manage, unlike others where users cannot manage as effectively.

What other advice do I have?

I use Sophos XGS in my organization and would recommend it to other organizations.

This product is very useful, and I rate it 10 out of 10.

I exclusively use Sophos XGS without any other vendors.

I perform maintenance for Sophos XGS in-house without using third-party services. My maintenance team consists of three to four members.

I am working for a sub-35 distributor of Rajasthan, which represents the overall number of users for Sophos XGS in my company.

In general, Sophos XGS is rated appropriately for about 100 users, or possibly a couple hundred.