I have automated use cases for different domains such as finance, healthcare, and retail sectors. In the finance domain, we are automating balance sheets. I have worked with payment companies where they are creating daily reports such as car dispatch reports. In healthcare, we have patient PDFs. We are extracting the patient data from PDF files and inserting it into their enterprise ERP websites and desktop applications.
Agentic Process Automation System (Now Certified for WorkSpaces)
Automation Anywhere, Inc.External reviews
5,719 reviews
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External reviews are not included in the AWS star rating for the product.
Reliable Automation Platform for Large-Scale Business Processes
What do you like best about the product?
Automation is its ability to automate repetitive and rule-based tasks with minimal manual intervention. The platform is very user-friendly and allows both developers and business users to design bots using a visual interface. Features like the Control Room, reusable components, and easy integration with web applications make development and deployment efficient. It has helped our team automate processes such as data extraction, file handling, and system updates, which significantly reduced manual effort and improved accuracy.
What do you dislike about the product?
One thing that could be improved in Automation Anywhere Agentic Process Automation is the learning curve for beginners when working with advanced automation features. Some components and error-handling configurations require experience to implement effectively. In addition, debugging complex bots can sometimes take time, especially when multiple applications are involved. However, with proper documentation and practice, these challenges become easier to manage.
What problems is the product solving and how is that benefiting you?
Automation helps us automate multiple business processes across departments such as supply chain, invoice posting, purchase order (PO) creation, HR operations, and finance-related activities. Currently, we have automated more than 60 business processes using around 140 bots, which has significantly reduced manual effort and improved operational efficiency. Tasks that previously required significant human intervention are now handled automatically with better accuracy and faster turnaround time. This has allowed our teams to focus more on strategic and value-added work rather than repetitive operational tasks.
Agentic automation with contextual decisions and intuitive interface
What do you like best about the product?
The best thing about agentic process automation is that it allows for the continuity of processes, thanks to the decisions it can make based on context. For example, if an incoming email has incomplete information, the bot can decide to request additional data instead of just stopping and notifying.
Additionally, the interface is very intuitive and easy to use, it can integrate with practically almost everything, there are many native connectors.
Additionally, the interface is very intuitive and easy to use, it can integrate with practically almost everything, there are many native connectors.
What do you dislike about the product?
There is a bit of complexity at the start, APA makes decisions based on the data it receives, so if your data is incorrect, incomplete, or poorly structured, it can make mistakes. The learning curve can be a bit long at the beginning.
What problems is the product solving and how is that benefiting you?
It is the evolution of traditional RPA, basically the gaps that exist in automation with traditional RPA are covered with Agentic.
Strong Automation Capabilities with Room for Optimization
What do you like best about the product?
What I like best about Automation Anywhere is how it makes powerful automation accessible without requiring deep programming knowledge.
What do you dislike about the product?
For small businesses or startups, Automation Anywhere can be relatively expensive compared to some newer or open-source automation tools.
What problems is the product solving and how is that benefiting you?
Tasks like data entry, invoice processing, report generation, and file manipulation are automated, reducing hours of repetitive work.
Cloud-Native Automation Made Easy and Powerful
What do you like best about the product?
What stands out most about Automation Anywhere is its cloud-native, user-friendly platform. Its drag-and-drop interface makes building bots accessible to everyone, while features like IQ Bot leverage AI to handle unstructured data with impressive speed and accuracy.
What do you dislike about the product?
Users often dislike its high licensing costs, which can be prohibitive for smaller firms. Other common complaints include a steep learning curve for complex logic, occasional stability bugs in development, and a dependency on strong internet for its cloud-based "Control Room."
What problems is the product solving and how is that benefiting you?
While users value its cloud-native design, they often dislike the high licensing costs, which can be prohibitive for smaller firms. Other common complaints include a steep learning curve for complex logic and occasional stability bugs during development.
Powerful AI and User-Friendly Interface Make It a Standout Choice
What do you like best about the product?
Primarily its powerful AI capabilities, scalability, and web-based, user-friendly interface.
What do you dislike about the product?
Steep learning curve, high costs, software bugs, and limitations with complex processes or specific document types.
What problems is the product solving and how is that benefiting you?
Its solves our problems by automating repetitive, rule-based tasks (RPA) across industries, handling data entry, processing documents (invoices, contracts), managing workflows (onboarding, finance, HR), and integrating systems, reducing errors, saving time, and improving efficiency using bots and AI to mimic human actions on software.
Automation Anywhere - Trusted partner
What do you like best about the product?
It’s user interface is good,plug-ins provided are good, loved the ease of use.
What do you dislike about the product?
It is not as systematic as blue prism, Ease of programming is better compared to other software
What problems is the product solving and how is that benefiting you?
I recommended automation anywhere to my collegues this has reduced manual work to a great extent
Automation Anywhere RPA: Driving digital transformation through Intelligent automation
What do you like best about the product?
What i like most is its ease of implementation, the wide number of features it offers to automate repetitive tasks, and how easy if is to use even for non-technical users.
What do you dislike about the product?
The frequency of use may be limited for tasks that require human judgment and customer support could be more proactive in resolving technical challenges.
What problems is the product solving and how is that benefiting you?
Automation Anywhere RPA solves the problem of repetitive, time-consuming manual tasks by automating them with bots. This is beneficial for me because it saves time, reduces errors and allows me to focus on more strategic and value-added work instead of routine activities.
I am a Lead IT Recruiter
What do you like best about the product?
Automation Anywhere is widely appreciated for its easy-to-use interface, drag-and-drop bot creation, and minimal coding requirements, making it accessible for both technical and non-technical users. Its cloud-native platform supports scalable, secure, and efficient automation across various business functions. With features like IQ Bot for intelligent document processing, real-time analytics, and seamless integration with tools like Excel, SAP, and APIs, it helps organizations automate complex workflows with ease. The Control Room ensures strong governance and scheduling, while role-based access, credential vaults, and version control enhance security and manageability. It’s ideal for reducing manual effort, improving accuracy, and accelerating digital transformation across industries.
What do you dislike about the product?
While Automation Anywhere is a powerful RPA platform, some users find certain aspects challenging. The initial setup and infrastructure configuration—especially for on-premise deployments—can be complex and time-consuming. There can also be a steep learning curve for advanced features, and the debugging process is not always intuitive. Occasionally, users report performance issues with large-scale bots or when handling unstructured data. Licensing and pricing may feel costly for smaller businesses, and some updates can introduce bugs or require rework. Additionally, documentation and support response times may not always meet expectations, particularly during urgent issues.
What problems is the product solving and how is that benefiting you?
Automation Anywhere helps solve problems related to repetitive, manual, and time-consuming tasks by automating them with software bots. This reduces human error, improves accuracy, and frees up employees to focus on more strategic, value-added work. It also enhances process efficiency, ensures better compliance, and speeds up operations across departments like finance, HR, IT, and customer service. For businesses, this leads to cost savings, higher productivity, and a smoother digital transformation journey—ultimately enabling faster decision-making and improved customer experiences.
User-friendly interface facilitates automation across multiple domains for diverse use cases
What is our primary use case?
What is most valuable?
What I appreciate most about Automation Anywhere is its user interface. The user interface is very friendly and simple when compared to UiPath and Power Automate. Everything is written in a very simple way. They have now updated with AI agents, integrating all the new upcoming features. It has a drag-and-drop feature, and business users have both on-cloud and on-premises control rooms. They can easily run a bot from their machine after half an hour of training. Business users also get credentials features in Automation Anywhere, where they can save their credentials and the bot can pick them.
The user interface is very good and easy to understand. It features a drag-and-drop capability, which means it doesn't require extensive coding knowledge. Users can simply drag the necessary components to complete their tasks.
Business users can access either a cloud-based or on-premises control room, which operates as a web application. When we create a digital agent or bot for these users, we only need to provide about half an hour of training. After that, they can effectively run the bot from their own machines without needing a developer or support person.
Additionally, there is a feature that allows the bot to interact with users effectively. We can create prompts and Excel files that the bot will read and respond to. The Excel file can remain on the user's local machine, and users can provide instructions to the digital agent through this file. This interaction method is convenient for business users. For tasks like changing passwords or updating website information, business users can do so without needing to rely on developers. There is a credential vault feature in Automation Anywhere, which allows users to view their credentials securely. If they need to make any changes, they can easily navigate to the credential vault to do so.
What needs improvement?
They can improve by adding some connectors to connect with SharePoint and different applications. In Power Automate from Microsoft, they have connectors to connect all the applications, but in Automation Anywhere, we don't have this feature. Nowadays they have created the ability to create custom packages, but that requires a high level of coding language, so not everyone is comfortable with it. They can improve this in the future. Additionally, the licensing cost is too high.
For how long have I used the solution?
I have been using this product for four years.
What do I think about the stability of the solution?
For the enterprise version, there is no lagging or crashing. You can expect zero downtime from their side.
What do I think about the scalability of the solution?
Scalability is quite good in Automation Anywhere. They have a feature of Workload Management, where you can scale your automation to any level. If you are receiving any type of volume, you can scale it up to 100 machines, 200 machines, or any number of machines you require.
How are customer service and support?
Support is available 24/7. If anything goes wrong or anything we cannot handle, support is always there from Automation Anywhere. They will try to provide a solution in any way. If the resolution is not achieved, they will escalate the ticket to a higher level. The quality of support is very fast. Once you raise a ticket, they will not close it until your issue is resolved. Support timing is excellent, but support answers sometimes have bugs.
Which solution did I use previously and why did I switch?
I have done some support work in UiPath, but I have not used it for development purposes.
How was the initial setup?
If we opt for the cloud version, the process is very easy and won't require much effort. In contrast, going with the on-premises option entails some additional requirements that the IT team needs to manage, but it's still manageable. It's straightforward, and there is documentation available that you can refer to in order to complete the setup.
From start to finish, installing the cloud version takes only about fifteen minutes.
What about the implementation team?
Only one person can handle this task. I have expertise in cloud solutions, but working with on-premises systems requires more effort, and I don't have that knowledge.
Some clients, particularly in the financial sector, prefer to secure their data on on-premises systems. This approach requires additional effort. In contrast, using cloud solutions is much simpler.
In terms of maintenance, once they sell their product, we have to maintain all aspects, including how many licenses are used, needed, or going to waste.
What was our ROI?
After implementing, I have seen that some customers are not getting ROI from that, so they are stepping back from using Automation Anywhere.
What's my experience with pricing, setup cost, and licensing?
The licensing cost is very high. In India, not many people are comfortable using it. In some other countries such as the US or UK, people are trying to use it. This is why clients don't want to purchase the Automation Anywhere license.
Some colleagues mentioned that one or two people are interested in implementing this. I suggested it to them, but they are hesitant because they don't want to purchase the Automation Anywhere license. They feel it's a bit costly, especially since the pricing depends on the volume of use. If they are looking to operate within a limited volume, they won’t be able to utilize the product fully for the cost.
In terms of market comparisons, Automation Anywhere isn't excessively expensive, but it's also not the cheapest option available. When comparing it to Power Automate, Power Automate is definitely cheaper. Automation Anywhere is more expensive than Power Automate.
What other advice do I have?
Overall, Automation Anywhere is a very user-friendly and easy-to-use tool. If clients are looking to implement automation into their business, I would definitely recommend Automation Anywhere over other tools. It is well-suited for their purposes and can be easily utilized.
Additionally, it caters to citizen developers. For example, if someone in the finance department wants to use Automation Anywhere, they can learn to use it within two months. That's why I have a strong appreciation for this tool.
My overall rating for Automation Anywhere is a ten out of ten.
RPA helped in query handling process automation
What do you like best about the product?
We used Automation anywhere - RPA in Query handling process automation.
It helped in making questions and answers handling process automatic. Before we were giving answer manually it was consuming time and resources both. Now we have automated it with RPA by using our QNA data. It really helped us to save our time and effort on repetitive things.
It helped in making questions and answers handling process automatic. Before we were giving answer manually it was consuming time and resources both. Now we have automated it with RPA by using our QNA data. It really helped us to save our time and effort on repetitive things.
What do you dislike about the product?
It is bit costly for small organisations. And integration is also little tough with existing softwares. All these can be improved overall good product use.
What problems is the product solving and how is that benefiting you?
It solved our query handling problem by automating it and then it also helped in processing our invoices. It saved our so much time and resource.
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