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Great dashboard to monitor our support team productivity
What do you like best about the product?
The best feature is that we can create different dashboards according to our needs and when integrated with Salesforce, we get the exact numbers. Sigma is easy to use and we use it daily since we are from customer support team
What do you dislike about the product?
Reporting sometimes is inaccurate. The survey count & chat count does not match with what Salesforce has
What problems is the product solving and how is that benefiting you?
No need to create Excel dashboards manually to track the productivity of the team. Just integrate sigma with salesforce and it ll do all the work for us
Precise and informative
What do you like best about the product?
Sigma is great tool to check my performce metrics within a glance. It shows great graphical presentation of different parameters. It is real time syncing.
What do you dislike about the product?
Need to be faster. Everything else is all good.
What problems is the product solving and how is that benefiting you?
it helps me to track my and my team's parameters through a glance and its visualization helps me to summeraize it quicly.
Best chat application
What do you like best about the product?
The interface is very user-friendly, easy to use, and reliable. The message notification is very helpful which helps us to understand if the message is delivered, or seen.
What do you dislike about the product?
The AI needs to be more interactive. The shortcuts need to be more organized and user-friendly. The extra options on the interface need to be reduced.
What problems is the product solving and how is that benefiting you?
The AI helps a lot in resolving some easy tasks itself due to which the workflow is been managed in time due to which we are able to contribute more in major tasks.
Sigma is one of the best tools
What do you like best about the product?
Sigma has always helped with accurate data and for reporting purposes, this always helps with finding / locating the correct information based on searches
What do you dislike about the product?
If this can be more fast, otherwise this is always the best.
What problems is the product solving and how is that benefiting you?
Sigma is benefitting for searches and problem detection with great ease
Helpful, but slow sometimes
What do you like best about the product?
Its easy to get all data sources on one dashboard
What do you dislike about the product?
Sometimes it takes very long to load. You also cannot copy and paste values in a pivot table which is frustrating.
What problems is the product solving and how is that benefiting you?
5+ data sources compiled into one dash. Makes pulling data quicker.
Easy to learn and use!
What do you like best about the product?
The product is very intuitive to use. As a long time user of Excel and multiple Business Intelligence platforms, it was relatively easy to dive right in without a steep learning curve. Not having to learn a new coding language adds to the positive experience and democratizes the development of dashbaords. Input tables and Materialization are unique features that help Sigma stand out against other leading BI platforms in the market. It has been a pleasent working with the customer support team.
What do you dislike about the product?
Sigma's data visualization capabilities could use some fine-tuning and added functionlity.
What problems is the product solving and how is that benefiting you?
Democratization of analytics and reporting to individual business users has been a primary challenge and Sigma has helped us increase adoption.
Account executive
What do you like best about the product?
very clean and crisp looking. Fairly easy to navigate and adjust filters on various dashboards.
What do you dislike about the product?
extremely slow. The reports I access are quite large, but the system is so slow at times its completely unusable for me.
What problems is the product solving and how is that benefiting you?
deciphering data and patterns of our customers
Experience is excellent. Easy to use, fast
What do you like best about the product?
It is easy to use and fast. It is interactive.
What do you dislike about the product?
We should have more support for the features
What problems is the product solving and how is that benefiting you?
We have to provide tabular form of data to the end user. It is usefull for creating statistical dashboards
It makes it easier to be up to date with individual and team's performance.
What do you like best about the product?
Easy navigation and userfriendly layout.
What do you dislike about the product?
Should have more parameters for individual data.
What problems is the product solving and how is that benefiting you?
Helping me to keep a track of my individual data and helping me resolve client concerns by making data easily accessible.
Good product
What do you like best about the product?
I like that sigma helps my company to track orders so I am able to work on fulfilling them for my region.
What do you dislike about the product?
I wish you could open all links at once in Sigma so I do not have to open them one by one.
What problems is the product solving and how is that benefiting you?
It solves the problem of where to get my data that I need to see for my orders and it benefits me because it shows me all the data I need to see in one place.
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