3CX Phone System
3CXExternal reviews
525 reviews
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Feature-rich tool.
What do you like best about the product?
The 3CX phone system catches my attention in great respects as it has a really nice provisioning function that works with phones, mentioning that the web portal of this software is very exceptional, I love how I can keep it open during the day and see quickly who is busy on the phone and see what lines are available, without excluding that this system contains a perfect integration with the platforms that are implemented.
What do you dislike about the product?
It is worth mentioning that the mobile application is a bit dry and boring to visualize, as you could consider presenting an update with a more modern look, to have a visual satisfaction when entering, since it lacks colors and dynamics with respect to the issue of operation of the software, in such aspects we can underline that the user interface is not the best, since it is not very intuitive and has varieties of margin that require improvement.
What problems is the product solving and how is that benefiting you?
3CX was implemented in my organization as our corporate phone system, we use it mainly for all fixed line needs in a maximum percentage of use in the company, including automatic assistants and voice mails, to have an operator for our incoming calls and outgoing, in an automated way, offering us a wide range of fully unified communication options for better performance, by performing operations virtually to the majority of users.
Recommendations to others considering the product:
It is ideal for any company from large to smaller categories, in which if you mainly want to reduce telecommunications costs by telephone, since it maintains all the necessary functionalities to carry out these jobs in a very easy way, and It works with very little maintenance, giving a higher performance, since it is more likely to be used frequently, without any kind of interruption, providing efficient and effective services.
Great for using in Chrome
What do you like best about the product?
It has an easy to use chrome extension where you can dial out and receive phone calls with context from the CRM.
What do you dislike about the product?
It soemtimes looses its pairing in strange ways and requires settings to be changed within their dashboard.
What problems is the product solving and how is that benefiting you?
It stops me from having to use a physical handset and let's me see phone calls placed within our CRM.
Software of unbeatable conditions.
What do you like best about the product?
The access and volume management reform provided with its data coding guarantees to maintain an optimal support and content sharing, adding more properties to your system, integrating second and third management speakers for audio calls collections, fins and monitoring status tracking notifications, which will be in charge of maintaining the management ratio and the operability of your software in the best conditions, innovating by the branching it uses and the communication sustainability that users can have with your platform.
What do you dislike about the product?
The functionality of your integrated audio system and the detection of coded actions based on the communication area is affected because many users do not have full knowledge of the options of your control panel, due to a lack of clear knowledge of the use that each function of the software can have, keeping out of reach of many customers certain options of your platform, which can end up with many doubts and problems found within your organization.
What problems is the product solving and how is that benefiting you?
By prioritizing my networks and digital communications, I can link and stably unify an automatic sequence, which comes directly from the 3CX factory base, single platform, compatible and sustainable to suit companies of any size, having the capacity well given and worked, to run on individual needs as collective of an organization, standardizing their functions and improving the acceptance of their call centers remote access conditions, video chat, management of real-time meetings and operational support, to introduce a modest standard of openness of activities.
Recommendations to others considering the product:
The practicality of its interface, and the corporate development that frames the most resulting qualities of 3CX can give life to every action performed by its team, to promote strong communications, innovative, enabling and understandable to any user who uses the management in telecommunications that can offer this software, being the leader in its category to take control of the audible and textual connections in the information part of the company, being part of the organizational development of the corporation.
All-in-one Phone System
What do you like best about the product?
We started using 3CX in our company four years ago. We used to have a Cisco Phone system. Here are advantages of using 3CX compared to Cisco:
1-Low cost of Licensing
2-Diversity of supported IP Phones and lower cost of hardware
3-Built-in Web conferencing
4-Remote users
5-No extra charge for using Call Center features such as queues
6-The PBX itself does not require expensive hardware and can be run on a budget-friendly PC or server
1-Low cost of Licensing
2-Diversity of supported IP Phones and lower cost of hardware
3-Built-in Web conferencing
4-Remote users
5-No extra charge for using Call Center features such as queues
6-The PBX itself does not require expensive hardware and can be run on a budget-friendly PC or server
What do you dislike about the product?
When comparing 3CX with our old phone system (Cisco), here are the disadvantages:
1-The hold button using 3CX does not work the way it should (another user cannot pick up a call on-hold)
2-Barge-in feature is not available on the desk phones
3-Even when using 3CX windows client for Barge-in, not more than 1 barge-in is allowed
4-3CX provides no tools for troubleshooting whereas with Cisco there are many different options
5-Fail-over and disaster recovery solutions are not available or better say effective with 3CX
1-The hold button using 3CX does not work the way it should (another user cannot pick up a call on-hold)
2-Barge-in feature is not available on the desk phones
3-Even when using 3CX windows client for Barge-in, not more than 1 barge-in is allowed
4-3CX provides no tools for troubleshooting whereas with Cisco there are many different options
5-Fail-over and disaster recovery solutions are not available or better say effective with 3CX
What problems is the product solving and how is that benefiting you?
When our phone system maintenance contract ended, we looked into many different options. Our current Cisco phone system at that time was so outdated and we were advised to replace it. The cost of the upgrade was over $250K. We got another quote from a company that offers Broadsoft for $150 excluding the cost of replacing the handsets. The third quote was from a company that offers 3CX and the price including replacing the existing phones was $95K.
We made sure that 3CX meets all of our requirements but in the end, we lost some features.
We made sure that 3CX meets all of our requirements but in the end, we lost some features.
Recommendations to others considering the product:
I believe that all companies should move from the expensive outdated legacy phone systems to modern IP PBXs such as 3CX.
When using 3CX, make sure you choose the right edition to meet the requirements and implement a fail-over solution.
3CX is missing a few features and if those features do not matter to you, it is going to be the best solution in the market.
When using 3CX, make sure you choose the right edition to meet the requirements and implement a fail-over solution.
3CX is missing a few features and if those features do not matter to you, it is going to be the best solution in the market.
Hard to fault anything about 3CX
What do you like best about the product?
It's rare that I ever have to answer the question "can 3CX do this?" with no. The software is incredibly flexible and can be tailored to fit any need small or large. It runs simply and easily in the cloud with very low resources. The standard web interface meets you 99% of your needs but if you need more the excellent Call Flow Designer is there to step in as well. Throw in a mobile app that actually works, very capable web conferencing and a constant approach to development and it's all you could ask for. I love that the hardware isn't proprietary and you can pick and choose from a very wide range of supported handsets or headsets at all price points. Oh, and a Standard 8 call licence for free!
What do you dislike about the product?
Sometimes the flexibility and multiple tailoring options make it not obvious which is the *best* way to get it to do what you need. Some interface choices can be a bit confusing but it rewards learning the ins and outs. Sometimes they change what's included in each licence tier but that seems to have settled down now.
What problems is the product solving and how is that benefiting you?
Solving phone system problems for companies of all sizes and shapes. Especially in the current remote working situation. Web chat to the phones system is also very handy. The cost benefits can't be underestimated. Compare it to the competition and you'll see gigantic software savings.
Recommendations to others considering the product:
Try the trial!
A complete IP PBX Solution
What do you like best about the product?
We have been using 3CX for almost 10 years and I can say that there has been an enormous improvement with the product.
Some of the advantages of using 3CX from my point of view are as follow:
1-It is licensed based on concurrent calls not the number of extensions
2-Large number of web meeting participants is already included in all licenses
3-No additional fee for web meeting and cellphone app
4-easy installation on-premises and cloud
5-Easy to maintain
6-easy to train end users
Some of the advantages of using 3CX from my point of view are as follow:
1-It is licensed based on concurrent calls not the number of extensions
2-Large number of web meeting participants is already included in all licenses
3-No additional fee for web meeting and cellphone app
4-easy installation on-premises and cloud
5-Easy to maintain
6-easy to train end users
What do you dislike about the product?
If I want to list cons about 3CX, will be as follows:
1-So many updates
2-New updates do not respect the previous versions' features
3-Some features remove in the new releases while the client has been already using them
4-So many changes in user interfaces cause that end-user to lose trust in the product
5-even after all years of developments, the product is not mature enough and it constantly keeps changing
1-So many updates
2-New updates do not respect the previous versions' features
3-Some features remove in the new releases while the client has been already using them
4-So many changes in user interfaces cause that end-user to lose trust in the product
5-even after all years of developments, the product is not mature enough and it constantly keeps changing
What problems is the product solving and how is that benefiting you?
The 3CX phone system is ideal for small to medium companies with less than 100 users and locations in the same geographical regions. It cannot replace Trading Systems or users who are used to use CUCM.
If the client meets the criteria for using 3CX meaning no special requirement, 3CX would be the easiest and the most cost-effective solution.
Users with tight budget would love 3CX as an all-in-one solution.
If the client meets the criteria for using 3CX meaning no special requirement, 3CX would be the easiest and the most cost-effective solution.
Users with tight budget would love 3CX as an all-in-one solution.
Flexible VOIP system
What do you like best about the product?
The ease of extension management makes managing numerous 3CX installs for different clients easy and both streamlines my workflow and exceeds their expectations.
What do you dislike about the product?
When opening any given page on 3CX, it retains how far down you've scrolled from the previous page. This can lead to a lot of unexpected scrolling.
What problems is the product solving and how is that benefiting you?
Remote SBCs. Multiple sites on a single phone system. Work from home flexibility has been incredible during Covid-19 restrictions.
Recommendations to others considering the product:
The wide array of compatible phones and ease of use from an administrative standpoint make 3CX extremely flexible. With strong support and development teams, 3CX stays up to date with feature requests and bug fixes. I always feel as though 3CX can help me provide solutions to my clients.
Amazing Product
What do you like best about the product?
the mobility features, the different options available to you to setup the system.
What do you dislike about the product?
figuring out templates can sometimes prove difficult.
What problems is the product solving and how is that benefiting you?
in the current world just having the ability to easily stay connected when working from home.
Recommendations to others considering the product:
Watch the videos, speak with users who have it.
It's a fantastic system, with the occasional service blip
What do you like best about the product?
Simple use, sign in from multiple devices
What do you dislike about the product?
Occasionally the service dips, outages can be due to external hosting providers though
What problems is the product solving and how is that benefiting you?
Removing old phone lines, cutting costs etc
not bad
What do you like best about the product?
the ease of access and functionality of the devices on site
What do you dislike about the product?
the firmeware updates caused issues with certain models of phones
What problems is the product solving and how is that benefiting you?
no problems are being solved other normal everyday ones
Recommendations to others considering the product:
it is a great tool to have for VIOP for small or large sized companies
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