3CX Phone System
3CXExternal reviews
526 reviews
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A fantastic solution to impower companies to run their own PBX
What do you like best about the product?
The 3CX solution provides a great all-in-one solution for unified communications. The included soft client and web meeting keeps everything within the 3CX system. This allows the system admins to easily manage the whole system. Plus the consistent experience for all of the users is always appreciated.
What do you dislike about the product?
The 3CX platform is missing some of the important management features and power options. For example, there is no audit log and the admin access is not granular. So if an extension wants to make a change to the IVR or queue they also get access to the SIP trunks, backups, etc.
What problems is the product solving and how is that benefiting you?
I've have used 3CX to provide a truly unified communications system to clients that require security but also flexibility in how they operate. The benefit to having all of the apps and phones fully supported allows for a smooth and simple roll out of the solution.
Recommendations to others considering the product:
3CX can definitely be a great solution for many companies. My recommendation would be to fully understand what functionality you are currently using and ensure 3CX can match it. Then see what additional options 3CX provides and see if they fit into your use case.
Pretty Good, but has some limitations
What do you like best about the product?
Affordability is great. Works much better than a 10+ year old Call manager system.
What do you dislike about the product?
No "supported" way to create templates. If you want phones to default to 12h instead of 24h time, you have to edit a template then all those phones are flagged as "unsupported" and 3CX support won't help you with anything unsupported.
What problems is the product solving and how is that benefiting you?
It's modern and works well. It's much easier to customize call routing, phone trees, and the like than our old system. It's easier for users to change their own settings for forwarding or voicemail using the web or app.
Recommendations to others considering the product:
It's very good for basic needs. I don't feel like it would scale well if you need lots of customization or integrations. We've had trouble with both of those areas, but the basics are good. It doesn't integrate with Active Directory or similar systems for authentication. The only way for users to login is a password that 3CX generates and emails to users, which is not the most secure nor the most convenient.
3CX experience as an MSP hosting multiple instances for customer
What do you like best about the product?
It's very easy to deploy and keep updated if you run it on the Debian version. The GUI is intuitive and makes management a breeze. The associated costs fit the SMB space well and has great features for remote workers built in which is particularly pertinent in the current situation.
What do you dislike about the product?
There is no useful single pane management if you host multiple instances. There used to be a cloud version which gave you centralized management but that went away in more recent versions. It would be really useful to have a single place to go where you could push updates to multiple instances rather than having to manage each instance separately. Having to log in 50 different places to patch/update creates a lot of extra work.
What problems is the product solving and how is that benefiting you?
As mentioned above, during the current crisis 3CX provides a lot of benefit to our customers as businesses need employees to be reachable and able to handle business calls while also staying safe in their homes.
Our Office's Primary Phone System
What do you like best about the product?
We utilize 3cx for all of our office phone systems. It is very easy to utilize and allows our entire office to keep track of phone calls across our entire office.
What do you dislike about the product?
The system will not allow people to dial an extension directly. It will also not give us a notification when phone calls are missed or when you receive a voicemail.
What problems is the product solving and how is that benefiting you?
We use it for our entire staff's main system instead of having hard phones.
Recommendations to others considering the product:
It is a good system but I would recommend you make sure you have a very reliable internet connection because using a soft-phone system can have a big strain on your network.
3CX Phone System
What do you like best about the product?
I like the convenience of using my work phone without having to have a desk phone!
What do you dislike about the product?
I dislike that it doesn’t ring when the app isn’t open.
What problems is the product solving and how is that benefiting you?
All of our staff are usually on the go, so this is a good tool!
Great phone system that uses the internet
What do you like best about the product?
Easy to set up, easy to use, good support from 3CX
What do you dislike about the product?
No cons so far, I have found it to be a really good system to use.
What problems is the product solving and how is that benefiting you?
Collaborating on work is easy with 3CX, as is call logging, monitoring and recording.
3CX Phone System
What do you like best about the product?
I like how it's cordless and the call comes right on your screen.
What do you dislike about the product?
Sometimes the volume doesn't work and you can't hear the customer or they can't hear you.
What problems is the product solving and how is that benefiting you?
It is still fairly new to us, so we are still working on the qwerks.
The call software that actualy works
What do you like best about the product?
i like mostly 3cx for its ease of learning and it great features that are convenient and help speed the workflow
What do you dislike about the product?
I dislike the ability to first change the ringtone color and interface layout,The theme should extend all the way to the contacts list as well,And it sometimes can miss calls
What problems is the product solving and how is that benefiting you?
Candidates not being able to log in,Errors ,troubleshooting
Recommendations to others considering the product:
A Great tool that will get things done
3CX is an okay VOIP that could use some improvements
What do you like best about the product?
Our company recently switched to 3CX from traditional landlines and mobile phones. There are cost savings associated with this. You will also reduce the needed hardware as telephone sets and mobile phones will disappear. You can run everything from your laptop as long as you have a good internet connection.
What do you dislike about the product?
3CX has issues. There are many mobile numbers, especially in the province that are not in their system. As such you will not be able to connect. Our calls get dropped frequently as well due to unstable internet connection.
What problems is the product solving and how is that benefiting you?
Voice over internet phone. Calling, call routing, call waiting, call recording.
Recommendations to others considering the product:
Kindly look for other VOIPs.
Secured Caller Identity
What do you like best about the product?
What I like best about using 3CX is how it generates a random number each time I do an outgoing call. This way, my identity as a caller is secured and it helps me avoid unnecessary and unimportant incoming calls. As working in a field of collections, security is one of our main issue. It also helps in more successful phone calls if the client is trying to avoid a phone call from someone.
What do you dislike about the product?
The application is very much dependent on the internet connection and so if network is unstable it will greatly affect calls either incoming or outgoing.
What problems is the product solving and how is that benefiting you?
It solved the problem of securing the callers identity.
Recommendations to others considering the product:
It's good if your internet connection can support the system to provide reliable call services.
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