3CX Phone System
3CXExternal reviews
526 reviews
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“Great tool for managing client calls and CRM integration”
What do you like best about the product?
Its easy to use just one click you can dial and connect with the customer and you can find history of call logs.
What do you dislike about the product?
Sometimes some voice issues wil be there.
What problems is the product solving and how is that benefiting you?
3CX helps me manage client calls and follow-ups in one place. The CRM integration automatically tracks all interactions, saving time and helping me close deals faster. It’s been a great tool for improving my sales efficiency.
Flexible and Powerful Communication with 3CX
What do you like best about the product?
3Cx is easy to set up and works well on any device. It's reliable and good for remote work, and call quality is good. Featured like call recording and salesforce integration make my job easier.
What do you dislike about the product?
Setting up 3CX can be tricky for beginners, There are also occasional issues with network setup but once it's all working, it's reliable.
What problems is the product solving and how is that benefiting you?
3CX makes our tea's sales and support calls easy and smooth. It helps us handle lots of calls, route them quickly, record key conversations, and it's work better together. We can track leads easily through salesforce integration.
Powerful and cost-effective business communication solution
What do you like best about the product?
3CX is an all-in-one communication tool that makes business calling and conferencing very easy. What I like best is how flexible it is — you can use it on desktop, mobile, or even directly from a browser. The call quality is clear, and features like video meetings, live chat, and call recording give a professional edge without needing multiple tools. It’s also cost-effective compared to traditional phone systems
What do you dislike about the product?
The initial setup can feel a little technical for non-IT users. The mobile app sometimes lags compared to the desktop version, and more user-friendly documentation would make onboarding smoother.
What problems is the product solving and how is that benefiting you?
3CX helps us manage internal communication and customer calls in one place. The biggest benefit is reduced cost compared to legacy phone systems and better flexibility for remote teams. It also helps us appear more professional when handling client calls and meetings.
3CX is a great VOIP System
What do you like best about the product?
The pricing is very competitive and the ease of deployment is suprising.
You can customize and find tons of options to fine tune it to your environment's requirements.
You can customize and find tons of options to fine tune it to your environment's requirements.
What do you dislike about the product?
The product is often updated and the GUI might change quite a bit which will take time to adjust. Other than that I can't think of anything that wasn't yet addressed by 3CX in the recent versions.
What problems is the product solving and how is that benefiting you?
3CX allows us to have a secure and Cloud-based phone system to manage our support operations and the internal communication.
My experience with 3CX
What do you like best about the product?
3CX stands out for its flexible deployment, robust feature set, and cost-effective plans, including a free version for up to 10 users
What do you dislike about the product?
Complex Setup for Non-Technical Users
Initial configuration and some advanced features require technical expertise. Businesses without an in-house IT team may find deployment and ongoing management challenging
Initial configuration and some advanced features require technical expertise. Businesses without an in-house IT team may find deployment and ongoing management challenging
What problems is the product solving and how is that benefiting you?
Suitable for SMBs up to large enterprises. Unlimited extensions on pro tiers. System administrators have deep access for customization and detailed reportin
If you need a basic servise go with 3CX
What do you like best about the product?
It's very simple and easy to use, there's only the basic elements to use ands that's good
What do you dislike about the product?
The interface looks like a old celphone, they can improve that to something more minimalitic
What problems is the product solving and how is that benefiting you?
It's free and easy to use
Seamless Communication Made Easy with 3CX
What do you like best about the product?
We've been using 3CX for several months now, and it's made a significant difference in how our team communicates—both internally and with clients. The setup was straightforward, and the interface is intuitive.
What do you dislike about the product?
The mobile app works well overall, but occasionally experiences call dropouts or delayed notifications, especially in low-network environments.
What problems is the product solving and how is that benefiting you?
With its mobile and web apps, our team can stay connected from anywhere, which has been essential for supporting hybrid and remote work environments. By consolidating voice, video, live chat, and messaging into one platform, 3CX has eliminated the need for multiple tools, streamlining internal and external communication.
3CX is the most affordable and easy to use phone system
What do you like best about the product?
The 3CX SMB is free for upto 10 users. It integrate well with Twilio SIP trunk and other providers.
What do you dislike about the product?
It's a bit tricky to set up especially if the company requires multiple ring groups and digital receptionist.
What problems is the product solving and how is that benefiting you?
I set up 3CX for my own organisation and other clients, I find it easy to implement and integrate with other SIP trunnk provider. It helps businesses simplify their phone system and get virtual staff from other countries use it as ordinary phone using mobile app and desktop app.
Excellent VoIP System for Our Business Needs
What do you like best about the product?
3CX has been easy to use and works great for our daily communication. Setup took a bit of learning, but support and guides helped a lot. We use it every day—it has all the features we need, and it connects well with our other tools. Overall, it’s been a reliable and cost-effective solution.
What do you dislike about the product?
There’s a bit of a learning curve at first, especially with the admin settings. Some advanced features can be tricky to configure without support. Also, occasional updates can cause minor issues that need troubleshooting.
What problems is the product solving and how is that benefiting you?
3CX has solved our communication issues by giving us a reliable phone system that works in the office and remotely. It’s helped us stay connected as a team, manage calls more efficiently, and save money compared to traditional phone systems.
Adaptable, Configurable, Dependable
What do you like best about the product?
3CX has been installed for about 5 years at my company - it was easy to install, it was easy to set up, and it has been easy to customise for our requirements. I've never once been unable to solve a problem using 3CX. We have specific requirements for out of hours contact, and have implemented a rota system for out-of-hours support using just 3CX and a bit of logic.
Despite the system being 5 years old, it has been regularly upgraded to the latest release - a process that is easy and dependable.
Despite the system being 5 years old, it has been regularly upgraded to the latest release - a process that is easy and dependable.
What do you dislike about the product?
3CX can sometimes be a bit picky about how certain SIP devices connect, but their support channels and the 3CX community have been very helpful in remediating these issues.
What problems is the product solving and how is that benefiting you?
3CX provides us with a reliable and scalable phone system: it does call queuing, ringback and sends voicemails directly to our Teams channels. We have written custom phone templates for high-security areas, and have had great success with the mobile app for extending our PBXs reach for our users.
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