3CX Phone System
3CXExternal reviews
526 reviews
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is this application became a new Skipee?
What do you like best about the product?
Available on the telephone, laptop, tablet, and personal computers. and number and email can be added to our professional network. User friendly interface is the main thing.
What do you dislike about the product?
i have nothing major but, only my colleagues have the information to use this application. however, the rest of my close friends don't use this application. i guess lack of PR on this project
What problems is the product solving and how is that benefiting you?
more user network is required, i think that is the main target for all stakeholders at the moment. we need to have a larger network and more users to have. otherwise, it will be forgotten like VIIBEER SKIIIPEE etc.
Practical but noisy
What do you like best about the product?
I like having the call history, also if there are multiple people handling the calls, if one person hangs up, the others still have the call, so it allows for better internal management of the calls.
What do you dislike about the product?
I don't like that there aren't more different modes: silent but visible, etc. Also, the interface isn't very nice and sometimes, we don't have the same call history as our colleagues.
What problems is the product solving and how is that benefiting you?
At least, 3CX addresses issues related to incoming calls: no need for everyone to have a landline phone, everything goes through the computer and, without realizing it, it's easy to use: ok for the call and not ok for the call!
Pretty good system
What do you like best about the product?
You can call from anywhere And the call looks like it's coming from your office. Nice chat feature. Easy to use.
What do you dislike about the product?
Can have many users. Hard to getvahold of customer service.
What problems is the product solving and how is that benefiting you?
We can have employees work from home or out of office and calls look like their coming from your office. Easy to chat with entire office as well. Easy to connect to all electronic devices.
3CX as a cheap and easy VoIP-PBX
What do you like best about the product?
Easy setup either managed in their own cloud or spun up as a vm or physical machine (~30min)
Easy management of extensions as well as different phone providers
Easy management of extensions as well as different phone providers
What do you dislike about the product?
Random inteferences during calls (might be a general VoIP-problem as far as my experience goes.
What problems is the product solving and how is that benefiting you?
For example automated phone menus as well as call queues or round-robin distribution of incoming calls.
One benefit is the ability to use a webclient even remotely from any PC with microphone and speakers (preferably a headset) or with the smartphone app.
One benefit is the ability to use a webclient even remotely from any PC with microphone and speakers (preferably a headset) or with the smartphone app.
Useful Desktop Phone Service
What do you like best about the product?
The most useful feature for me was the voicemail transcript that was emailed to me. I also liked being notified on both my phone and my laptop when I was receiving a call.
What do you dislike about the product?
Although I found the voicemail transcript very useful, sometimes the grammar wasn't very clear. Furthermore, some words were transcribed incorrectly, so I would have to listen to the voicemail anyways, which, at least for me, defeated the time-saving purpose of the transcript.
What problems is the product solving and how is that benefiting you?
Employees receive a physical phone only if they pass the 90-day probation. Installing 3CX on their laptops made it easy to call them in the meantime and provided a way for clients to reach them if required.
3CX Phone
What do you like best about the product?
Convenience. I like that there is a phone ap that you can utilize on your cell when you are away from the office.
What do you dislike about the product?
If internet connectivity is slow at all, voice quality suffers significantly - it can sound like you are in a tunnel.
What problems is the product solving and how is that benefiting you?
Working from home, having a VOIP is necessary.
Great for using in Chrome
What do you like best about the product?
It has an easy to use chrome extension where you can dial out and receive phone calls with context from the CRM.
What do you dislike about the product?
It soemtimes looses its pairing in strange ways and requires settings to be changed within their dashboard.
What problems is the product solving and how is that benefiting you?
It stops me from having to use a physical handset and let's me see phone calls placed within our CRM.
not bad
What do you like best about the product?
the ease of access and functionality of the devices on site
What do you dislike about the product?
the firmeware updates caused issues with certain models of phones
What problems is the product solving and how is that benefiting you?
no problems are being solved other normal everyday ones
Recommendations to others considering the product:
it is a great tool to have for VIOP for small or large sized companies
3CX
What do you like best about the product?
The product has proven to be highly versatile across multiple platforms
What do you dislike about the product?
Most problems are audio related - specifically (I think) issues with the browser and windows.
Many of our users have to reboot to get the product to finally work for a meeting.
Many of our users have to reboot to get the product to finally work for a meeting.
What problems is the product solving and how is that benefiting you?
Great for our WFH situation with this pandemic - very good cross-platform tool
Recommendations to others considering the product:
Hands on labs and allow for an adoption period - don't pull the old tools until your team gets comfortable with the new ones.
5+ Years Installing and Supporting 3cx
What do you like best about the product?
The flexibility of its deployment and agnostic use of SIP Trunks and hardware
What do you dislike about the product?
The technical support really needs some work. This has been a point of contention since day 1, 5 years ago and has really never improved. The staff there are difficult to work with and often are very unhelpful. Extremely unhelpful would be best described. Almost instructed to be as unhelpful as they are. We have basically had to learn on our own through trial and error with very little manufacturer provided backing and support through questions and issues.
What problems is the product solving and how is that benefiting you?
Cost of entry barriers are the biggest sell point. We can deploy a system for near close to what normal ISP or Telco is charging for standard POTS lines with old key style PBX systems. This is the biggest win in my book for 3cx.
Recommendations to others considering the product:
Find an integrator or partner that can help you with deployment and questions along the way before you start out with 3cx either as an integrator / installer or for in house use. This will save you a lot of headache and hours wasted on finding answers that someone else has already been through before you have. The price of entry and the features are the best attributes to 3cx but plan carefully before going live.
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