3CX Phone System
3CXExternal reviews
526 reviews
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3CX Lets Me Take Work Calls Anywhere
What do you like best about the product?
i love that the calls come through my phone and i since i work at several work locations i can still be reached right on my cell phone through the 3 CX app that allows me to manage my work and personal live
What do you dislike about the product?
i wish i would text on it .. other than that nothing
What problems is the product solving and how is that benefiting you?
more accessible
Best-in-Class 3CX Phone System: Smart, Easy, and Reliable
What do you like best about the product?
3CX is the best phone system I have used in a long time. The up to date performance and intelligence is state of the art for 2026. Its easy to use and the support we are given if any issues arise is beyond helpful. This system has helped our agency to run more smoothly and never miss a clients call. The system integrates with our management system and the pricing is extremely reasonable.
What do you dislike about the product?
There is nothing I can say poorly of 3CX
What problems is the product solving and how is that benefiting you?
We are currently not having any problems with 3CX
The Best for Quality Calls and Easy SMS
What do you like best about the product?
3CX is the best software for calling with good quality calls and SMS. I like how it provides all the features I need in one place, making it easy for me to send SMS to my teams and customers. The initial setup of 3CX was very easy. Overall, everything about 3CX is good.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
I use 3CX for calling with good quality and find SMS dials convenient all in one place, making communication easy with my team and customers.
Simple and Cost-Effective VoIP Solution
What do you like best about the product?
I like 3CX for its simplicity, reliability, and ease of use, along with flexible management and strong call-handling features.
What do you dislike about the product?
> I dislike that some advanced features and customizations can be limited, and troubleshooting can sometimes be less intuitive compared to more mature or fully cloud-native phone systems.
What problems is the product solving and how is that benefiting you?
3CX solves the problem of managing complex and expensive phone systems by providing a simple, cost-effective, and centralized VoIP solution. It benefits me by making call handling, user management, and remote access easy while reducing telecom costs and administrative overhead.
Feature-Rich, Robust, and Hard to Beat
What do you like best about the product?
No product is more feature rich and robust as 3cx.
What do you dislike about the product?
Cost. Aside from that—which honestly isn’t too bad—I don’t see any real downsides, other than the occasional security flaw or incident.
What problems is the product solving and how is that benefiting you?
It helps us keep all our communications—whether by phone, text, or chat—in one platform, making communication more efficient and streamlining our business processes.
Always Connected, Effortless Setup, Powerful Communication
What do you like best about the product?
I can have my phone extension ready anytime, anywhere. It is easy to use, to setup, and I am reachable for customers and suppliers thanks to this powerful tool.
What do you dislike about the product?
Up to this point, 3CX has fulfilled the needs we have as a company.
What problems is the product solving and how is that benefiting you?
Our company is based in Florida, while our team works remotely from overseas. As remote employees, we didn't need to invest in physical phones or costly hardware. 3CX has proven to be an excellent PBX platform that works seamlessly for our needs.
Effortless Digital Calling, Always Connected
What do you like best about the product?
What I like most about 3CX is that it truly functions as a digital phone. It's very easy to use—once I open the app, I don't have to keep logging into web pages repeatedly. If I need to go somewhere, I can simply take my laptop with me and stay connected through 3CX, as long as I have a stable internet connection.
What do you dislike about the product?
What I find particularly frustrating is how difficult it is to edit existing contacts. In fact, it's often simpler to just delete them and create new ones instead.
What problems is the product solving and how is that benefiting you?
3CX provides me with the flexibility to work and communicate from anywhere, as long as I have an internet connection. I no longer have to worry about service signal, which is a significant benefit for me.
Practical and Intuitive, but Needs Aesthetic Improvements
What do you like best about the product?
I value the practicality of 3CX, which makes operations much more efficient and easy to manage. The platform's optimization is remarkable, with a lightweight app that doesn't consume many resources yet still offers comprehensive functionalities. Additionally, it is intuitive, which facilitates communication between departments within the company, integrating the different areas in a cohesive and efficient manner. I also appreciate how simple and quick the initial setup of 3CX was, allowing for a smooth transition without disrupting daily activities. The confidence in the product is so high that I would give it a score of 10 on a recommendation scale.
What do you dislike about the product?
I think that 3CX could improve in aesthetics. Currently, I miss more native aesthetic options to customize the app to my liking.
What problems is the product solving and how is that benefiting you?
I use 3CX to facilitate communication between departments in the company, providing convenience and a lightweight, intuitive application.
Simple to Use, But Partner Ecosystem needs review
What do you like best about the product?
Simplicity. Very Robust but so flexible.
What do you dislike about the product?
Partnership. The Partnership Ecosystem is kind of so Rigid
What problems is the product solving and how is that benefiting you?
Solving problems of Customer Care Experience
3CX is easy to setup and very user friendly
What do you like best about the product?
As the administrator of our 3CX system, I find the implementation and configuration process to be very straightforward and easy to follow. Setting it up does not take much time, allowing you to get started quickly. I appreciate the availability of a cloud option, which eliminates the need for on-premise hardware. Physical handsets are also unnecessary, thanks to the mobile client and desktop software. Their customer support is excellent, with knowledgeable staff who resolve issues promptly. We rely on 3CX for all our communication needs. Integrating it into our existing network is simple and can be completed in under an hour. Users often take advantage of 3CX for more than just calls, using it for chats and meetings as well.
What do you dislike about the product?
I am frustrated by how often support is withdrawn for third-party requirements such as handsets and SIP Trunk providers. If you happen to use a third-party option that is not officially supported, you won't get any assistance with configuration or troubleshooting issues.
What problems is the product solving and how is that benefiting you?
3CX has certainly helped our business reduce call costs. By taking advantage of its unique features, we are able to use the internet for our daily calls. When it comes to making international calls, there are numerous supported third-party providers that offer affordable overseas calling plans, which can be easily integrated into 3CX.
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