3CX Phone System
3CXExternal reviews
526 reviews
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Comprehensive VoIP Solution, Slight Learning Curve
What do you like best about the product?
I use 3CX for office VoIP PBX and internal communications, and I really appreciate that it's compatible with multiple VoIP/SIP providers and iPhone manufacturers. The software client has a good UI and is easy to use and administer, which makes it very user-friendly. It allows us to route calls efficiently, both within the office and with field staff, without the need for costly IP phone units. Its ease of setup means there's a low learning curve, so getting new users and admins up to speed is quick.
What do you dislike about the product?
We do prefer the old UI to the new one. Some of the features in the old UI were better implemented, like backups, provider and IP phone templates, and on hold and holiday messaging. It would be an improvement from the administrator point of view to have the old UI methods brought back rather than the new script download and deployment methods currently favored.
What problems is the product solving and how is that benefiting you?
3CX routes our calls efficiently, supports multiple VoIP/SIP providers, and integrates with our existing equipment cost-effectively. We enjoy its user-friendly desktop and mobile clients, making it easy to deploy extensions without additional IP phones, and appreciate its low learning curve for quick adoption.
Useful Desktop Telephony with Directory and Easy Team Call Add-Ons
What do you like best about the product?
It's useful to have the telephony on the computer, having the directory and being able to add team members to calls with customers
What do you dislike about the product?
Sometimes it's challenging to do conferences. If I call my team members first and the customers after it, I cannot dial extensions.
What problems is the product solving and how is that benefiting you?
Having the phone wherever I go to. You can also have it on the cellphone.
Easy to Use and Integrate with CRMs
What do you like best about the product?
Easy to use and integrate, specially with my environment (Apollo-Hubspot)
It is very stable. Did not report any problem in 1 year
It is very stable. Did not report any problem in 1 year
What do you dislike about the product?
It becomes a bit complex or support dependent when needing to set it up as a PBX
What problems is the product solving and how is that benefiting you?
3CX permits me to provide my sales team IP Voice services for countries where Hubspot (Twillio) or Apollo does not provide calling services.
This capability is very easy to use from the integrated tools, so 3CX is seamless. You can call everywhere directly from CRM
This capability is very easy to use from the integrated tools, so 3CX is seamless. You can call everywhere directly from CRM
All-in-One Communication Platform with Great Pricing
What do you like best about the product?
They have all in one communication platform and the pricing
What do you dislike about the product?
The setup process is difficult, and the licensing logic is a bit confusing.
What problems is the product solving and how is that benefiting you?
I use it for calling clients.
Easy Global Access from Anywhere
What do you like best about the product?
It’s easy to access from various countries.
What do you dislike about the product?
Sometimes I face connectivity issues nothing apart from that.
What problems is the product solving and how is that benefiting you?
Any communication required from the client’s end is always done over 3cx. As a result, if any proof of communication is needed, the recordings are available to assist and support.
Work-from-Home Friendly: Dial Customers from the “Office” Number
What do you like best about the product?
can work from home and dial customers from "office" rather than personal phone
What do you dislike about the product?
we do not know how to shut it off on the Samsung cellphone
What problems is the product solving and how is that benefiting you?
not having to block my personal phone number when dialing a client
User-Friendly Interface and Handy Phone Extension Integration
What do you like best about the product?
The user friendly interface is one of the major eye catching feature-one of the best features is that your personal phone can be connected via an extension keeping you connected to the main office line.
What do you dislike about the product?
The only disadvantage would be the constant glitching when adding new audio hardware- manually you need to change it since some times it tends to switch between computer integrated speaker rather than the headset
What problems is the product solving and how is that benefiting you?
Communication on the go and the back office is one of the major issues- multiple calls come in every day and we always have someone available on the lines which is easier with 3cx
User-Friendly, Yet Setup is a Hurdle
What do you like best about the product?
I like 3CX for its ease of use and its user-friendly interface. It's also great for making outbound calls and facilitates communication with my Australian clients, making the process easier and faster.
What do you dislike about the product?
The interface, though user-friendly, doesn't work like an actual phone system. The calling feature requires going through a lot, and it doesn't really look or function like a traditional phone system. Also, the text messaging system is another area that could use improvement. It took me a long time to set it up, so it wasn't easy.
What problems is the product solving and how is that benefiting you?
I use 3CX to make communication with my Australian clients easier and faster, especially being based in The Philippines.
Cost-Saving, Easy-to-Use Unified Communications with Strong CRM Integrations
What do you like best about the product?
3CX is best for its cost savings flexibility and ease of use. It also delivers unified communications along with strong CRM integrations, making it a powerful, affordable, and modern alternative to traditional phone systems.
What do you dislike about the product?
3CX often focus on frequent, disruptive updates, a perceived shift away from user-friendly perpetual licenses toward recurring revenue, unreliable performance in the mobile app, and support that is either poor or available only on a commercial basis.
What problems is the product solving and how is that benefiting you?
3CX addresses the challenges of outdated, expensive, and inflexible phone systems by providing a unified, software-based communications platform. It brings calls, chat, and messaging together in one place, which can lead to meaningful cost savings, improved mobility for remote work, and simpler day-to-day management. It also helps support better customer experiences through capabilities such as CRM integration and unified communications.
Efficient and User-Friendly App
What do you like best about the product?
Easy to use, practical, efficient. I use it every day for my office and also extension lines with my coworker.
What do you dislike about the product?
Tech support, try to reach out and never got an answer. Do not complain cause is a free app.
What problems is the product solving and how is that benefiting you?
Having a US line number and able to be used in foreign countries. Customers can call me wherever I have internet access like is they were calling me locally.
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