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    reviewer1144389

Secure data protection with quick support response and potential for cost-efficient improvements

  • December 05, 2024
  • Review provided by PeerSpot

What is our primary use case?

I use Dell PowerProtect DD (Data Domain) for archiving and storage for the server. It is also used for daily backup purposes.

What is most valuable?

The solution is valuable for its security purposes and good support. It securely protects data against threats like Trojans. The solution has been awesome over the last ten years, offering stability and reliability, which I recommend for stable storage.

Additionally, it supports new technologies and offers a fantastic after-sales service, with engineers responding within 24 hours to solve issues, proving crucial for our operations.

What needs improvement?

If I were a manager for this infrastructure, I would look into load balancing for cost, maintenance after sale, and improving Dell PowerProtect DD. It is important to consider features you need or don’t need.

For how long have I used the solution?

I have been using the Dell PowerProtect DD solution since 2008.

What do I think about the stability of the solution?

The solution is very stable. Over the past ten years, it has been an awesome project.

What do I think about the scalability of the solution?

In my plan, I renew the support every three years, and it is scalable. The scalability depends on the IT department's strategy.

How are customer service and support?

The customer service after sale is very important. They respond within 24 hours of case submission, which is crucial for maintaining the solution. Technical support is rated nine out of ten.

Which solution did I use previously and why did I switch?

Before Dell PowerProtect DD, I used Veeam Backup, which is easy to manage and offers a reasonable backup solution.

How was the initial setup?

The initial setup is for archiving and daily backups. It is set up on premises with virtual machines.

What was our ROI?

Occasionally, there are significant monetary savings and time savings.

What's my experience with pricing, setup cost, and licensing?

Pricing is sometimes reasonable depending on the discounts provided by the company.

What other advice do I have?

I advise potential users that Dell PowerProtect DD is a good product, but it has to be aligned with your strategy, capacity, and budget. Rating for the overall solution is nine out of ten. The considerations should be to focus on price and on your strategy for your environment.


    Houssem Sandli

Achieve efficient archiving with superior deduplication while needing improved high availability

  • December 05, 2024
  • Review provided by PeerSpot

What is our primary use case?

The primary use case for Dell PowerProtect DD (Data Domain) is for deduplication and archiving, including achieving efficient archiving. We sometimes use Veeam backup with Dell PowerProtect DD (Data Domain) and other times with Dell PowerProtect to extend retention periods of our backup jobs.

What is most valuable?

The most valuable feature of Dell PowerProtect DD (Data Domain) is its deduplication capability. This feature is crucial for our customers as it allows them to have more storage space for backup jobs.

Additionally, the integration with Dell EMC arrays and storage snapshot backup functionalities are key elements, enabling efficient daily and nightly backups of sensitive ERP or applications.

What needs improvement?

Improvement is needed in terms of telemetry and high availability as the high availability feature is only present in the higher models of Dell PowerProtect DD (Data Domain). The entry-level and medium-level models, such as the 6000 and 4400, lack this feature.

Moreover, integration with cybersecurity measures can be enhanced, particularly with ransomware protection.

For how long have I used the solution?

I have been working with Dell PowerProtect DD (Data Domain) for about ten years.

What do I think about the stability of the solution?

Dell PowerProtect DD (Data Domain) is stable in terms of software performance. However, problems arise during the software upgrade process from version to version.

What do I think about the scalability of the solution?

Scalability is mainly constrained by hardware limitations. The software has good scalability, however, there is an issue with high availability in entry and medium-level models.

How are customer service and support?

Customer service from Dell is good. We buy the product with a 24-hour onsite response support in Tunisia, and we face no issues with the support quality.

How was the initial setup?

The initial setup of Dell PowerProtect DD (Data Domain) is not easy compared to other solutions like Veeam or Commvault. It is moderately difficult and sometimes complicated due to the large number of products involved in the DPA suite.

What about the implementation team?

An experienced engineer is essential to handle the complicated implementation process of Dell PowerProtect DD (Data Domain).

What's my experience with pricing, setup cost, and licensing?

The pricing has become higher since July, and the license costs are more expensive compared to the past. It now uses a different licensing model, which is calculated based on the number of virtual machines instead of storage or processors.

What other advice do I have?

I recommend Dell PowerProtect DD (Data Domain) for its integration with Dell EMC solutions and its superior compression and application ratios. This makes it more interesting compared to other products.

Overall, I would rate the solution a six out of ten.


    Shrikant Teggi

Data deduplication and faster recovery improve backups and efficiency

  • December 05, 2024
  • Review provided by PeerSpot

What is our primary use case?

Currently, we are using only NetWorker, and that too only for a file system backup. We have also started taking backup of the Oracle data. The Oracle database plugin has been installed, the license has been bought, and we are protecting a hot backup of the Oracle database.

What is most valuable?

It's deduplication and faster recovery that are the key features. We had a challenge with the backup window because earlier, we were using traditional backup methodology, which used to take an enormous amount of time. By using Data Domain, we get the advantage of data deduplication, reducing data size. The backup window is also reduced, and recovery is definitely faster.

What needs improvement?

The Data Domain solution appliance is quite expensive. It is on the higher side, but technically or functionally, there is no issue.

For how long have I used the solution?

We have been using Dell Data Domain for the last five years.

What do I think about the stability of the solution?

There have been absolutely no stability issues so far.

What do I think about the scalability of the solution?

By keeping the increasing data in mind, we decided to go for Data Domain. It was a practical solution to the challenges we faced earlier.

How are customer service and support?

Technical support was absolutely supportive. Whenever we faced any issues, we logged a call with Dell and immediately received a response, which was fantastic.

Which solution did I use previously and why did I switch?

We were earlier using the traditional backup methodology, which used to take a lot of time to back up the data.

How was the initial setup?

Once we received proper training from the respective vendor, and since we were using NetWorker earlier, we didn't find any difficulties. We are currently using it efficiently and are happy with the experience.

What's my experience with pricing, setup cost, and licensing?

Commercially, the Data Domain solution appliance is on the higher side, however, technically and functionally, there is no issue. It is quite expensive.

What other advice do I have?

Just keep going with the solution as it performs. It meets our expectations well.

Overall, I rate it nine out of ten.


    Fahad_Siddiqui

Provides state-of-the-art data backup capabilities

  • August 27, 2024
  • Review provided by PeerSpot

What is our primary use case?

Customers primarily use the solution for data backup. Dell PowerProtect DD is a state-of-the-art backup device. Although we can use it as a storage device with VMware Association or NFS server, most users use it as a backup solution.

What is most valuable?

Dell PowerProtect Data Domain provides data duplication. For backup technology, we take the same backup every day. The only difference should be the differential thing, whatever is added on the same day. If we take a full backup, the difference is only for one day.

The solution provides the best deduplication and compression ratio with respect to backups. Two to three organizations I worked in use Data Domain due to this great feature of deduplication and compression.

The solution allows us to take a huge number of backups, and the footprint is quite small. The speed and throughput we get are very good. We can take a backup of 16 terabytes in 20 minutes, depending on our connectivity. Dell PowerProtect Data Domain is the best product in the market right now.

What needs improvement?

Sometimes, we face support issues. We have to change the solution's password regularly. If we lose the admin password, Dell always asks for separate charges. This should also be included in the support contract.

The solution should include integrations with third-party solutions. We can introduce raw volumes to the VMware virtualized environment or assign some volumes to physical servers. If it is not available, it should be there.

For how long have I used the solution?

I have been using Dell PowerProtect DD for two years.

What do I think about the scalability of the solution?

It's a very easy and normal process. We don't need to do the backup off-site. We're just using it as a big dump of data. For scalability, we need to add new expansion to add new devices. We recently did it. Currently, we back up 1,600 terabytes daily. In my last organization, we had around 16 terabytes plus daily backups.

How are customer service and support?

We sometimes encountered response issues with the technical support team. Overall, they have the technical abilities to resolve our issues. We rarely use the solution's technical support because of its strong design and product.

What other advice do I have?

The solution improved our customers' operational efficiency. We are taking a copy of HDFS backup using some scripts. It is raw data. We already have two to three copies in our Cloudera environment and one copy in Dell PowerProtect Data Domain. I would recommend Dell PowerProtect Data Domain to other users because it's the best product for taking backups.

Overall, I rate the solution an eight out of ten.


    ErmiasGirma

A scalable solution for data with easy deployment and support

  • August 15, 2024
  • Review provided by PeerSpot

What is our primary use case?

The data admin works within the network and Avamar. I am collaborating with the data admin on a target-based solution using their backup server. We are using this solution with Avamar to meet Target's needs.

How has it helped my organization?

They're attempting to take backups from their backup solution, which has improved their overall scalability and storage efficiency because they transitioned from a traditional backup solution to a more advanced solution within the Veracode domain.

What is most valuable?

It provides data protection and network cloud.

What needs improvement?

Local support is necessary because while some aspects are well-handled, others require attention. At times, working without support can be more cost-effective.

What do I think about the scalability of the solution?

The scalability is very good.

How are customer service and support?

Support is good.

How was the initial setup?

As a technical user, the initial setup of Dell PowerProtect DD is straightforward and familiar because it provides a tool for first-time initialization. Additionally, if customization is needed, the process is user-friendly for creating users and configuring other settings. Overall, the setup process is designed to be simple and accessible.

What other advice do I have?

I often receive feedback for synthetic data from their own data centers, such as Silicon and the National Bank of Ethiopia. Also, I recommend permissions because their data is highly integrated. Currently, the government sector is lagging in the supply chain. However, our state and technical team are actively involved in provisioning. Clients are very interested in the solution. We have also completed the installation in Darwin and are preparing to hand over the solution

Dell PowerProtect (Data Domain) is popular enough in our region.

Knowing the commitment terms is important when working with Dell PowerProtect DD. Typically, you must sign a one-year commitment if you're participating in a campaign or program. If you are provided with a voucher or other benefits, such as for students, it will usually come with the requirement to fulfill this commitment. It's essential to understand these terms clearly before proceeding.

Overall, I rate the solution a ten out of ten.


    GopalSetia

Provides backups, including long-term retention with increased uptime and compatibility

  • August 02, 2024
  • Review provided by PeerSpot

What is our primary use case?

We use Data Domain for our backups, including long-term retention. This eliminates the need for two separate solutions for online and cold backups. Data Domain effectively meets both requirements, providing online backup copies and long-term archival storage.

I work in a presales role, having transitioned from a position where I was involved in day-to-day operations for over ten years. As part of a presales team, we focus on commercial aspects and meeting technical availability requirements.

How has it helped my organization?

There are a few exceptions to this. We have some clients using Data Domain's virtual appliance, particularly with the enterprise recovery vault solution. This solution provides an isolated third copy of backups, the enterprise recovery vault, designed to protect against ransomware attacks.

What is most valuable?

It increases uptime and compatibility with our product and other third-party backup solutions. It offers ease of integration with any of our backup systems. The software provides a reliable backup and recovery process, making it easy to integrate into that area. We have encountered very few issues, only about 1% with our data domain storage, which required an engineer to address a hardware problem.

An additional advantage is the compression provided. The front-end and back-end capacity we gain significantly reduces our total ownership cost. In most cases, we achieve a compression ratio of more than 2.5:1. For example, if we purchase 100 terabytes of storage, we can store 250 terabytes of data.

It can be effective if we design the backup solution correctly, focusing on online backups with Data Domain and not heavily on archival data. For instance, I’m working with a customer with nine petabytes of archival data.

What needs improvement?

I was looking for a virtual edition, and that is now available. Many customers struggle to find a solution for ransomware protection, but we can set up an enterprise recovery vault for that purpose. These features are now part of Dell's overall offering. The solution has matured, and while I don't criticize technology, most of our technical and business requirements are met with the Data Domain storage solution.

We can meet customer requirements easily with Data Domain. Some feedback has been received from our operations team. There’s always room for improvement. For instance, there may be suggestions regarding enhancements to the reporting dashboard

For how long have I used the solution?

I have been using Dell PowerProtect DD as a partner for over 15 years.

What do I think about the scalability of the solution?

It offers 99.99% availability. If the sizing is done correctly, we can meet the scalability requirement. Scalability with Data Domain is straightforward. If enough disk capacity is planned with additional space for future expansion, scaling up is feasible. If the existing disk space is already full, we would need to purchase an additional unit, either a smaller one or one of similar capacity, to accommodate new data.

How are customer service and support?

The majority of the bugs are fixed. The team who's working as a technical engineer to support us during the incident, are also supporting us in the right order to get that rectification or the solution.

Which solution did I use previously and why did I switch?

Data Domain and NetApp are key competitors when we consider backup solutions or storage. HPE offers similar storage products, but the choice depends on the requirements. If it’s a full data center exit solution involving storage, backup, and computing, a single-vendor solution like Dell’s Data Domain or PowerProtect is a good fit.

When we consider a mix-and-match approach, we evaluate NetApp's offerings, focusing on features, overall reliability, and cost-effectiveness. In most cases, both products can meet business and technical needs. Bugs or issues with new firmware are always a factor in our decision. NetApp and Data Domain are mature enough to be reliable options.

How was the initial setup?

It is simple. This is all a menu-driven GUI combination.

What's my experience with pricing, setup cost, and licensing?

It varies from region to region. For example, in the Middle East, there is no strong preference for an OpEx model; most cases push us toward a CapEx model. This approach can differ from country to country.

While there are challenges, such as delays in receiving the bill of quantities and quotes, the overall value proposition with Dell remains strong. The response times in the Middle East can sometimes be slower, which we must navigate.

What other advice do I have?

It’s often a preferred solution when comparing costs. Features like deduplication, compression, and ransomware protection are standard across vendors. The decision comes down to cost. If two vendors offer similar pricing and there’s no need for a mix-and-match approach, we prefer a single vendor like Dell.

It all depends on negotiation when we're bundling components. If we opt for a single-vendor solution, our relationship with that vendor often leads to more competitive pricing. HCI allows us to avoid the complexities of setting up separate backup servers, as everything comes integrated into one box, including storage and all necessary roles. We prefer HCI backup solutions if the footprint doesn't increase drastically. If we can control the infrastructure, it's more efficient without managing multiple VMs or physical machines. While Data Domain is a good product, it doesn't fit every case, as customer requirements vary. Cohesity, on the other hand, offers a software solution with comprehensive features to meet technical needs. Dell doesn't always offer the most cost-effective solution; sometimes, we find better pricing elsewhere. OEMs often struggle to add new logos, so they may provide higher margins, which we can pass on to the customer.

It's a good product, no doubt about that. Other similar products also perform well. It largely depends on the profile I'm working with; we prioritize cost in our validations. For example, getting the first vendor to match five can be challenging if one vendor quotes ten and another quotes five. On the other hand, it's often easier to negotiate down the vendor, quoting five to three or even two.

Overall, I rate the solution a nine out of ten.


    Muhammad Mughees

Has a good licensing model and outstanding stability and scalability

  • June 19, 2024
  • Review provided by PeerSpot

What is our primary use case?

I have proposed Dell PowerProtect DD in a couple of sectors, including defense, government, finance, and banks. Dell PowerProtect DD faces strong competition with appliances from Veritas, NetVault, and Commvault.

Dell PowerProtect DD provides better appliances than the aforementioned competitors, has better features and the license is provided without any investments. Veritas offers solution by charging on a per-terabyte licensing model. Dell PowerProtect DD is used to retain or manage backups or sites for later use.

What is most valuable?

The licensing model is the most valuable aspect of Dell PowerProtect DD. The pricing is cost-effective for the solution, and a one-time payment is required; no annual charges or additional costs are involved with Dell PowerProtect DD. I deal with multiple brands, so the end customer of the solution contacts me to find a suitable solution to their issues.

What needs improvement?

There are multiple Chinese products hitting the market as a competitor tool against Dell PowerProtect DD, which doesn't have a great feature set but is available at an attractive and negotiable price. Recently, Huawei launched a backup solution that is being used in Pakistan or Afghanistan, but the vendor didn't sell it elsewhere. The aforementioned solution is providing tough competition to Dell PowerProtect DD.

Dell previously had smaller models of Dell PowerProtect DD, which were called DD3300, if the vendor is able to launch a similar mid-range product for customers with an average budget, they will be able to compete better.

The market is moving towards AI, and NVIDIA has been successful in growing and capturing the market. In Dell PowerProtect DD, there should also be AI features in the future. The vendor is coming up with new intelligence processors. Dell PowerProtect DD must store the data, but through AI, it should know how to retrieve and use it. AI features need to be introduced in Dell PowerProtect DD to capture the upcoming market. Customers of Dell PowerProtect DD know how to store the data but are aware of the applications or use of such data.

For how long have I used the solution?

I have been using Dell PowerProtect DD for a year.

What do I think about the stability of the solution?

I would rate the stability a ten out of ten. Since the past year of usage, we have never faced any stability issues with the solution, and neither did our organization's customers.

What do I think about the scalability of the solution?

Enterprise-level businesses, when they purchase Dell PowerProtect DD, plan to use it at least for three or five years. There are very few customers who will repurchase the license for up to seven years, the rest will buy a new version. I would rate the scalability a ten out of ten.

The product offers impressive scalability, but the issue is that after the initial license expires, which runs for three to five years, customers prefer to replace it with a different one. The solution is suitable for all enterprise, medium, and small-scale businesses. In several cases, small businesses also deal with critical data, so Dell PowerProtect DD can be a suitable solution for them.

How are customer service and support?

I would rate the tech support a five out of ten. There is an inconsistency in support quality for Dell PowerProtect DD. On-ground deployment or support assistance is not available for the product in our country, Pakistan, the customers have to purchase support assistance separately.

When purchasing Dell PowerProtect DD, customers are not willing to pay an additional $3000 to $4000 for deployment services and support. But once a customer purchases the solution and faces any trouble with data migration or similar issues, they feel purchasing the deployment services and support is necessary and Dell has the same motive of pushing them to avail support services.

Often, the account managers our company deals with want to sell equipment or reduce features to onboard the solution at a more cost-effective price. Dell PowerProtect DD is directly integrated with the servers and not into a massive environment. The product is usually integrated into a single server that runs the software. Dell PowerProtect DD is easy to integrate, but it often involves integrating one server and two switches for redundancy.

Which solution did I use previously and why did I switch?


How was the initial setup?

It's extremely easy to setup Dell PowerProtect DD. The solution's deployment is mostly carried out by partners, and some of them face challenges because every technology around the solution, including the firmware, needs to be upgraded before the configuration.

Customers with specialized technical knowledge can deploy Dell PowerProtect DD independently. In my country, Pakistan, 95% of customers use the solution on-prem.

What's my experience with pricing, setup cost, and licensing?

In terms of pricing, Dell PowerProtect DD is facing competition from Veritas and Commvault. In my country, I have sometimes noticed that enterprise businesses are offered the aforementioned competitor solutions at a cost-effective price. I know a couple of government sector projects that have chosen a competitor solution instead of Dell PowerProtect DD due to the pricing.

Which other solutions did I evaluate?

Every customer in our organization has a unique requirement; if a customer's basic requirement can be fulfilled by Veritas or Commvault, then the customer reconsiders the pricing of all the options. If Veritas offers the most affordable price, then customers might choose it over others.

If a customer has a sophisticated requirement for a data domain or if the customer's data center has already implemented a data domain, they will be eager to pay a premium price and adopt Dell PowerProtect DD. To onboard more customers in a tender business or government sector, Dell has to come up with a better price for Dell PowerProtect DD.

What other advice do I have?

The deduplication feature of Dell PowerProtect DD is one of the best offering from the solution. For instance, the banking sector institutions make multiple copies of their data. The deduplication feature of the tool is capable of deduplicating at an impressive ratio or amount.

Customers who have adopted Dell PowerProtect DD won't be interested in replacing it with another tool, the cost-effectiveness is one of the factors for such notion. I would overall rate Dell PowerProtect DD a nine out of ten. I would recommend the product to others.


    reviewer2390028

Has good support and documented backup

  • May 27, 2024
  • Review provided by PeerSpot

What is our primary use case?

We use the solution for documented backup.

What is most valuable?

We use it to back up the whole database through the EMC network.

What needs improvement?

We are unsatisfied with the EMC network because Data Domain only works for backups. The system is connected through backup software, which operates over the Internet. This setup limits Data Domain's functionality in terms of backups.

It is designed primarily for archiving and backup purposes. You can utilize it, but it depends on the EMC network. The software configured with Data Domain system may concern you. Data Domain is configured with the EMC network, but the EMC network is not easy to use and is not a very good product.

For how long have I used the solution?

I have been using Dell PowerProtect DD for over five years. We are using DD890 of the solution.

What do I think about the scalability of the solution?

Our management is not very happy with the EMC network. It is not easy to take or edit backups, and even small errors can cause the entire backup process to stop. Only one senior system administrator is using the solution.

How are customer service and support?

Support is good.

Which solution did I use previously and why did I switch?

We are switching to Veritas Backup.

What's my experience with pricing, setup cost, and licensing?

Lenovo is cheaper than Dell.

What other advice do I have?

They will offer Lenovo products and servers as well as storage and archiving solutions. They plan to begin this initiative immediately, but the paperwork is still ongoing. Once we receive the RFP, we will start proceeding.

The advantage of the Dell PowerProtect DD is that we only use it for our archiving servers.

Overall, I rate the solution a seven out of ten.


    Farhan SadikAkil

A backup solution for data recovery and disaster management

  • May 23, 2024
  • Review provided by PeerSpot

What is our primary use case?

The data domain is a backup solution.

What is most valuable?

The compatibility within the Dell PowerProtect DD portfolio makes data management more seamless. This integrated solution improves efficiency in our data center and simplifies operations by relying on a single company for servers and storage.

What needs improvement?

Support is essential, for clients using servers and storage. We have a backup solution, so if a company requires data backup, we can help. An improvement would be the ability to back up some of the databases or legacy applications used by IBM.

For how long have I used the solution?

I have been using Dell PowerProtect DD for two years.

What do I think about the stability of the solution?

I rate the solution's stability a ten out of ten.

What do I think about the scalability of the solution?

350 users are using this solution.

How are customer service and support?

Support takes a long time. In Bangladesh, we do not have a dedicated support team available for all products. For situations involving credentials, the first level of support is provided from a database, and additional support comes from either Malaysia or another support hub. This can cause delays.

What's my experience with pricing, setup cost, and licensing?

I rate the product’s pricing an eight out of ten, where one is cheap, and ten is expensive.

What other advice do I have?

The client uses several servers and storage systems, so Dell PowerProtect DD does not add value in terms of efficiency and data protection. However, since it does not function as a primary storage solution, it could enhance the efficiency of solar technology applications.

Having a backup available in a disaster is crucial and makes recovery much more accessible. This is always a situational requirement; the backup is not utilized if my application or data center does not experience any attacks.

I recommend Dell PowerProtect DD. It's a perfect solution with high efficiency and numerous cost-effective security measures.

Maintenance is handled by the sales support team, and our organization has certified engineers. We strive to make as many features available as possible.

One server engineer is sufficient for initial support. Our team has certified engineers who are distinguished based on requirements and the complexity of support needed.

It is an appliance-based solution, so most of the insurance and volume stages are pre-installed from the factory. We need to activate the license and connect it to the environment where it will be used.

Overall, I rate the solution an eight out of ten.


    Dhaval Pancholi

Used for backup, data protection, and data encryption

  • May 17, 2024
  • Review provided by PeerSpot

What is our primary use case?

We use the solution for backup, data protection, and data encryption.

What is most valuable?

The most valuable features of the solution are recovery point, compression, and deduplication. Dell PowerProtect DD (Data Domain) is a reliable solution.

What needs improvement?

The solution's cost, scalability, and licensing model could be improved. Nowadays, competition models offer higher capacity and scalability. The solution's marketing or awareness should be improved. Users need to buy additional Dell software technologies along with the solution, which is an additional cost.

For how long have I used the solution?

I have been using Dell PowerProtect DD (Data Domain) for more than ten years.

What do I think about the stability of the solution?

I rate the solution ten out of ten for stability.

What do I think about the scalability of the solution?

Around 15 to 20 customers use Dell PowerProtect DD (Data Domain).

How was the initial setup?

The solution’s initial setup is straightforward.

What about the implementation team?

Around five to seven engineers were involved in the solution's deployment.

What was our ROI?

The solution’s return on investment is good, and we haven't seen any disaster with the solution.

What's my experience with pricing, setup cost, and licensing?

Users have to pay a capacity-based licensing fee for the solution.

What other advice do I have?

Since the solution's backup text is in encrypted mode, it protects us against ransomware attacks. Dell PowerProtect DD (Data Domain) is a good solution for enterprise-level customers. However, it is not suitable for small and medium-level business customers. I would recommend the solution to other users because it is stable and reliable.

The solution's performance compared to other data protection products is very good.

Overall, I rate the solution a nine out of ten.