During my tenure from 2018 to 2022 with Intel, my primary client was a global network with a significant presence in Europe, particularly Germany. I provided services using Flexera's FlexNet Manager, focusing on software asset management for them. From 2021 to 2023, while working with Process Inc., I continued to offer SAM services, utilizing Flexera's solutions, this time for VMware CRX.
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Flexera One: A Robust and Reliable Solution for Software Asset Management
What do you like best about the product?
Flexera One’s strength lies in its robust discovery and normalization capabilities. Compared to other tools I’ve used, it consistently delivers more accurate and comprehensive software identification, which is critical for effective asset management.
I especially value the detailed file evidence it provides, including file paths. This feature is incredibly helpful during audit processes, as it allows for precise tracking and validation of software installations across the environment.
Flexera One makes it easier to maintain compliance and optimize software usage with confidence.
I especially value the detailed file evidence it provides, including file paths. This feature is incredibly helpful during audit processes, as it allows for precise tracking and validation of software installations across the environment.
Flexera One makes it easier to maintain compliance and optimize software usage with confidence.
What do you dislike about the product?
While Flexera One is a robust and feature-rich platform, the reporting capabilities within the ITAM and FSM dashboards could be improved—especially for executive-level users. More intuitive visualizations, high-level summaries, and customizable reporting options would make it easier for leadership to quickly interpret key metrics and trends.
The ITV reporting looks fantastic in terms of layout and clarity. I wish similar enhancements could be applied to ITAM and FSM to provide a more consistent and executive-friendly reporting experience across the platform.
The ITV reporting looks fantastic in terms of layout and clarity. I wish similar enhancements could be applied to ITAM and FSM to provide a more consistent and executive-friendly reporting experience across the platform.
What problems is the product solving and how is that benefiting you?
One of the biggest problems it addresses is the complexity of discovering and normalizing software data. Also, the platform’s detailed file evidence, including file paths, is especially beneficial during audit processes. It allows for precise validation of software installations, which streamlines audit preparation and reduces the risk of findings, leading to cost savings.
Tool with a Purpose
What do you like best about the product?
Flexera One is an excellent IT asset management and FinOps platform, delivering unified visibility, powerful analytics, and automation to optimize costs, ensure compliance, and maximize technology value. Its strong integration capabilities, and actionable insights make it a top choice for organizations seeking to improve efficiency and financial governance.
What do you dislike about the product?
Flexera One can have a steep learning curve, especially for new users unfamiliar with IT asset management or FinOps practices.
What problems is the product solving and how is that benefiting you?
I used Flexera One’s Cloud Cost Optimization to identify idle virtual machines and over-provisioned storage across our cloud environments, then applied its automated recommendations to rightsize resources—reducing waste, cutting costs, and improving overall efficiency.
FlexeraOne - a SAM tool that has really evolved in recent years.
What do you like best about the product?
Industry leading SAM tool that has really evolved in recent years. The SaaS management and Technology Intelligence Platform capability is really leading the way in terms of the non-traditional Software Asset Management practices. Whilst there's been a long list of enhancements the overall UI remains intuitive and easy to use.
What do you dislike about the product?
The UI can lag at times, especially the newly introduced PowerBI within TIP. The Power BI implementation does need some enhancements in terms of performance and feature set, but I'm sure this will improve over time.
What problems is the product solving and how is that benefiting you?
Audit defence ready for a selection of vendors.
Better understanding of SaaS Usage - early days with this though.
Integration of CMDB data within FlexeraOne.
Enhanced reporting requirements
Better understanding of SaaS Usage - early days with this though.
Integration of CMDB data within FlexeraOne.
Enhanced reporting requirements
Flexera One
What do you like best about the product?
We have been using Flexera one as our Asset management tool for some time.
I have worked on SNOW, ServiceNow , Aspera(USU) and ivanti but Flexera is easily a cut above the rest in terms of pure software asset management capabilities. The recent merger of SNOW and Flexera will surely bring more visibility and clarity around the SaaS space as well. Our organisation have been part of the EAP program for SNOW - Flexera SaaS and it surely looks promising in terms of combining the capabilities of Flexera and SNOW.
I have worked on SNOW, ServiceNow , Aspera(USU) and ivanti but Flexera is easily a cut above the rest in terms of pure software asset management capabilities. The recent merger of SNOW and Flexera will surely bring more visibility and clarity around the SaaS space as well. Our organisation have been part of the EAP program for SNOW - Flexera SaaS and it surely looks promising in terms of combining the capabilities of Flexera and SNOW.
What do you dislike about the product?
The UI could be a bit better and learning curve could be long for a new user.
What problems is the product solving and how is that benefiting you?
Tracking our compliance and Asset visibility.
Suitable for those with dedicated budgets and an interest in exploring advanced functionalities.
What is our primary use case?
What is most valuable?
The best thing about FlexNet Manager for my clients is its strong grip on managing licenses and ensuring they stick to their contracts. It helps me keep an eye on what licenses they own versus what they are using. This feature is like a compliance superhero, letting us know if everything's on track or if there are any issues. Knowing this helps us keep the software game in check, making sure they use what they have without overspending. FlexNet makes it easy to stay compliant and cost-effective.
What needs improvement?
One area that could use improvement is the deployment of Flexera agents. While I haven't personally handled the technical aspects of implementation, coordinating with service providers revealed instances where agents were either missing or corrupt on certain systems. This led to gaps in inventory, making it challenging to monitor compliance and inventory status accurately. Having a smoother and more foolproof agent deployment process would be a valuable enhancement for a seamless experience in managing software assets with FlexNet. Additionally, a key improvement I would like to see in the next release is more timely updates to the application recognition library. The process of creating or updating ARLs ourselves was a bit cumbersome, and having a more proactive approach from Flexera in this regard would be beneficial. Additionally, I believe Flexera could enhance its offering by introducing features related to IT service management. While they excel in IT asset management, integrating more ITSM functionalities directly into FlexNet could provide a more comprehensive solution, similar to platforms like ServiceNow. This could open up new opportunities and make FlexNet an even more valuable tool for organizations.
For how long have I used the solution?
I have been working with FlexNet Manager for over five years.
What do I think about the stability of the solution?
I would rate the stability as a nine out of ten.
What do I think about the scalability of the solution?
It is highly scalable. I would rate the scalability as a nine out of ten. Most of the clients using FlexNet Manager are large enterprises, and the solution is more prevalent in markets like Europe and the US due to its higher cost.
How are customer service and support?
I would rate the technical support as a seven out of ten.
How was the initial setup?
I would rate the easiness of the initial setup as a nine out of ten. Deploying FlexNet Manager on-premises can take varying times based on factors like the number of systems. Setting up servers and deploying agents to each system determines the project duration. In contrast, Flexera's hosted solution is quicker as everything is managed by Flexera, requiring only remote agent deployment. However, based on customer feedback, the hosted option is still considered maturing compared to the on-premises alternative.
What's my experience with pricing, setup cost, and licensing?
In the Indian market, only a few companies have adopted Flexera, mainly because of its expense. Cost is a significant consideration, but in terms of software asset management effectiveness, Flexera stands out as a top choice, surpassing other tools in my experience. I would give it a nine out of ten in terms of costliness.
What other advice do I have?
For anyone seeking a top-notch software asset management tool with a focus on license and contract management, I would recommend FlexNet Manager. It is particularly suitable for those with dedicated budgets and an interest in exploring advanced functionalities. While it excels in comparison to tools like Snow Licence Manager, SmartTrack, or ServiceNow, the key consideration is pricing. If budget constraints aren't a major hurdle, FlexNet Manager stands out as a go-to solution. Overall, I would rate it as an eight out of ten.
Robust SAM Solution that is always a Step Ahead of the competition
What is our primary use case?
I have a love-hate relationship with this solution. There are things I absolutely love about it and things that I would change if it were in my control. But, it's reliable for our needs and It's best in class. We did a POC on another product and that’s when I realized how good I had it with FlexNet when we compared it to Eracent.
How has it helped my organization?
Using the backend SQL DB, I've been able to provide BI and reporting that no other system can offer to the environment.
What is most valuable?
The most valuable feature is the ARL (Application Recognition Library) and the depth of thought that was put into how the licenses and contracts all come together. So it has a really great licensing module, and they're constantly keeping up with the newest trends.
What needs improvement?
There is room for improvement in the purchasing module. There are things I would change in that. Also, the automation components, like having the contracts, scheduling, and notifications embedded into the application, which they've been promising to do since 2014.
There are some key things in there that make it clunkier than it should be. But overall, the benefits outweigh the drawbacks.
Moreover, in additional features, I would like to see the reporting change. Eliminate Cognos and create a dynamic front end that allows for straight SQL queries, to get a more flexible and richer reporting module - especially for the Cloud version, FlexNet One; without having access to the SQL database for reporting, it makes it prohibitive.
For how long have I used the solution?
I’ve been using FlexNet Manager Suite since 2014 and have watched it improve and mature. We currently use version 2020 R2.
What do I think about the stability of the solution?
I would rate stability a ten out of ten.
What do I think about the scalability of the solution?
I would rate scalability an eight out of ten.
How are customer service and support?
The support depends on who you get.
How was the initial setup?
It's a very complex program to deploy. There's no agent install method, other than adoption to upgrade the agent once it is already installed.
If I went back to Eracent, it had an amazing discovery and inventory capabilities but it is not a string SAM tool. It reminds me of Altiris that way - very strong on inventory but weak on SAM.
My ideal solution would have the inventory and reporting of Altiris and the SAM structure of FlexNet.
What was our ROI?
There is a good ROI.
What's my experience with pricing, setup cost, and licensing?
We got a deal long ago, only in maintenance mode. It's pricey for maintenance, but it's worth it. You get what you pay for.
Which other solutions did I evaluate?
I have extensive experience with FlexNet and Alteryx. And some ServiceNow too.
What other advice do I have?
Don't think of this as an out-of-the-box solution because no ITAM tool is an out-of-the-box solution. You have to make it work for your environment.
Overall, I would rate the solution a nine out of ten. There is still room for improvement.
Single Pane of Glass for a Multi-Cloud Experience
What do you like best about the product?
The Self-Service User Interface is straight-forward in terms of a marketplace presence. The Cloud Management portal provides a convenient intermediate-level for platform-level and IT configuration and monitoring.
What do you dislike about the product?
Depending on the use case, UI extension layout and information must be done via the API. While there is documentation available on the use of the API, examples for the calls are not provided. Some of the API call limitations are not documented.
What problems is the product solving and how is that benefiting you?
Primarily in areas of backup/restore/replication of various artifacts. There is no way to replicate artifacts between accounts and clouds, only within a cloud and within an account. VMware is not supported very well for larger on premise install bases. The API in these areas is extremely limited.
On the benefits side, we have successfully extended our use cases to multi-platform use with said single-pane of glass.
On the benefits side, we have successfully extended our use cases to multi-platform use with said single-pane of glass.
Recommendations to others considering the product:
Initial support in the area of set up and configured is provided extremely well by the support staff. Once initial knowledge and experience is gained support, while sympathetic, has little to no way of providing status for issues submitted to product development/engineering. This is also true for suggested corrections/enhancements to the product support when API documentation states one thing, but results in something other than the expected results.
Right scale have helped us to monitor, deployed and troubleshoot deployments
What do you like best about the product?
Cloud management gives you details node by node and that help us a lot to troubleshoot
What do you dislike about the product?
We need more Information on if scripts fails
What problems is the product solving and how is that benefiting you?
Users and team wfm and deployments. It can be easily hook up with Jenkins
Good and flexible tool for cloud management
What do you like best about the product?
Flexible and easy cloud management. Provides detailed reporting and user-friendly UI.
What do you dislike about the product?
Support system needs to be improved and response time is very high.
Also, debugging of CATs is not easy.
Also, debugging of CATs is not easy.
What problems is the product solving and how is that benefiting you?
The beneficial aspect of CMP is the ability of self provision instances, whether that be VMs or applications.
Recommendations to others considering the product:
Easy tool to help migrate to cloud in a clean manner
feedback about flexera
What do you like best about the product?
Used its good UI as a cloud management platform to interact with any AWS or Google Cloud.
What do you dislike about the product?
Less Documentation available so difficult to explore given APIs. There should be some forums where developers and share their challenges and best practices.
What problems is the product solving and how is that benefiting you?
Using this we are able to migrate our datacenter to cloud easily.
Recommendations to others considering the product:
There are various CMP available but the options and functionality given by flexera is much convenient to use.
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